High Reliability: Vital Skills, Tools and Behaviors for Healthcare Leaders

Healthcare organizations and systems are united by a shared goal of continual improvement in the quality and safety of care. Despite widespread efforts and interventions, improvement rarely occurs with the pace, scale or sustainability that healthcare leaders and providers desire and that patients need. The extreme challenges of managing a global pandemic emphasize the critical need to adapt and apply the skills, tools and behaviors of high-reliability science to healthcare settings. Presentation: 58:1