Kualitas Pelayanan Dan Pola Bagi Hasil Terhadap Kepuasan Nasabah Penyimpan Pada Bank Syariah

While the purpose of this study is to find out yourself and judge how much influence the quality of care and the profit sharing banking system on customer satisfaction, so it can be a reference for Islamic banking in the retrieval decision. This type of research is survey research on depositors in Islamic banks to take a sample from a population and used a questionnaire as a measurement of the main data collection. Subsequent to the observations and perform data analysis and hypothesis testing, it can be concluded that the results of statistical regression analysis is submitted there is significant relationship between quality of care and the profit sharing banking system on customer satisfaction

Kualitas Pelayanan, Kepuasan, Dan Loyalitas Nasabah: Aplikasi Servqual Model Pada Lembaga Keuangan Mikro Syariah Kota Malang

This study aims at: (i) analyzing the direct effect of service quality on customer satisfaction; (ii) analyzing the direct effect of service quality on customer loyalty (iii ) analyzing the direct effect of customer satisfaction on customer loyalty; (iv) Testing empirically the factors of service quality wich is influential in the process of customer loyalty throught customer satisfaction. This study is a survey research -type explanations. The samples used are 112 respondents as clients of Microfinance Institutions Sharia (LKMS) Malang. Sampling techniques of purposive sampling . Statistical analysis path analysis.The results: (i) quality of service a significant effect on customer satisfaction , while the dimensions of tangibles and empathy has no effect on customer satisfaction and loyalty. (ii) The service quality a significant effect on customer loyalty. (iii) affect customer satisfaction has on an effect customer loyalty. (iv) The quality of the service a significant effect on customer loyalty through customer satisfaction