Migrating for a Better Life: Rethinking Social Service Design From a People Centered Perspective

poster abstractThe seasonal labor system has struggled for decades to respond to the challenges of Migrant and Seasonal Farmworkers (MSFWs). This pilot project aims to propose a new perspective in rethinking social service design by focusing on the values and meanings of service experience from a MSFWs’ point of view. A site-based interview was conducted at more than35 farms in rural areas of Indiana over the summer of 2014. This presentation discusses the results from the pilot study: 1. Four different types of population within MSFWs, 2. Challenge models of each population, and 3. Community assets as potential touchpoints for social service design

Neighborhood Experiences and Visual Communication Studies: Revealing community through multiple dimensions

poster abstractSupporting IUPUI’s Near Eastside Legacy Initiative, eight Herron graduate students in the Collaborative Action Research in Design Course (V510) developed a community based research project focused on understanding the interrelated, complex problems that exist within neighborhoods from the residents’ point of view. The goal is to reframe community problems and develop actionable solutions for the community. Students applied participatory design methods and developed a series of engagement tools that enabled people to reveal their needs from multiple dimensions

Exploring the curricular relationship between service experience design and interaction design

Connectivity in the contemporary networked society has required designers to shift their disciplinary focus from individual products to the entirety of human experience. The field of Experience Design (XD), pursuing an integrative flow of human experience, consisting of multiple dimensions [1],  and its subsets (interaction design, service design, spatial design, etc.) is growing in both size and complexity. Experience designers are starting to influence an ever-increasing scope of problem spaces. To be successful in today's experience design practice, designers must simultaneously approach problems from a broad, system level and a micro, tangible level and produce strategic design solutions. This work frequently involves the integration of many interconnected deliverables. Being influenced by cultural and social understandings of design, students tend to regard design as what they will make. This perception, with heavy focus on the solution phase in designing, causes a fragmented view in design education. In order to expand students’ integrative understanding of design, we have introduced a framework that is based on the tiers of human experience when engaging with design. We reflect on our experience from this experiment and discuss its values in student learning

Listening through seeing: Using design methods to learn about the health perceptions of Garden on the Go® customers

The goal of this project is to apply an innovative approach to gathering beliefs and attitudes of an inner city population in a more valid and reliable way than traditional data collection methods. This community based research study will focus on dietary risk factors for obesity, diabetes type 2, and cardiovascular disease in underserved communities. Our study assesses what health means to the underserved Garden on the Go® clients and how they define a healthy diet. Garden on the Go®, a signature obesity prevention effort, is Indiana University Health’s year-round mobile produce delivery program providing fresh, affordable produce to Marion County neighborhoods in need. We build upon previous research conducted with Garden on the Go® to enhance the effectiveness of this intervention and provide valuable information that other groups may use to improve the impact of their efforts in meeting the health needs of similar communities

Health Matters: Reframing Design in Community Health Interventions

poster abstractGarden on the Go, a signature obesity prevention effort, is Indiana University Health's year round mobile produce delivery program, providing fresh, affordable produce to Indianapolis neighborhoods in need. As the mobile nature of the service is well aligned with context based approaches in Service Design, the design researchers perceived potentials to reconfigure the Garden on the Go service as well as to reframe a health care service model from institution to people based. In partnership with the Garden on the Go community outreach team and the Fairbanks School of Public Health at Indiana University, design researchers from Herron School of Art and Design initiated the "Health Matters" study in 2013. The ultimate objective of the study aims to define 1. How individuals in underserved communities define health and 2. How interventions should be created and deployed to provide appropriate programing that addresses community-centered needs. The project is currently at the recruitment stage, we expect to release final research outcomes in the fall of 2014. This presentation, specifically focusing on the interdisciplinary research process, will address the role of the design researcher/ service designer in interdisciplinary settings and discuss the methodology of intervention design from the disciplinary perspectiv

Design Thinking as a Strategic Planning Tool for Adapted Physical Activity Programs within a University Setting

As a community-campus partnership, the adapted physical activity programs at Indiana University-Purdue University, Indianapolis used design thinking as a method for strategic planning to assist in expanding and developing community-based programming. In partnering with the Design thinking graduate program at Herron School of Art and Design, the Adapted Physical Activity Clinics collaborated on the participatory research project using the design thinking process framework over 16 weeks. By the end of the strategic planning process, the programs determined a sustainable mission and vision. Design thinking also revealed the benefits that the programs and their future opportunities hold, not only to the families served, but also to undergraduate students participating in service learning

Public Scholarship at Indiana University-Purdue University

Community engagement is a defining attribute of the campus, and the current Strategic Plan identifies a number of strategic actions to “Deepen our Commitment to Community Engagement.” In May 2015, A Faculty Learning Community (FLC) on Public Scholarship was established in May, 2015 to address the campus strategic goals to “recognize and reward contributions to community engagement” and “define community engagement work…in Faculty Annual Reports and promotion and tenure guidelines.” At IUPUI, scholarly work occurs in research and creative activity, teaching, and/or service. In terms of promotion and tenure, faculty members must declare an area of excellence in one of these three domains. The FLC on Public Scholarship is a 3-year initiative co-sponsored by Academic Affairs and the Center for Service and Learning (CSL). Seven faculty members from across campus were selected to be part of the 2015-2016 FLC, and two co-chairs worked closely with CSL staff to plan and facilitate the ongoing work. The FLC is charged with defining public scholarship, identifying criteria to evaluate this type of scholarship, assist faculty in documenting their community-engaged work, and working with department Chairs and Deans in adapting criteria into promotion and tenure materials. The intended audiences for this work includes faculty, community-engaged scholars, public scholars, promotion and tenure committees, external reviewers, and department Chairs and Deans. The following provides background to the campus context and a brief summary of work to date, including definition and proposed criteria to evaluate public scholarship.IUPUI Center for Service and Learning; IUPUI Office of Academic Affair

Connecting Care – Empowering The Patient Through Their Waiting Experience

poster abstractWaiting at a hospital is a challenge for patients and their families. Many individuals go to the hospital, waiting for hours to receive their tests and results. This waiting experience places a burden on individuals and causes stress in a tense time in their lives. This research was a partnership between healthcare providers and graduate program of Design Thinking and Leadership, Department of Visual Communication Design, Herron School of Art and Design. The goal of this people-centered research was to examine and enhance the patient waiting experience at the Registration, Lab and Radiology service areas of a Carmel Hospital. To understand the patient experiences, we approached the project utilizing people-centered design methods. The design research team conducted ethnographic observations and interviews involving patients and staff within the Laboratory, Registration, and Radiology spaces at a hospital. In responding to defined problems within these spaces, the design team identified the desirable patient communication flow and developed an integrative communication system that aligned with the touch points of the patient journey. This communication system included wrist bands, digital message boards, an expanded pager system, as well as redesigned interior spaces. The two major findings from the research were: One, current communication levels between provider staff and patients resulted in negative patient perceptions of the service. Two, patients wanted more integrated ways to maintain communication between service providers and themselves. From these findings, it was recommended that service providers adapt a more integrated communication system to deliver an optimal patient experience

Neighborhood Experiences and Visual Communication Studies: Revealing community through multiple dimensions

poster abstractSupporting IUPUI’s Near Eastside Legacy Initiative, eight Herron graduate students in the Collaborative Action Research in Design Course (V510) developed a community based research project focused on understanding the interrelated, complex problems that exist within neighborhoods from the residents’ point of view. The goal is to reframe community problems and develop actionable solutions for the community. Students applied participatory design methods and developed a series of engagement tools that enabled people to reveal their needs from multiple dimensions

Genome-Wide Association Study of Hepatitis in Korean Populations

Hepatitis is a common and serious disease for the Korean population. It is caused by a virus, the A and B types of which are plentiful in Koreans. In this study, we tried to find genetic factors for hepatitis through genome-wide association studies. We took 368 cases and 1,500 controls from Anseong and Ansan cohort data. About 300,000 single-nucleotide polymorphisms and 20 epidemiological variables were analyzed. We did not find any meaningful significant single nucleotide polymorphisms, but we confirmed the influence of major epidemiological variables on hepatitis