ANALISIS TINGKAT KEPUASAN MASYARAKAT TENTANG LAYANAN SERTIFIKASI HALAL DI KABUPATEN SUMBAWA

This study aims to determine the level of community satisfaction regarding halal certification services in Sumbawa Regency. This research uses a quantitative descriptive approach. The type of data used in this study is quantitative data obtained directly from primary sources using a questionnaire as an instrument for data collection. To obtain an overview of the level of public satisfaction with the performance of halal certification services organized by the Halal Center of Sumbawa Regency, a simple approach was used referring to the Minister of Administrative and Bureaucratic Regulation Number 14 of 2017 concerning measuring the index of public satisfaction with public services. Based on the results of the research that has been carried out, it is concluded that the implementation of halal certification services at the Halal Center of Sumbawa Regency generally reflects a good level of quality. The average value of SMEs after conversion is 86.53 and is in the Good Category. This means that the Halal Center of Sumbawa Regency has served halal certificate applicants well, although there are several aspects that still require improvement. The service element that received the highest assessment from respondents was the behavior of service implementers, while the service element that received the lowest assessment from respondents was the availability of service facilities and infrastructure

ANALISIS PERMASALAHAN DAN PENYELESAIAN PADA PELAYANAN SERTIFIKASI HALAL DI KABUPATEN SUMBAWA

This study aims to determine the problems and solutions to halal certification services in Sumbawa Regency. This study uses a quantitative descriptive approach. The type of data used in this study is quantitative data obtained directly from primary sources using a research instrument in the form of a questionnaire. The population in this study were all business actors who were accompanied and facilitated by halal certificates in Sumbawa Regency, totaling 723 business actors. Seeing that the number of business actors who have been assisted and facilitated with halal certificates in Sumbawa Regency is relatively large, so it is not possible for researchers to study all the elements in the population, the researchers chose 20% of the total population as representatives to be the sample so that the number of respondents in this study was 145 people. Based on the results of the data analysis that has been carried out, it can be concluded that the Halal Center of Sumbawa Regency has served halal certificate applicants well, although there are several aspects that still require improvement. In each service element, there are problems faced in implementing the halal certification program in Sumbawa Regency. However, the Halal Center of Sumbawa Regency focuses its attention on efforts to provide the best possible service to the community so that it can provide the right solution to overcome these problems. This aims to foster a sense of trust and satisfaction in the community as service users

Relationship Between Knowledge Management with Cost Leadership and Differentiation Strategies in Sumbawa Weaving SMEs: The Moderating Role of Organizational Design

Small and Medium Enterprises (SMEs) are the main drivers of the economy in developing countries, one of which is Indonesia. Several SMEs still need to be developed in Indonesia, especially for the 3T region (lagging, leading, and outermost). Sumbawa is one of these areas. The majority of SMEs in the Sumbawa area are weaving SMEs. Weaving SMEs in this region still have problems in terms of SME competitiveness, innovation, and SME creativity. Therefore, they have not been able to compete with SMEs outside the 3T area. Thus, the importance of competitive strategy and knowledge management can encourage the management of information into knowledge that can be used for strategic decision-making, especially the competitive strategy of SMEs. This study will examine the application of knowledge management to SMEs in Sumbawa and whether the applied knowledge management can encourage the creation of a competitive strategy for Sumbawa SMEs. The research was conducted by census/saturated sampling to produce accurate results. The results show that the application of knowledge management in Sumbawa SMEs is proven to influence SMEs' competitive strategy. The study also contributes to new research on the role of organizational design that can affect knowledge management's influence on competitive strategy