Millennial Employees in Contact Centers: Leadership Style Preferences Contribution to Job Satisfaction

Millennials account for the largest generational cohort in the workforce. Their propensity for turnover is costly to organizations, not just monetary impact, but skill development and sustainability as well. This study attempted to understand if leadership and the preferred leadership style of Millennial employees contribute to job satisfaction. This mixed-methods sequential explanatory study examined how leadership and the preferred leadership style of Millennial employees, from the perspectives of Millennial employees and those who manage them, contribute to job satisfaction. The Job Satisfaction Survey (JSS) was used as the survey tool for the qualitative study (see Appendix A). A questionnaire was sent via email to collect interview responses from Millennial employees and supervisors of Millennials. The sample used for the study consisted of Millennial employees and supervisors of Millennials within Texas and SatInc, a satellite internet company. The JSS tool and its results were used, as well as the raw data to further analyze trends and correlations between job characteristics and job satisfaction. Inductive and deductive coding was used in the qualitative portion of the study. The supervisory factor was the most impactful characteristic of job satisfaction. It is imperative that organizations understand the high level of impact that direct management and their leadership style can have on Millennial employees and their job satisfaction

Court-Connected Alternative Dispute Resolution in Maine

With these words of prophecy the Commission to Study the Future of Maine\u27s Courts launched its discussion of alternative dispute resolution (ADR). Although conceding that “the adversary process ... has served the people of the state well” and acknowledging that “the state must continue to provide a forum for forceful advocacy that produces a definite and binding judicial decision” the Commission asked the Maine judicial and legislative branches to embrace ADR. For the last dozen years, the Author has been the Supreme Judicial Court\u27s (SJC\u27s) liaison to its ADR Planning and Implementation Committee and Chair of the Court\u27s Advisory Committee to the Court ADR Service (CADRES). In this Article, he summarizes the arguments for and against court-connected ADR, describes and assesses the State\u27s various experiments with ADR, with special emphasis on the State\u27s recent implementation of mandatory ADR in the Superior Court, and concludes with some recommendations for the future

Effect of solidity and inclination on propeller-nacelle force coefficients

A series of wind tunnel experiments were conducted to study the effect of propeller solidity and thrust axis inclination on the propeller normal force coefficient. Experiments were conducted in the Langley 14 by 22 foot Subsonic Tunnel with a sting mounted, counterrotation, scale model propeller and nacelle. Configurations had two rows of blades with combinations of 4 and 8 blades per hub. The solidity was varied by changing the number of blades on both rows. Tests were conducted for blade pitch setting of 31.34 deg, 36.34 deg, and 41.34 deg over a range of angle of attack from -10 deg to 90 deg and range of advance ratio from 0.8 to 1.4. The increase in propeller normal force with angle of attack is greater for propellers with higher solidity

Performing responsibility: ethical 'know-how' through drama facilitation

I explore, and reflect on, the everyday ethical practices of drama facilitation. Rather than being\ud a set of principles I apply, ethics emerge as I respond to situations that arise in a drama\ud workshop. Their significance calls for understanding workshop facilitation as a space of\ud containment. This offers the possibility of transforming personal and social being through the\ud tensions and possibilities of interactive activities and conversations. To illustrate, I reflect\ud upon an experience in a high school where an exploration of racism led to my learning from\ud (and through) facilitation practice. Using a hermeneutic process of interpretation and\ud interrogation that draws on the work of German philosopher Hans-Georg Gadamer, I explore\ud how I moved beyond ethics to ethical know-how

Oligopoly Price Discrimination: The Role of Inventory Controls

Inventory controls, used most notably by airlines, are sales limits assigned to individual prices. While typically viewed as a tool to manage demand uncertainty, we argue that inventory controls can also facilitate intertemporal price discrimination in oligopoly. In our model, competing firms first choose quantity and then choose prices in a series of advance-purchase markets. When demand becomes less elastic over time, as is the case in airline markets, a monopolist can easily price discriminate; however, we show that oligopoly firms generally cannot. We also show that using inventory controls allows oligopoly firms to set increasing prices, regardless of whether or not demand is uncertain

Intertemporal Price Discrimination in Sequential Quantity-Price Games

This paper develops an oligopoly model in which firms first choose capacity and then compete in prices in a series of advance-purchase markets. We show the existence of multiple sales opportunities creates strong competitive forces that prevent firms from utilizing intertemporal price discrimination. We then show that intertemporal price discrimination is possible, but only when firms adopt inventory controls (sales limit restrictions) and demand becomes more inelastic over time. Therefore, in addition to being useful to manage demand uncertainty, inventory controls are also a tool to soften price competition. We also discuss model extensions, including product differentiation, aggregate demand uncertainty, and longer sales horizons

Wind and Gulf Stream Influences on Along-Shelf Transport and Off-Shelf Export at Cape Hatteras, North Carolina

Along-shelf transports across three cross-shelf lines on the continental shelf near Cape Hatteras have been calculated from moored current meter data over a continuous 24 month period in 1992-1994. The along-shelf convergence has been used to infer off-shelf export. Transport and transport convergence have been related to wind and Gulf Stream forcing and to variability in sea level at the coast. The along-shelf transport variability is primarily wind-driven and highly correlated with sea level fluctuations at the coast. Both winds and along-shelf transport exhibit a near-annual period variability. Along shelf transport is not well correlated with Gulf Stream offshore position. Along-shelf transport convergence is highly correlated with Gulf Stream position offshore, with a more shoreward Gulf Stream position leading increased along-shelf convergence by hours to a few days. Long-period variability of 14-16 months and 1-3 months is apparent in both Gulf Stream position and transport convergence. Variability in along-shelf convergence is poorly correlated with wind, wind convergence, or coastal sea level. A likely hypothesis accounting for the observed relationship between Gulf Stream position and along-shelf transport convergence is that the Gulf Stream is directly influencing cross-shelf export processes along the outer boundary of the study site. Despite predominantly convergent flow on the shelf at Cape Hatteras, brief periods of along-shelf divergence and shoreward cross-shelf transport exist (similar to 10% of the time just north of Cape Hatteras and similar to 34% of the time just south of Cape Hatteras during episodes of up to 3-8 days duration). Implied onshore flows of a few cm s-1 are tentatively identified in the moored current meter data for these periods. Satellite imagery for an extended along-shelf divergent period clearly suggests that shelf edge parcels could be advected a significant fraction of the way across the shelf

Advocacy Revalued

A central and ongoing debate among legal ethics scholars addresses the moral positioning of adversarial advocacy. Most participants in this debate focus on the structure of our legal system and the constituent role of the lawyer-advocate. Many are highly critical, arguing that the core structure of adversarial advocacy is the root cause of many instances of lawyer misconduct. In this Article, we argue that these scholars’ focuses are misguided. Through reflection on Aristotle’s treatise, Rhetoric, we defend advocacy in our legal system’s litigation process as ethically positive and as pivotal to fair and effective dispute resolution. We recognize that advocacy can, and sometimes does, involve improper and unethical use of adversarial techniques, but we demonstrate that these are problems of practice and not of structure and should be addressed as such