Information Needs of Art Museum Visitors: Real and Virtual

Museums and libraries are considered large repositories of human knowledge and human culture. They have similar missions and goals in distributing accumulated knowledge to society. Current digitization projects allow both, museums and libraries to reach a broader audience, share their resources with a variety of users. While studies of information seeking behavior, retrieval systems and metadata in library science have a long history; such research studies in museum environments are at their early experimental stage. There are few studies concerning information seeking behavior and needs of virtual museum visitors, especially with the use of images in the museums' collections available on the Web. The current study identifies preferences of a variety of user groups about the information specifics on current exhibits, museum collections metadata information, and the use of multimedia. The study of information seeking behavior of users groups of museum digital collections or cultural collections allows examination and analysis of users' information needs, and the organization of cultural information, including descriptive metadata and the quantity of information that may be required. In addition, the study delineates information needs that different categories of users may have in common: teachers in high schools, students in colleges and universities, museum professionals, art historians and researchers, and the general public. This research also compares informational and educational needs of real visitors with the needs of virtual visitors. Educational needs of real visitors are based on various studies conducted and summarized by Falk and Dierking (2000), and an evaluation of the art museum websites previously conducted to support the current study

User Profiling for Search Engines’ Help Systems

The Help Systems information provided by search engines can facilitate or hinder its user’s information seeking process. This paper reports a study in how users would like to see search engines’ Help Systems to be organized and presented. Six aspects of Help Systems, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects, were used as the framework to develop questionnaire for further study in stereotyping search engine users. Overall users do not expect animations, videos and speech as part of a search engine’s Help System, technical help is desirable, and the navigation to find Help page and relevant content is important

Informational Value of Museum Web Sites

What information are virtual visitors looking for on museum Web sites? This paper is a first step in a larger investigation into the informational value of museum Web sites. Scholars, teachers, students, museums staff, and museum visitors are the main categories of visitors examined in this study. Questions were asked of these museum audiences about their use of museum Web sites, museum databases, and other aspects of virtual visits