Pick-n-mix approaches to technology supply : XML as a standard “glue” linking universalised locals

We report on our experiences in a participatory design project to develop ICTs in a hospital ward working with deliberate self-harm patients. This project involves the creation and constant re-creation of sociotechnical ensembles in which XML-related technologies may come to play vital roles. The importance of these technologies arises from the aim underlying the project of creating systems that are shaped in locally meaningful ways but reach beyond their immediate context to gain wider importance. We argue that XML is well placed to play the role of "glue" that binds multiple such systems together. We analyse the implications of localised systems development for technology supply and argue that inscriptions that are evident in XML-related standards are and will be very important for the uptake of XML technologies

Healthcare technologies and professional vision

This paper presents some details from an observational evaluation of a computer assisted detection tool in mammography. The use of the tool, its strengths and weaknesses, are documented and its impact on reader's 'professional vision' (Goodwin 1994) considered. The paper suggests issues for the design, use and, importantly, evaluation of new technologies in everyday medical work, pointing to general issues concerning trust – users’ perception of the dependability of the evidence generated by such tools and suggesting that evaluations require an emphasis on the complex issue of what technologies afford their users in everyday work

Use of computer-aided detection (CAD) tools in screening mammography: a multidisciplinary investigation

We summarise a set of analyses and studies conducted to assess the effects of the use of a computer-aided detection (CAD) tool in breast screening. We have used an interdisciplinary approach that combines: (a) statistical analyses inspired by reliability modelling in engineering; (b) experimental studies of decisions of mammography experts using the tool, interpreted in the light of human factors psychology; and (c) ethnographic observations of the use of the tool both in trial conditions and in everyday screening practice. Our investigations have shown patterns of human behaviour and effects of computer-based advice that would not have been revealed by a standard clinical trial approach. For example, we found that the negligible measured effect of CAD could be explained by a range of effects on experts' decisions, beneficial in some cases and detrimental in others. There is some evidence of the latter effects being due to the experts using the computer tool differently from the intentions of the developers. We integrate insights from the different pieces of evidence and highlight their implications for the design, evaluation and deployment of this sort of computer tool

Abstractions, accounts and grid usability

The vision of the Grid is one of seamless, virtual and constantly changing resources where users need not concern themselves about details, such as exactly where an application is running or where their data is being stored. However, seamless and virtual often imply a lack of control that users may be wary of, or even opposed to. Drawing upon our studies of HCI and of collaborative work, this paper examines whether the Grid development community should be taking this vision literally and argues for the need for accountability of systems ‘in interaction’. We give examples of an alternative approach that seeks to provide ways in which administrators, technical support and user communities can make sense of the behaviour of the complex socio-technical ensembles that are the reality of Grids

SmartSociety: Collaboration Between Humans and Machines, Promises and Perils

International audienceAs the European Union (EU) funded SmartSociety project aims to create a toolset for rapidly and systematically engineering collective intelligence systems to support daily living, it simultaneously wants to ameliorate the risks to individuals of participating in these types of hyper-connected digital systems. This paper reports on a panel session at the close at of the 2015 IFIP summer school that reflected upon a keynote speech covering SmartSociety concepts, technologies and ethical dilemmas. The panel session was conceived as a consultative exercise as part of the ongoing Responsible Research and Innovation (RRI) approach embedded within the SmartSociety project. In this chapter we present an analysis of the panel session discussion, which touched on several key issues, including the relationships between technology and society, what we should expect from a ‘SmartSociety’, barriers and horizons in managing ethical issues, and brokerage as a methodological approach to weaving multiple perspectives into design