Exchanging information with the public: From one-stop shops to community information systems

There is growing interest in new ways in which states interact with citizens, and public services respond to their customers. This interest stems from many sources and has arisen in many different contexts. What these agendas have in common, however, is that they are all predicated on new flows of information between government and citizens that may be facilitated by the innovative application of information and communication technologies (ICTs). This article reports on current research into these innovative developments in English local government, from which it is possible to develop a more systematic, empirically-based understanding of the impact of new ICTs on local political and economic development