Measuring shared team mental models: A meta-analysis.

Although shared team mental models are believed to be important to team functioning, substantial interstudy differences in the manner in which mental models are operationalized has impeded progress in this area. We use meta-analysis to cumulate 23 independent studies that have empirically examined shared mental models (SMMs) in relation to team process and performance and test three aspects of measurement as potential moderators: elicitation method, structure representation, and representation of emergence. Results indicate the way in which SMMs are measured and represented at the team level of analysis reveal meaningful distinctions in observed relationships. Specifically, shared mental model operationalization impacts the observed relationship between SMMs and team process; importantly, only methods that model the structure or organization of knowledge are predictive of process. Conversely, while the magnitude of the relationship differed across measurement method, SMMs were positively related to team performance regardless of the manner of operationalization. In summary, knowledge structure is predictive of team process, and both knowledge content and structure are predictive of team performance

Service amid crisis: the role of supervisor humor and discretionary organizational support

PurposeThis paper aims to study the effects of widespread stress and uncertainty that is characteristic of organizational crises on service employees and to explore the extent to which organizations may proactively use supervisors’ positive humor and discretionary organizational support that goes above and beyond service employee expectations to mitigate the pandemic’s negative impact on work engagement.Design/methodology/approachCross-sequential survey-based data was collected from 172 service employees during the height of the pandemic to assess service employees’ perceptions of both their supervisors’ use of positive humor and their employers’ discretionary organizational support in response to the emotion-laden stress and uncertainty surrounding COVID-19. PROCESS analysis was used to test the hypotheses and to conduct supplementary analyses.FindingsResults suggest employee perceptions of supervisors’ use of positive humor positively impact dimensions of work engagement at Time 1. This engagement then positively impacts extra-role behavior, innovativeness and pride at Time 2. The impact from supervisor humor to the outcomes is fully mediated through work engagement. From a moderation perspective, discretionary organizational support was shown as a substitute for creating work engagement at low levels of supervisor humor suggesting that the two “resource builders” can act as substitutes in creating engagement.Originality/valueThis paper provides unique insights into both the valuable role of positive workplace humor for service workers’ work engagement during times of widespread crisis and the moderating role discretionary organizational support plays when perceptions of humor are relatively low. Moreover, the supplemental examination of the multidimensional work engagement construct as a mediator between humor and the service outcomes of extra-role behavior, innovativeness and organizational pride provides unique insights into how a crisis context may deferentially affect the experience and implications of engagement for other service worker outcomes. Understanding the proactive, ameliorative role in service effectiveness played by supervisor humor and discretionary organizational support during crises is an emerging question for service research

The impact of pre -training interventions on cognitive, skill, and affective learning outcomes: A meta -analytic examination of four decades of research

Technological advancements and the ever-evolving demands of a global marketplace may have changed the way in which training is designed, implemented, and even managed, but the ultimate goal of organizational training programs remains the same: to facilitate learning of a knowledge, skill, or other outcome that will yield improvement in employee performance on the job and within the organization (Colquitt, LePine, & Noe, 2000; Tannenbaum & Yukl, 1992). Studies of organizational training have suggested medium to large effect sizes for the impact of training on employee learning (e.g., Arthur, Bennett, Edens, & Bell, 2003; Burke & Day, 1986). However, learning may be differentially affected by such factors as the (1) level and type of preparation provided prior to training, (2) targeted learning outcome, (3) training methods employed, and (4) content and goals of training (e.g., Baldwin & Ford, 1988). A variety of pre-training interventions have been identified as having the potential to enhance learning from training and practice (Cannon-Bowers, Rhodenizer, Salas, & Bowers, 1998). Numerous individual studies have been conducted examining the impact of one or more of these pre-training interventions on learning. I conducted a meta-analytic examination of the effect of these pre-training interventions on cognitive, skill, and affective learning. Results compiled from 359 independent studies (total N = 37,038) reveal consistent positive effects for the role of pre-training interventions in enhancing learning. In most cases, the provision of a pre-training intervention explained approximately 5–10% of the variance in learning, and in some cases, explained up to 40–50% of variance in learning. Overall attentional advice and meta-cognitive strategies (as compared with advance organizers, goal orientation, and preparatory information) seem to result in the most consistent learning gains. Discussion focuses on the most beneficial match between an intervention and the learning outcome of interest, the most effective format of these interventions, and the most appropriate circumstances under which these interventions should be utilized. Also highlighted are the implications of these results for practice, as well as propositions for important avenues for future research

Information sharing and team performance: A meta-analysis.

Information sharing is a central process through which team members collectively utilize their available informational resources. The authors used meta-analysis to synthesize extant research on team information sharing. Meta-analytic results from 72 independent studies (total groups ϭ 4,795; total N ϭ 17,279) demonstrate the importance of information sharing to team performance, cohesion, decision satisfaction, and knowledge integration. Although moderators were identified, information sharing positively predicted team performance across all levels of moderators. The information sharing-team performance relationship was moderated by the representation of information sharing (as uniqueness or openness), performance criteria, task type, and discussion structure by uniqueness (a 3-way interaction). Three factors affecting team information processing were found to enhance team information sharing: task demonstrability, discussion structure, and cooperation. Three factors representing decreasing degrees of member redundancy were found to detract from team information sharing: information distribution, informational interdependence, and member heterogeneity. Keywords: group, information sharing, information sampling bias, hidden profile, information processing Organizations are increasingly assigning complex decisionmaking tasks to teams rather than to lone individuals. Personnel selection decisions usually require input from a selection committee rather than a single hiring manager; homicide investigations are typically conducted by a group of detectives rather than by a single officer; the assignment of guilt or innocence to an accused criminal is the responsibility of a jury rather than a judge. A primary advantage of using small groups and teams in these situations is to expand the pool of available information, thereby enabling groups to reach higher quality solutions than could be reached by any one individual. Still, superior solutions to complex decision tasks require members to effectively integrate unique, relevant, and often diverse informational sets. Despite the intuitive importance of effective information sharing (IS) for team decision-making (e.g., These results raise a number of questions of significant importance to the research and practice of teams. We used meta-analysis to cumulate empirical findings culled from studies examining various task domains and discussion structures as well as different aspects of IS and performance criteria to address the following questions: First, to what extent does IS impact team performance? Second, what role do moderators play in this relationship (i.e., definition of IS, operationalization of performance criteria, discussion structure, and team task type)? Third, which factors promote (e.g., cooperation) and suppress (e.g., information distribution) IS? Information Sharing Uniqueness and Openness Differing theoretical and operational definitions of IS in teams may partially explain discrepant findings reported in the extant literature regarding the role of IS in performance. Most prior work on IS originates wit

Mindfulness buffers the deleterious effects of workaholism for work-family conflict

RationaleWorkaholism logically corresponds to the experience of work-family conflict (WFC) which is associated with a wide variety of negative employee outcomes. Finding ways to mitigate the occurrence of workaholism and/or lessen its deleterious effects on the work-family interface is practically important. Mindfulness research may hold some promise in this regard.ObjectiveWe explore the potential that mindfulness - through its association with accuracy and salience of present moment experience and disengagement from automatic thoughts and debilitating behavior - may buffer the effects of workaholic tendencies on the experience of WFC.MethodsWe use a two-study design (total n = 1022) to examine the role of dispositional mindfulness and mindfulness practice on the workaholism-WFC relationship.ResultsResults suggest that (1) trait mindfulness buffers the workaholism-WFC relationship (Study 1; n = 307), and that (2) mindfulness practice and mindfulness training similarly buffer this relationship (Study 2; n = 715).ConclusionMindfulness effectively serves as a buffer in the relationship between workaholism and WFC

How Family-Friendly Work Environments Affect Work/Family Conflict: A Meta-Analytic Examination

We report a meta-analytic examination of the value of five facets of family-friendly work environments (FFWEs) in reducing work/family conflict (WFC). Cumulation of 38 studies (total N = 13,605) suggests that facets of FFWE may provide less assistance to workers in managing WFC than one may hope, as none explained more than seven percent of the variance in WFC. A family-friendly work culture seems most influential in reducing WFC. Importantly, spousal support and FFWEs explain different portions of variance in WFC, suggesting that FFWEs are uniquely valuable to workers in achieving work/ family balance. Implications for research and practice are discussed.

Information Sharing And Team Performance: A Meta-Analysis

Information sharing is a central process through which team members collectively utilize their available informational resources. The authors used meta-analysis to synthesize extant research on team information sharing. Meta-analytic results from 72 independent studies (total groups = 4,795; total N = 17,279) demonstrate the importance of information sharing to team performance, cohesion, decision satisfaction, and knowledge integration. Although moderators were identified, information sharing positively predicted team performance across all levels of moderators. The information sharing-team performance relationship was moderated by the representation of information sharing (as uniqueness or openness), performance criteria, task type, and discussion structure by uniqueness (a 3-way interaction). Three factors affecting team information processing were found to enhance team information sharing: task demonstrability, discussion structure, and cooperation. Three factors representing decreasing degrees of member redundancy were found to detract from team information sharing: information distribution, informational interdependence, and member heterogeneity. © 2009 American Psychological Association

The Cognitive Underpinnings Of Effective Teamwork: A Meta-Analysis

Major theories of team effectiveness position emergent collective cognitive processes as central drivers of team performance. We meta-analytically cumulated 231 correlations culled from 65 independent studies of team cognition and its relations to teamwork processes, motivational states, and performance outcomes. We examined both broad relationships among cognition, behavior, motivation, and performance, as well as 3 underpinnings of team cognition as potential moderators of these relationships. Findings reveal there is indeed a cognitive foundation to teamwork; team cognition has strong positive relationships to team behavioral process, motivational states, and team performance. Meta-analytic regressions further indicate that team cognition explains significant incremental variance in team performance after the effects of behavioral and motivational dynamics have been controlled. The nature of emergence, form of cognition, and content of cognition moderate relationships among cognition, process, and performance, as do task interdependence and team type. Taken together, these findings not only cumulate extant research on team cognition but also provide a new interpretation of the impact of underlying dimensions of cognition as a way to frame and extend future research. © 2010 American Psychological Association