TRANSITIONING TO A ONE STOP STUDENT SERVICES CENTER AT A COMMUNITY COLLEGE: A MIXED METHODS APPROACH TO ANALYZING STUDENT SATISFACTION WITH ADVISING SERVICES

The purpose of this explanatory, sequential mixed methods study was to understand and explore students\u27 perceptions of advising services before, during, and after an institution has transitioned to a One Stop Student Services Center. The research compared pre-existing data obtained from the Ruffalo Noel Levitz Student Satisfaction Inventory results between the years of 2014, 2016, and 2018 to student interviews conducted in spring of 2021. The reason that this method was chosen is because the researcher wanted to understand more why students rated their academic advising experience as they had when they responded to the RNL-SSI. Overall, students expressed increased levels of satisfaction, at statistically significant levels, with academic advising after the institution transitioned to the one stop student services center. Within the context of the study, implications for policy, practice, and future research are discussed

Chapter 6- Resilient and Flexible Teaching (RAFT): Integrating a Whole-Person Experience Into Online Teaching

When venturing into wild or unknown territory such as a swiftly moving and ever-changing mountain river, a raft may be a necessary tool for basic survival. But what if during the careful navigation of rapid currents around rocks and other obstacles, you discover that your buoyant and flexible tool helps you to float through the fast and turbulent waters in a way that is meaningful, awe-inspiring, and exciting? As COVID-19 first hit our campuses, many of us switched to emergency remote education as a survival raft, just trying to stay afloat long enough to get to the other side of the semester without drowning. We quickly abandoned in-person teaching and jumped aboard online platforms, scrambling to provide continuity in learning and curriculum for our students. But as we begin to further explore these new waters, perhaps we will see our pandemic year as a catalyst for building a better equipped, sturdier, and more graceful model of resilient and flexible teaching (RAFT)

Efficient, Fair, and Incomprehensible: How the State “Sells” Its Judiciary

Socio-legal scholars often approach dispute resolution from the perspective of the disputants, emphasizing how the resources on each side shape the course of conflict. We suggest a different, “supply-side,” perspective. Focusing on the state\u27s efforts to establish centralized courts in place of local justice systems, we consider the strategies that a supplier of dispute resolving services uses to attract disputes for resolution. We argue that state actors often attempt to “sell” centralized courts to potential litigants by insisting that the state\u27s services are more efficient and fair than local courts operating outside direct state control. Moreover, we argue that state actors also invest significant energy in claiming that the local courts are incomprehensible. Thus, in its efforts to introduce and advance centralized courts, the state argues not only that it offers the best version of what the citizenry wants, but also that it is impossible to conceive that people would want something other than what the state offers. We illustrate our argument and explain its significance by examining judicial reform in New York, where there has been a decades-long effort to displace local justice systems

Using IT Support to improve the quality of Peer Assisted Learning

Peer assisted learning (PAL) is one way to increase the empowerment of students through their learning practices and, hence, enhance their learning journey. PAL involves students mentoring groups of academically less experienced students; develops the quality and diversity of student learning, and enables students to become active partners in their learning experience. PAL supports student transition into higher education and there is evidence that it can aid retention in the early weeks of degree study. Retention is becoming a key issue for universities and one of the key performance indicators (KPIs) of quality education under the strategy for higher education set out by the current government. The PAL³ project is funded by Learn Higher and is an on going project investigating the use of IT support to improve the quality of Peer Assisted Learning. The project has set up a learning environment for students, and a knowledge base for PAL student mentors and PAL and other academic staff. This paper reports on initial findings from the project which can be divided into two strands. Firstly, the compilation of a staff knowledge base has highlighted the fact that PAL is known by different names and has different meanings in different places. We provide an initial classification. Secondly, the PAL student environment, which has been implemented and used by the student cohort and their PAL student mentors, has highlighted issues that were not envisaged at the beginning of the study and this has implications for future work

Efficient, Fair, and Incomprehensible: How the State \u27Sells\u27 Its Judiciary

Sociolegal scholars often approach dispute resolution from the perspective of the disputants, emphasizing how the resources on each side shape the course of conflict. We suggest a different, “supply-side” perspective. Focusing on the state’s efforts to establish centralized courts in place of local justice systems, we consider the strategies that a supplier of dispute resolving services uses to attract disputes for resolution. We argue that state actors often attempt to “sell” centralized courts to potential litigants by insisting that the state’s services are more efficient and fair than local courts operating outside direct state control. Moreover, we argue that state actors also invest significant energy in claiming that the local courts are incomprehensible. Thus, in its efforts to introduce and advance centralized courts, the state argues not only that it offers the best version of what the citizenry wants, but also that it is impossible to conceive that people would want something other than what the state offers. We illustrate our argument and explain its significance by examining judicial reform in New York, where there has been a decades-long effort to displace local justice systems