Customer anger and incentives for quality provision

Emotions are a significant determinant of consumer behaviour. A customer may get angry if he feels that he is being treated unfairly by his supplier and that anger may make him more likely to switch to an alternative provider. We model the strategic interaction between firms that choose quality levels and anger-prone customers who pick their supplier based on their expectations of suppliers' quality. Strategic interaction can allow for multiple equilibria including some in which no firm invests in high quality. Allowing customers to voice their anger on peer-review fora can eliminate low-quality equilibria, and may even support a unique equilibrium in which all firms choose high quality

How green should environmental regulators be?

The extent to which environmental regulatory institutions are either 'green' or 'brown' impacts not just the intensity of regulation at any moment, but also the incentives for the development of new pollution-control technologies. We set up a strategic model of R&D in which a polluter can deploy technologies developed in-house, or license technologies developed by specialist outsiders. Polluters exert R&D effort and may even develop redundant technologies to improve the terms on which they procure technology from outside. We find that, while regulatory bias has an ambiguous impact on the best-available technology, strategic delegation to systematically biased regulators can improve social welfare

Time course analyses confirm independence of automatic imitation and spatial compatibility effects

Automatic imitation has been used as a behavioural index of the functioning of the human mirror system (e.g. Brass, Bekkering, Wohlschlager, & Prinz, 2000; Heyes, Bird, Johnson, & Haggard, 2005; Kilner, Paulignan, & Blakemore, 2003). However, several papers have criticised the assumption that automatic imitation is mediated by the mirror system on the grounds that automatic imitation has been confounded with simple spatial compatibility (Aicken, Wilson, Williams, & Mon-Williams, 2007; Bertenthal, Longo, and Kosobud, 2006; Jansson, Wilson, Williams, & Mon-Williams, 2007). Two experiments are reported in which, in contrast with previous studies, automatic imitation was measured on both spatially compatible and spatially incompatible trials, and automatic imitation was shown to be present regardless of spatial compatibility. Additional features of the two experiments allowed measurement of the time courses of the automatic imitation and spatial compatibility effects both within and across trials. It was found that automatic imitation effects follow a different time course from spatial compatibility effects, providing further evidence for their independence and supporting the use of automatic imitation as a behavioural marker of mirror system functioning

Hand to mouth: automatic imitation across effector systems

The effector-specificity of automatic imitation was investigated using a stimulus-response compatibility (SRC) procedure in which participants were required to make an open or a close response with either their hand or their mouth. The correct response for each trial was indicated by a pair of letters, and each of these imperative stimuli was accompanied by task-irrelevant action images depicting a hand or mouth opening or closing. Relative to the response, the irrelevant stimulus was either movement compatible or movement incompatible, and either effector compatible or effector incompatible. A movement compatibility effect was observed for both hand and mouth responses. These movement compatibility effects were present when the irrelevant stimulus was effector compatible and when it was effector incompatible, but they were smaller when the irrelevant stimulus and response effectors were incompatible. These findings, which are consistent with the associative sequence learning model of imitation, indicate that automatic imitation is partially effector-specific, and therefore that the effector specificity of intentional and instructed imitation reflects, at least in part, the nature of the mechanisms that mediate visuomotor translation for imitation

Community pressure for green behaviour

The desire to avoid rousing community hostility may encourage firms to behave in an environmentally responsible manner. It has been conjectured that such 'informal regulation' could effectively replace formal intervention in some settings, and usefully complement it in others. We explore these conjectures with mixed results. Informal regulation is necessarily less efficient than a well-designed formal alternative and the pattern of green behaviour induced by the threat of community hostility may increase or decrease welfare. The existence of community pressure may increase or decrease the optimal calibration of a formal intervention (in this case an environmental tax) and may complement or detract from the incentives generated by an optimally-calibrated tax

Actions speak louder than words: comparing automatic imitation and verbal command

Automatic imitation – copying observed actions without intention – is known to occur, not only in neurological patients and those with developmental disorders, but also in healthy, typically-developing adults and children. Previous research has shown that a variety of actions are automatically imitated, and that automatic imitation promotes social affiliation and rapport. We assessed the power of automatic imitation by comparing it with the strength of the tendency to obey verbal commands. In a Stroop interference paradigm, the stimuli were compatible, incompatible and neutral compounds of hand postures and verbal commands. When imitative responses were required, the impact of irrelevant action images on responding to words was greater than the effect of irrelevant words on responding to actions. Control group performance showed that this asymmetry was not due to modality effects or differential salience of action and word stimuli. These results indicate that automatic imitation was more powerful than verbal command