Purpose and enactment in job design: An empirical examination of the processes through which job characteristics have their effects

Job characteristics are linked with health, safety, well-being and other performance outcomes. Job characteristics are usually assessed by their presence or absence, which gives no indication of the specific purposes for which workers might use some job characteristics. We focused on job control and social support as two job characteristics embedded in the well-known Demand-Control-Support model (Karasek & Theorell, 1990). In Study 1, using an experience sampling methodology (N = 67) and a cross-sectional survey methodology (N = 299), we found that relationships between the execution of job control or the elicitation of social support and a range of other variables depended on the purposes for which job control was executed or social support elicited. In Study 2 (N = 28), we found that it may be feasible to improve aspects of well-being and performance through training workers on how to use job control or social support for specific purposes

Mental models of high reliability systems

Reliable performance in complex systems is determined in part by the ade quacy with which mental models of the system capture accurately the dimen sions of system coupling and system complexity. Failure to register coupling and complexity leads the observer to intervene into an imagined technology that does not exist and to convert opportunities for error into actual errors. To decrease the frequency with which this conversion occurs, people can make their models more complex or the systems they monitor less complex. Neither type of change is as daunting as it may appear, and this is illustrated by an analysis of the mental model and system design associated with the invasion of Grenada.Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/68652/2/10.1177_108602668900300203.pd

Using job strain and organizational justice models to predict multiple forms of employee performance behaviours among Australian policing personnel

The overall purpose of this investigation was to examine the relationship between stress-related working conditions and three forms of employee performance behaviours: in-role behaviours, citizenship behaviours directed at other individuals and citizenship behaviours directed at the organization. The potentially stressful working conditions were based on the job strain model (incorporating job demands, job control and social support) as well as organizational justice theory. A sample of Australian-based police officers (n = 640) took part in this study and the data were collected via a mail-out survey. Multiple regression analyses were undertaken to assess both the strength and the nature of the relationships between the working conditions and employee performance and these analyses included tests for additive, interactional and curvilinear effects. The overall results indicated that a significant proportion of the explained variance in all three outcome measures was attributed to the additive effects of demand, control and support. The level of variance associated with the organizational justice dimensions was relatively small, although there were signs that specific dimensions of justice may provide unique insights into the relationship between job stressors and employee performance. The implications of these and other notable findings are discussed.<br /