CUSTOMER READINESS, MARKET ORIENTATION AND TRANSACTION FREQUENCY IN MOBILE BANKING SERVICE RECOVERY

This study investigates the effect of internet banking service recovery satisfaction on future intention toward using mobile banking, and examines transaction frequency as a moderator of this relationship. Moreover, this study applies customer participation in service recovery and service recovery experience as the influential factors of service recovery satisfaction. Questionnaires were obtained 419 respondents with internet banking and service recovery experience. The results of SEM analysis illustrate that both role clarity and ability of service recovery can affect the level of service recovery participation. Additionally, the internet banking service provider’s responsive and proactive customer orientation can influence customer service recovery experience, which further increases service recovery satisfaction. Recovery satisfaction can thus affect future intention toward using mobile banking. The moderating effect of transaction frequency was also confirmed. Theoretical and managerial implications are discussed

The Incidence and Prevalence of Thromboangiitis Obliterans in Taiwan: A Nationwide, Population-based Analysis of Data Collected from 2002 to 2011

OBJECTIVE: To estimate the incidence and prevalence of thromboangiitis obliterans in Taiwan in the period spanning from 2002 to 2011. METHODS: We identified all incident and prevalent cases with a diagnosis of thromboangiitis obliterans (International Classification of Diseases, Ninth Revision code 443.1) in the period spanning from 2002 to 2011 using Taiwan’s National Health Insurance Research Database. We calculated the age- and sex-specific incidence and prevalence rates of thromboangiitis obliterans during the study period. RESULTS: From 2002 to 2011, 158 patients were diagnosed with thromboangiitis obliterans; of these, 76% were men. Most (63%) of the patients wer

Accelerated colorimetric immunosensingusing surface-modified porous monolithsand gold nanoparticles

A rapid and sensitive immunoassay platform integrating polymerized monoliths and gold nanoparticles (AuNPs) has been developed. The porous monoliths are photopolymerized in situ within a silica capillary and serve as solid support for high-mass transport and high-density capture antibody immobilization to create a shorter diffusion length for antibody–antigen interactions, resulting in a rapid assay and low reagent consumption. AuNPs are modified with detection antibodies and are utilized as signals for colorimetric immunoassays without the need for enzyme, substrate and sophisticated equipment for quantitative measurements. This platform has been verified by performing a human IgG sandwich immunoassay with a detection limit of 0.1 ng ml−1. In addition, a single assay can be completed in 1 h, which is more efficient than traditional immunoassays that require several hours to complete

An easy approach to derive EOQ and EPQ models with shortage and defective items

Huang [Journal of Statistics and Management Systems, Vol. 6, No. 2, pp. 171-180, 2003.] studied the EOQ (Economic Order Quantity) and EPQ (Economic Production Quantity) models with backlogging and defective items using the algebraic approach. He assumed that a 100% inspection policy and the known proportion of defective items was removed after the screening process prior to storage or use. In this paper, we will offer another simple approach to find both the optimal lot size and backorder level under the minimized total relevant cost per unit time

An easy approach to derive EOQ and EPQ models with shortage and defective items

Huang [Journal of Statistics and Management Systems, Vol. 6, No. 2, pp. 171-180, 2003.] studied the EOQ (Economic Order Quantity) and EPQ (Economic Production Quantity) models with backlogging and defective items using the algebraic approach. He assumed that a 100% inspection policy and the known proportion of defective items was removed after the screening process prior to storage or use. In this paper, we will offer another simple approach to find both the optimal lot size and backorder level under the minimized total relevant cost per unit time

Spatiotemporal Analysis of Groundwater Recharge Trends and Variability in Northern Taiwan

In this study, the base flow estimation method was used to assess long‐term changes of groundwater recharge in Northern Taiwan. The Mann‐Kendall test was used to examine the characteristics of the trends. This was followed by trend slope calculation and change‐point analysis. The annual groundwater recharge was found to exhibit a significant upward trend for the Fushan and Hengxi stations (Tamsui river basin). On the other hand, the Ximen Bridge station (Lanyang river basin) recorded a significant downward trend. Calculations showed that the rate of change for the Fengshan and Touqian river basins was small (less than 10%). However, that for the following stations was greater than 30%: Fushan, Hengxi, Ximen Bridge, and Niudou (also in the Lanyang river basin). The results of the change‐point analysis further indicated a significant change‐point for the annual recharge at Fushan, Hengxi, and Ximen Bridge stations in 1999, 1983, and 2001, respectively. The findings can be used for regional hydrological studies and as reference for water resource planning

Different Renal Function Equations and Dosing of Direct Oral Anticoagulants in Atrial Fibrillation

BACKGROUND: Randomized trials of direct oral anticoagulants (DOACs) adopted the Cockcroft-Gault (CG) formula to calculate estimated glomerular filtration rate (eGFR) to determine the dosages of DOACs. OBJECTIVES: The authors aimed to investigate the agreements/disagreements of eGFRs calculated using different equations (CG, Modified Diet in Renal Disease [MDRD], and Chronic Kidney Disease Epidemiology Collaboration [CKD-EPI] formulas), and their impacts on the dosages of DOACs and clinical outcomes. METHODS: Medical data from a multicenter health care provider in Taiwan including 39,239 patients with atrial fibrillation were used. Among these patients, there were 11,185 and 2,323 patients treated with DOACs and warfarin, respectively. RESULTS: At the cutoff values of eGFR of 50 mL/min, the agreements were 78% between MDRD and CG and 81% between CKD-EPI and CG. The disagreements among the different equations were largely due to overestimations, especially for patients aged >75 years and with a body weight of <50 kg (58.8% for MDRD and 50.9% for CKD-EPI). Among patients receiving DOACs whose dosages were defined as “on label” based on MDRD or CKD-EPI, only those whose dosages were “truly on label” based on CG were associated with a lower risk of major bleeding (adjusted HR: 0.34; 95% CI: 0.26-0.45) compared to warfarin. CONCLUSIONS: The adoptions of MDRD or CKD-EPI rather than CG would result in inappropriate dosing of DOACs (mainly overdosing), which would attenuate the advantages of DOACs compared to warfarin. The CG equation should be used as the gold standard to calculate eGFRs and guide the DOAC dosages