Serious Experience Events: Applying Patient Safety Concepts to Improve Patient Experience

Pediatric healthcare systems have successfully decreased patient harm and improved patient safety by adopting standardized definitions, processes, and infrastructure for serious safety events (SSEs). We have adopted those patient safety concepts and used that infrastructure to identify and create action plans to mitigate events in which patient experience is severely compromised. We define those events as serious experience events (SEEs). The purpose of this research brief is to describe SEE definitions, infrastructure used to evaluate potential SEEs, and creation of action plans as well as share our preliminary experiences with the approach

Towards Improving Engagement of Youth of Color in Cross-Age Mentoring Programs in High Poverty, High Crime Neighborhoods

This study examines predictors of attendance in a cross-age youth mentoring program offered in four high-poverty, high-crime communities. Youth in greatest need of after school and summer interventions are those residing in such communities, but programs are scarce. More specific to mentoring programs that do exist, past research has demonstrated the significance of attendance as a predictor of positive outcomes. Two datasets were combined for this study: The Saving Lives, Inspiring Youth (SLIY) mentoring program dataset and a neighborhood database. OLS regression results show that for all participants, traveling from a lower-crime home area to a program in a higher-crime area was negatively related to attendance, as was age. In addition to crime, variables related to attendance for mentors included stress, perceived family resources, and race, whereas age and having a sister were related to attendance for mentees. Implications for program designers and policymakers are discussed