The availability of alternative devices for the management of the difficult airway in public Emergency Centres in the Western Cape

Family and Emergency Medicine: Emergency MedicineThe published article is available in this repository at http://hdl.handle.net/10019.1/125681https://www.sciencedirect.com/science/article/pii/S2211419X1400137

Improving the response time for the corrective maintenance of rail infrastructure : a case study of the Western Cape passenger rail network

CITATION: Du Toit, A., Jooste, J., & Conradie, P. 2019. Improving the response time for the corrective maintenance of rail infrastructure : a case study of the Western Cape passenger rail network. The South African Journal of Industrial Engineering, 30(1):235-247. doi:10.7166/30-1-1909The original publication is available at http://sajie.journals.ac.za/pub/indexENGLISH ABSTRACT: Response time for repairing rail infrastructure failures remains a challenge in the South African rail industry. The ‘mean time to return’ metric consists of mean time to respond and mean time to repair. This article investigates the mean time to respond for signalling infrastructure at the Passenger Rail Agency of South Africa (PRASA) in the Western Cape, and introduces a strategy to reduce downtime. The results show that the time of occurrence, the location, and the nature of incidents, as well as the location of maintenance personnel, influence the time to respond. A model is developed to assist with improved decision-making.AFRIKAANSE OPSOMMING: Reageertyd vir die herstel van onvoorsiene falings bly ’n realiteit in die Suid-Afrikaanse spoorwegindustrie. Die ‘gemiddelde tyd tot terugkeer’ meting bestaan uit die gemiddelde tyd om te reageer en die gemiddelde tyd om te herstel. Hierdie artikel ondersoek die gemiddelde tyd om te reageer vir sinjaalinfrastruktuur by die Passasierspooragentskap van Suid-Afrika (PRASA) in die Wes-Kaap, en stel ’n reaksiestrategie voor om staantyd te verminder. Die resultate toon dat die tyd van voorkoms, die ligging en die aard van voorvalle, asook die ligging van instandhoudingspersoneel, die tyd om te reageer beïnvloed. ’n Model is ontwikkel om te help met verbeterde besluitneming.http://sajie.journals.ac.za/pub/article/view/1909Publisher’s versio

A critical success factor model for asset management services

Thesis (PhD)--Stellenbosch University, 2014.ENGLISH ABSTRACT: Business-to-business services relating to physical asset management are playing an increasingly important role in industry. This is in the midst of the current pressures which asset owning organisations are experiencing in realising optimal value from their assets. The pursuit of understanding and complying with asset management standards such as ISO 55000 as well as the potential value to be gained from successful and sustainable business relationships contributes towards the importance of these services. The problem is that there is little or no evidence regarding the critical success factors for collaborating successfully in asset management services. The study identi es these critical success factors and demonstrates how the factors can di er between role players, industries, global regions and service types. A decision support model is developed providing the asset management community with access to the critical success factors for decision-making purposes. Based on the synthesis from internationally conducted Delphi- and survey studies it is found that the continued and sustained commitment from the asset owning organisation's senior management in support of the asset management service is the most critical factor for a successful asset management service partnership. Open and e ective communication is also highlighted as being critical, while it is important to have a process in place to improve the service continuously. Laboratory and eld testing con rm the validity of the decision support model for facilitating the decision-making process to improve asset management services, and in addition it also formalises the commercial and contracting processes relating to these services.AFRIKAANSE OPSOMMING: Besigheid-tot-besigheidsdienste met betrekking tot siese batebestuur speel 'n toenemende belangrike rol in die industrie. Dit is te midde van die druk wat batebesittende organisasies tans ondervind om optimale waarde uit hul siese bates te verkry. Die strewe na beter begrip en om te voldoen aan batebestuurstandaarde soos ISO 55000, asook die potensiële waarde wat verkry kan word uit suksesvolle en volhoubare besigheidheidsvennootskappe, dra by tot die belangrikheid van hierdie dienste. Die probleem is daar bestaan min of geen bewyse rakende die kritiese suksesfaktore vir suksesvolle samewerking in batebestuurdienste. Die studie identi seer die kritiese suksesfaktore en toon aan hoe hierdie faktore kan verskil tussen rolspelers, industrieë, wêreldstreke en dienstipes. 'n Besluitnemingsmodel is ontwikkel wat die batebestuurgemeenskap toegang gee tot die kritiese suksesfaktore vir besluitnemingsdoeleindes. Gebaseeer op die sintese van internasionale Delphi- en opnamestudies is daar bevind dat die mees kritieke faktor vir 'n suksesvolle vennootskap in batebestuurdienste die voortgesette en volgehoue toewyding deur die bate-besittende organisasie se senior bestuur, ter ondersteuning van die batebestuurdiens, is. Doeltre ende en openhartige kommunikasie is ook uitgewys as krities, terwyl dit belangrik is om 'n proses te volg om die diens voortdurend te verbeter. Laboratorium- en praktyk toetsing het bevestig dat die besluitnemingsmodel geldig is vir die fasilitering van die besluitnemingsproses om batebestuursdienste te verbeter asook vir die formalisering van die kommersiële en kontraktuele prosesse wat verband hou met hierdie dienste

Developing a model to overcome the organisational communication deficiencies between stakeholders in the asset management industry

CITATION: Van Rooyen, N. L. & Jooste, J. L. 2018. Developing a model to overcome the organisational communication deficiencies between stakeholders in the asset management iandustry. In SAIIE29 Proceedings, 24-26 October 2018, Spier, Stellenbosch, South Africa.The original publication is available at https://conferences.sun.ac.za/index.php/saiie29/saiie29/schedConf/presentationsIn providing Asset Management (AM) services, strategic partnerships are established for reaching organisational objectives and to obtain a competitive advantage. For this relationship to be optimal, effective communication is essential. Stakeholders collaborating in this relationship however, have diverse backgrounds, knowledge and experience and are not always effective communicators. The problem is the likelihood that service delivery objectives are not being met due to communication deficiencies. Although research about effective communication is available in other service providing industries, such as aviation and medicine, it remains a challenge in the AM services industry. This paper identifies the root causes of communication deficiencies in the AM services industry and presents a model, the COMMPAS model, that could support AM stakeholders in overcoming these deficiencies.https://conferences.sun.ac.za/index.php/saiie29/saiie29/paper/view/3765Publisher's versio

A decision support model to determine the critical success factors of asset management services

CITATION: Jooste, J. L. & Vlok, P. J. 2015. A decision support model to determine the critical success factors of asset management services. South African Journal of Industrial Engineering, 26(1):27-43, doi:10.7166/26-1-1043.The original publication is available at http://sajie.journals.ac.zaBusiness-to-business services relating to physical asset management play an increasingly important role in industry. This is in the context of the current pressures that organisations experience in realising optimal value from their assets. Complying with asset management standards such as ISO 55000 contributes towards the importance of these services. This paper summarises the findings from a study identifying the critical success factors for asset management services, and presents a decision support model that provides the asset management community with access to these factors for decision-making and for improving asset management services.Besigheid-tot-besigheidsdienste met betrekking tot fisiese batebestuur speel ’n toenemende belangrike rol in die industrie. Dit is te midde van die druk wat bate-besittende organisasies tans ondervind om optimale waarde uit hul fisiese bates te verkry. Die strewe om te voldoen aan batebestuurstandaarde soos ISO 55000 dra by tot die belangrikheid van hierdie dienste. Die verhandeling gee ’n opsomming van ’n studie rakende die identifisering van die kritiese suksesfaktore vir batebestuurdienste, en lê ’n besluitnemingsmodel voor wat die batebestuurgemeenskap toegang gee tot hierdie suksesfaktore vir besluitnemingsdoeleindes en vir die verbetering van batebestuurdienste.http://sajie.journals.ac.za/pub/article/view/1043Publisher's versio

Broadening the influence of asset managers through the six principles of persuasion

Asset managers (AMRs) have long struggled to influence others within their organisations to support Asset Management (AM) practices. This dilemma was further highlighted with the issuance of the AM suite of standards, ISO 55000. This paper explores an alternative approach to existing influence and change management approaches. Social psychology, and more specifically Robert Cialdini’s ‘six principles of persuasion’, have benefited advertisers, lawyers, and even waiters in their respective professions, by helping them to influence others and induce compliance. Fortunately, AMRs can now do the same. Implementing these principles offers numerous advantages and requires small, practical, and often costless changes that can make a large difference to their ability to influence and persuade others in an ethical way