Revealing Work Practices in Hospitals Using Process Mining

In order to improve health care processes (both in terms of quality and efficiency), we do need insight into how these processes are actually executed in reality. Interviewing health personnel and observing them in their work, are proven field-work techniques for gaining this insight. In this paper, we will introduce a complementary technique. This technique, called process mining, is based on the automatic analysis of digital events, registered in different information systems that support clinical work. Based on an event log, process mining can help in constructing a model of the process (discovery) or with checking to which extend an actual process confirms to a prescriptive model of it (conformance). This paper will briefly discuss two examples, which illustrate the use of process mining.submittedVersio

Negotiating scientific knowledge in the development of an eHealth MOOC

Interdisciplinary team communication in eHealth development is challenging because all disciplines have unique, intrinsic discursive practices, theories and artefacts. Due to these factors, members of interdisciplinary teams can experience problems in communication and collaboration. Through a centered focus, members can benefit individually, inspire one another, and ultimately reach a timely delivery of their common pedagogical goal(s). Using the lens of dialogism, this paper aims to identify the conceptual considerations that arose during the development of a Massive Open Online Course (MOOC) for higher education in eHealth. Methods included auto-ethnography and interdisciplinary dialogue supported by literacy artefacts, including visual material. Results yielded a visual tool for meta-assessment of team communication, and an organizing principle for topics in the MOOC. A major implication is that especially for eHealth, scientific communicative competence of experts—while establishing a common understanding—can lead to a unique and meaningful delivery of high pedagogical quality.publishedVersio

Revealing Work Practices in Hospitals Using Process Mining

In order to improve health care processes (both in terms of quality and efficiency), we do need insight into how these processes are actually executed in reality. Interviewing health personnel and observing them in their work, are proven field-work techniques for gaining this insight. In this paper, we will introduce a complementary technique. This technique, called process mining, is based on the automatic analysis of digital events, registered in different information systems that support clinical work. Based on an event log, process mining can help in constructing a model of the process (discovery) or with checking to which extend an actual process confirms to a prescriptive model of it (conformance). This paper will briefly discuss two examples, which illustrate the use of process mining

Does Information Quality Matter?

acceptedVersio

Availability communication: Requirements for an awareness system to support nurses' handling of nurse calls

The recent development of mobile technologies allows nurses to receive different types of requests anywhere. However, the interruptions generated by these devices often presents a challenge for nurses in their daily work in a hospital department. In previous inquires we have investigated nurses' strategies to managing technology-mediated interruptions in the form of nurse calls. This study reports on an effort to co-design a system that supports an important strategy employed by nurses. Through the involvement of domain experts, the study elicits requirements for an awareness system to support nurses’ collaborative effort in handling nurse calls

Drivers and Barriers for the Implementation of Integral Capacity Management in Norwegian Hospitals

Rising healthcare expenditures call for new ways of working smarter in hospitals to achieve their target performance with the same budget and staffing levels. Integral Capacity Management (ICM) is an approach developed in the Netherlands that helps hospitals achieve their desired performance. It matches patient demand with resource capacity by managing variability without increasing costs. With the question in mind of whether this approach could be implemented in Norway, this report analyses the main differences between the Dutch and Norwegian healthcare systems and identifies drives and barriers for the implementation of ICM in Norwegian hospitals. Overall, the success of implementing ICM in Norway could be less than in the Netherlands due to the mentioned differences between the healthcare systems. However, there is still great potential for improving the current way of planning in Norwegian hospitals, and we believe ICM can highly contribute to this improvement.publishedVersio

Does Information Quality Matter?

acceptedVersio

Exchange of information between hospital and home health care: A longitudinal perspective

In this paper we present a longitudinal perspective of exchange of information providers in hospital and home health care. More specifically we address how this practice has changed over the last six years. In three different studies we have investigated how the information exchange between hospital and home health care throughout a patient transition from admission to discharge has changed over the last six years. The information processes have gone from being mainly paper-based to being digitalized. However, there are still professional challenges to overcome which may contribute to improvements for patients in transition