Host Perceptions of Tourism Development: The Case of Petra

The nature of tourism sector requires "consumer" to move to where the service is provided. Consumer's movement to a different place leads to a direct encounter not only with service providers but also with those who live where the service is provided. This encounter results in a set of changes in the host community's life. By using a self-completion questionnaire, this paper examined the residents' perceptions of tourism development in Jordan's main tourist destination, Petra. The findings suggested that the host community in Petra had positive attitudes toward tourism development in their city. The results showed that social and cultural impacts of tourism were most favored by surveyed sample. Host community is also assumed to favor tourism development for its role in bringing about better local services. The results are discussed thoroughly and directions for future research are suggested

The impact of emotional dissonance on quality of work life and life satisfaction of tour guides

The well-being of employees in the tourism and hospitality industry remains an important area of investigation in tourism research. Building on the emotional labor theory and the well-being body of knowledge, this study develops and tests a model that examines the effects of emotional dissonance on the quality of work life and life satisfaction using data from professional tour guides in Jordan. Unexpectedly, results show that tour guides do not experience significant emotional dissonance and that there is no negative impact of emotional dissonance neither on quality of work life or life satisfaction. Contrary to theoretical predictions, the findings fail to suggest a link between emotional dissonance, quality of work of life and life satisfaction. However, the findings reveal that a positive relationship between quality of work life and life satisfaction exists. The study provides some theoretical and practical implications and suggests areas of inquiry for future research