The analysis of competency model for a performance appraisal system in the management of food service industry

This paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity.info:eu-repo/semantics/publishedVersio

A new model for evaluation of human resources: case study of catering industry

This paper presents a competency model that would improve a personnel assessment process in the catering business. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply when evaluating the performance of non-managerial employees (waiters). Moreover, test method comes with several shortcomings. The proposed competency model allows for combining various assessment results and forming an employee competency profile. This profile stores information about the professional level and skills of that employee. A computer system for testing the model was developed. The test results obtained were used as data sources for the employee profile. Experiments were conducted using this computer system and details provided by a pizza chain. Results from these experiments confirmed that the model is adequate. Experiments identified events that need to be taken into account when using the model. It is necessary integrity and reliability of the source data and understand that other effects that can influence the performance appraisal results.info:eu-repo/semantics/publishedVersio

Research of the competency model’s influence on staff management in food industry

This paper presents methods of staff management modification based on competency model and assignment one of three ranks (high, middle, low) for each employee. The research showed that such staff management processes as waiters’ group making and waiters’ financial motivation can be effectively modified using competency model but should to be complemented to provide more information that could be useful for other processes and prevent the risk of negative impaction on business. Results of experiments showed that restaurants where experienced and inexperienced waiters are balanced have better earnings and visiting dynamics than unbalanced. But proposed method cannot guarantee good restaurant performance and is ineffective in restaurant with high staff turnover. Waiters’ financial motivation based on knowledge level and implementation of average check’s plan can increase restaurant’s average check. But this motivation can be used only if restaurant strategy is based on the high value of average check. Also indicators used in salary calculation method should be protected from artificial increasing.info:eu-repo/semantics/publishedVersio

The Role of Target Firm Power in M&A Knowledge Transfer

This study examines the role of target firm power in mergers and acquisitions (M&amp;As). We investigate the effects of the position, referent and expert bases of power of the target firm on reverse knowledge transfer. We test our hypotheses on a sample of 123 responses from 106 domestic and foreign acquisitions conducted by Finnish companies. We find that a moderate level of target firm power supports reverse knowledge transfer. Also, we show that referent and expert bases of power are particularly important in explaining the overall degree of target firm power. This study contributes to the M&amp;A literature by elaborating on the role of target firm power.</p