23,670 research outputs found
Adequacy, suitability, effectiveness and efficiency of quality management systems: How to perceive and assess them?
Purpose: The paper brings set of original information related to the ISO 9001: 2015 standard's requirements focused on assessment and review of quality management systems adequacy, suitability and effectiveness.
Methodology/Approach: Brainstorming, field research, seminars, comparative literature analysis, interviews and design review were used.
Findings: According to the ISO 9001: 2015 the quality management systems adequacy, suitability and effectiveness must be assessed and reviewed, in spite of the terms adequacy and suitability are not defined at the ISO 9000: 2015 standard at all. Also literature review has discovered serious absentation in this area of interest. Additionally: the most of organizations managers (including quality professionals) do not understand these features of the modern quality management systems.
Research Limitation/implication: Special research activities focused on perception and practical using the quality management systems adequacy, suitability and effectiveness assessment and review was performed on sample of 172 Czech organizations (with 30 % response rate). A hypotheses described by Fig. 1 below cannot be confirmed as relevant data are unobtainable from Czech organizations at present.
Originality/Value of paper: The paper brings original set of information, regarding to definitions of terms as well as development of the quality management systems adequacy, suitability and effectiveness assessment and review at different types of organizations.Web of Science202523
The new EFQM model: What is really new and could be considered as a suitable tool with respect to Quality 4.0 concept?
Purpose: The paper offers a set of original information based on critical analysis of description two last versions of excellence models presented by the European Organisation for Quality Management (EFQM). The principle goal is to present the main advantages and weaknesses of the latest version of The EFQM Model, especially from a practical point of view with respect to a Quality 4.0 era.
Methodology/Approach: Comparative analysis of two relevant documents (EFQM, 2012; EFQM, 2019a) was used as a key method. Discussions with 18 quality professionals from Czech production organisations served as a complementary approach.
Findings: The basic structure of a new model was completely changed. But the description of certain recommendations by way of guidance points are superficial and confusing. It lays stress on the necessity to transform organisations for the future as well as on comprehensive feedback from key stakeholders.
Research Limitation/implication: The latest version of The EFQM Model was published in November 2019, and general knowledge related to this version is naturally limited. Published studies or publicly available experience completely absent. That is why a more in-depth literature review focused on the latest version of The EFQM Model could not be included in this text.
Originality/Value of paper: The paper brings an original set of information that was not published yet before. The value of this set should be examined not only from theoretical but primarily from a practical viewpoint.Web of Science241281
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