Transportation Policy and the Effects on Modal Choice in the EU

This study addresses the question of how trans-national regulations could stimulate environmentally friendly transportation. Effects of capacity limitations, costs and transit time requirements on the attractiveness of different containerized transportation modes are modeled for a representative freight corridor in the European Union. Multiple legislative scenarios are developed for 2010, taking into account various characteristics of road, rail and inland waterway transportation, including costs to society and environmental costs. Analysis of the scenarios reveals that under the current legislation environmentally friendly transportation modes are already very attractive, but lack sufficient capacity to deal with demand. Further legislative interventions, such as increased taxation, would only lead to increased transportation costs, and render containerized transportation less effective and more costly to society. For a more favorable modal split, it appears that important investments are to be made in dedicated cargo rail and inland waterways.Economics ;

Online Travel Service Quality: The Importance of Pre-Transaction Services

The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services. A better understanding of how customers interact with online services will help providers improve service quality to levels that satisfy or even delight customers, and thus create loyalty. This article provides a comprehensive review of the literature on online service quality, applies the theory to online travel offerings, and reports on an empirical study of quality perceptions of pre-transaction services provided on three travel websites. Effects on customer perceived quality were measured for process and outcome dimensions of online services. Implications for the design of online travel services and suggestions for further research are formulated.Economics ;

Consumers’ Trade-Off Between Relationship, Service Package, And Price: An Empirical Study In The Car Industry

The prime objective of our study is to assess whether consumer segments based on relational aspects, service aspects, or price aspects have different preferences concerning these three key decision making variables when buying a car. In addition, we assessed consumer segments resulting from simultaneously incorporating relationships, service package, and price. We investigated a large sample of Mitsubishi drivers in the Netherlands emphasizing consumers’ trade-off between dealer relationship, service package and price. Conjoint analysis showed that dealer relationships (as opposed to price) represent a very important decision making variable when buying a car and consumer preferences concerning relationships provide a useful instrument for segmenting markets. Cluster analyses on the basis of three aspects simultaneously revealed that some consumers do value relationships, while others emphasize the service package in their purchase, both opposed to the third segment that is most probably not inclined to be loyal to a car dealer at all.Our study clearly indicates that different consumer segments can be distinguished on the basis of preferences for relationships and service packages rather than on the basis of price. This knowledge enables car dealers to use their resources more effectively.marketing ;

Burning Rubber or Burning Out? The Influence of Role Stressors on Burnout among Truck Drivers

Professional truck drivers are prone to both physical and psychological stress. Such stress can lead to burnout. Drawing on Job Demands Resources literature and stress research, we investigate the relationship between job related role stressors and three components of burnout, among professional truck drivers who are based in the Netherlands. They were surveyed with a time-lagged design (interval of two months). In the first wave, the different potential causes of burnout were measured (role conflict, role ambiguity, quality of sleep, and the perceived emotional intelligence of the dispatcher). In the second wave, the three elements of burnout were measured: emotional exhaustion, depersonalization, and low personal accomplishment. The results of our study indicate that role conflict relates positively to all three components of a burnout. The emotional intelligence of the dispatcher—as perceived by the truck drivers—was negatively related with the three components of a burnout. Finally, the quality of sleep had an impact on depersonalization and emotional exhaustion. Theoretically, several job specific role stressors are confirmed to play a role in truck driver burnout. However, the top three role stressors all appeared to be related to the trucking industry, instead of a particular employer, and they may therefore require national policy measures