An exploratory study of the opinions and feelings of ten nursery nurses and ten mothers concerning nursery observation window shades

Thesis (M.S.)--Boston Universit

Unpacking customer rage elicitation: a dynamic model

Unlike prior research that has confined customer rage to a single point in time, this article explores the unfolding of rage over three time periods, at the initial service failure (Episode 1) and two ineffective service recovery attempts (Episodes 2 and 3). In each episode, we examine the association between loss, or a threat of loss, of personal resources (e.g., self-esteem, sense of justice, sense of control, and economic resources such as time and money) and negative emotions. We empirically demonstrate for the first time that although rage may sometimes take place at the initial service failure (Episode 1), rage does not tend to be an immediate reaction. Rather, it is when service failures remain unresolved that residual negative emotions are carried forward into the next episode, so that rage is dominant in Episodes 2 and 3. This carryover of negative emotion spirals with more resources being threatened, propelling the customer into rage. The authors offer a methodological contribution demonstrating the dynamic nature of appraisals and emotions in a sequence of related episodes in the elicitation of rage. Finally, differences between U.S. and Thai responses are discussed with important theoretical and managerial implications

Identifying Academic & Social Risk Factors of Baccalaureate Nursing Students Using the College Persistence Questionnaire

Background: Student success in a baccalaureate nursing program is of utmost importance at a southern College of Nursing (CON).CON faculty wanted to understand better what academic/ social risk factors attributed to attrition in the first year of the nursing program. The purpose of this study was to determine academic and social risk factors related to nursing student attrition using the College Persistence Questionnaire (CPQ). Method: This quantitative, descriptive study used the CPQ to evaluate 163 first year BSN students. Results: There were distinct, statistically significant differences (p < 0.05) between the At Risk (AR) and Non at Risk (NAR) groups on 16 questions of the CPQ that are considered to be a risk factor for students. Conclusion: The CPQ has been shown to be a reasonable tool to identify students at risk for attrition in the nursing program. Keywords: Baccalaureate Nursing Students, Academic Risk, College Persistence Questionnaire (CPQ)

Bowhead and Gray Whale Distributions, Sighting Rates, and Habitat Associations in the Eastern Chukchi Sea, Summer and Fall 2009–15, with a Retrospective Comparison to 1982–91

We analyzed data from line-transect aerial surveys for marine mammals conducted in the eastern Chukchi Sea (67˚–72˚ N, 157˚–169˚ W) in July to October of 2009–15 to investigate bowhead and gray whale distributions, behaviors, sighting rates, and habitat selection preferences, the last of which allowed direct comparison with results from data collected in this area in 1982–91. Bowhead whales use the eastern Chukchi Sea primarily for migrating between the Beaufort Sea and the Bering Sea, while gray whales use the area to feed on locally abundant benthic amphipods and other prey. Bowhead whales were observed during all survey months and were distributed up to 300 km offshore west and southwest of Point Barrow, Alaska, but without a defined migratory corridor in either summer (July-August) or fall (September-October). Bowhead whale sighting rates (whales per km on effort) were highest in the shelf/trough (51–200 m North) depth zone in the northeastern Chukchi Sea in both summer and fall. This pattern was reflected in habitat selection ratios, which found bowhead whales in summer and fall selecting primarily shelf/trough habitat in the northeastern Chukchi Sea, with shelf habitat (36 – 50 m) being preferred secondarily. Gray whales were observed in all survey months and were distributed primarily within ~95 km of shore between Point Barrow and Icy Cape in the northeastern Chukchi Sea, and about 60–115 km southwest of Point Hope in the southern Chukchi Sea. In both summer and fall, gray whale sighting rates and habitat selection ratios were highest in the shelf/trough (51–200 m South) depth zone in the southern Chukchi Sea. In the northeastern part of the study area, gray whale sighting rates and habitat selection ratios both identified coastal habitat (≤ 35 m) as preferred habitat in summer and shelf/trough (51–200 m North) as preferred habitat in fall. Distribution and habitat associations of bowhead and gray whales remained similar over the 34-year time span with one exception: gray whale preference for shelf/trough habitat in the southern Chukchi Sea is now evident throughout summer and fall, whereas three decades ago gray whale preference for that area was limited to fall only.Nous avons analysé les données provenant de levés aériens par transects linéaires à l’égard de mammifères marins, levés effectués dans l’est de la mer des Tchouktches (67˚–72˚ N, 157˚–169˚ O) d’octobre à juillet 2009 à 2015 afin de prélever des données sur la répartition des baleines boréales et des baleines grises, sur leurs comportements, sur leurs taux d’observation et sur leurs préférences en matière d’habitat. Ce dernier élément nous a permis de faire des comparaisons directes avec les résultats de la collecte de données effectuée dans cette région entre 1982 et 1991. Les baleines boréales se servent principalement de l’est de la mer des Tchouktches pour migrer entre la mer de Beaufort et la mer de Béring, tandis que les baleines grises empruntent cette région pour se nourrir des amphipodes benthiques qui y abondent ainsi que d’autres proies. Des baleines boréales ont été observées pendant tous les mois visés par les levés, et celles-ci étaient réparties sur une distance allant jusqu’à 300 km au large, à l’ouest et au sud-ouest de Point Barrow, en Alaska, sans toutefois emprunter un couloir migratoire particulier à l’été (juillet et août) ou à l’automne (septembre et octobre). Les taux d’observation de baleines boréales (nombre de baleines par km à l’effort) étaient plus élevés dans la zone de profondeur de plateformes et de dépressions (de 51 à 200 m nord) faisant partie du nord-est de la mer des Tchouktches, tant à l’été qu’à l’automne. Cette tendance se reflète dans les rapports de sélection d’habitats, selon lesquels les baleines boréales choisissent principalement, l’été et l’automne, un habitat de plateformes et de dépressions dans le nord-est de la mer des Tchouktches, l’habitat des plateformes (de 36 à 50 m) constituant une préférence secondaire. Des baleines grises ont été observées pendant tous les mois visés par les levés. Elles se répartissaient principalement à l’intérieur de ~95 km de la côte, entre Point Barrow et Icy Cape, dans le nord-est de la mer des Tchouktches, et à environ 60 à 115 km au sud-ouest de Point Hope, dans le sud de la mer des Tchouktches. Tant à l’été qu’à l’automne, les taux d’observation et les rapports de sélection d’habitats des baleines grises étaient à leur point le plus élevé dans la zone de profondeur des plateformes et des dépressions (de 51 à 200 m sud) du sud de la mer des Tchouktches. Dans le secteur nord-est de la région visée par l’étude, les taux d’observation et les ratios de sélection d’habitats des baleines grises ont tous deux permis d’affirmer que l’habitat côtier (≤ 35 m) était l’habitat préféré pendant l’été, et que l’habitat des plateformes et des dépressions (de 51 à 200 m nord) était l’habitat préféré à l’automne. Les associations en matière de répartition et d’habitat des baleines boréales et des baleines grises sont demeurées semblables au cours de la période de 34 ans, à une exception près : la préférence de la baleine grise pour l’habitat des plateformes et des dépressions dans le sud de la mer des Tchouktches est maintenant évidente à l’été et à l’automne, tandis qu’il y a trois décennies, la préférence de la baleine grise pour cet habitat se limitait à l’automne

Customer effort in value cocreation activities: improving quality of life and behavioral intentions of health care customers

Transformative service research is particularly relevant in health care where the firm and customer can contribute to individual as well as societal well-being. This article explores customer value cocreation in health care, identifying a hierarchy of activities representing varying levels of customer effort from complying with basic requirements (less effort and easier tasks) to extensive decision making (more effort and more difficult tasks). We define customer Effort in Value Cocreation Activities (EVCA) as the degree of effort that customers exert to integrate resources, through a range of activities of varying levels of perceived difficulty. Our findings underscore the importance of viewing health care service as taking place within the customer's service network that extends well beyond the customer-firm dyad to include other market-facing as well as public and private resources. Moreover, we demonstrate the transformative potential of customer EVCA linking customer EVCA to quality of life, satisfaction with service and behavioral intentions. We do so across three prevalent chronic diseasescancer, heart disease, and diabetes. Our findings highlight how an integrated care model has benefits for both customers and providers and can enhance customer EVCA

'Buying' into the waterfront dream? Trajectories of luxury property led developments in Malta

This paper explores the under-researched intersections between the trajectories of luxury waterfront property-led development and changing contemporary tourism product supply and offer. A case study approach is used and positioned within the context of mediatised, financialised neoliberal capitalism and interpreted through the lens of critical theory. It focuses on prestige property developments in Malta and on how tourists are being given the opportunity of ‘buying into’ the lifestyles of the affluent elite. Qualitative bricolage methods are utilised. The study argues that the adaptive reuse of luxury property by tourists is stalling potential waterfront development decline. Through conspicuous consumption and the search for status symbolism by tourists, economic resilience is strengthened. The significance of this case study is that it introduces this particular tourism property relationship as a new area of research and opens up opportunities for further conceptualisation and theoretical contexts

The Poetics of Dissolution: The Representation of Maori Culture in Janet Frame's Fiction

This essay examines Janet Frame's early short story "The Lagoon", and argues that the story alludes to Maori experience, albeit tangentially, in a way which anticipates similar evocations in novels such as A State of Siege and The Carpathians. A close reading shows that cultural imperialism in Frame runs parallel to, or is a side-effect of, interpersonal appropriations. These, in turn, seem to be rooted in human beings' reluctance to accommodate otherness. Recurrently Janet Frame points to a model of cultural and interpersonal interaction which is detached from proprietorial forms of appropriation, but which entails nothing less than the dissolution of the ruling ego. Selfdissolution shall emerge in this reading as the key to a utopian state consisting of the total permeability between the self and the remainder of the world. In this state, transactions become reciprocal since the divisions between self and non-self no longer exist