Los Angeles Worksource System: Exited Adult Participant: Customer Satisfaction Survey

The City of Los Angeles Workforce Investment Board contracted with California State University, Northridge to conduct a customer satisfaction study of previously enrolled clients who exited from its WorkSource Centers in the last quarter of the 2010-11 program year. The results of the survey show high levels of satisfaction (8.32 on a 10 point scale), and substantial variation between centers. Satisfaction was driven primarily by whether or not the centers were able to help clients find jobs, and by staff performance. In this report we provide a detailed analysis of the results, including data for each WorkSource Center.City of Los Angeles:Community Development Departmen

Los Angeles Worksource System: Youth Participant's Satisfaction Survey

The Consulting Center at the College of Business and Economics, California State University, Northridge, contracted with the city to survey the 2011-2012 youth program participants. We collected data on services received, satisfaction with services received and the characteristics of participants. This report presents the results of the survey for the program as a whole and for each OneSource contractor individually. Where possible we compared results for this year with data from earlier years to identify trends in the data that may be valuable to program operators and the WIB.City of Los Angeles: Workforce Investment Board: Community Development Departmen