The Effect of Consumer Socialization, Perceived Employee Identification, and Flexibility on Store Loyalty for Beauty Products

The survey data from a Chinese university suggests that consumer socialization and digital engagement profoundly influence employees\u27 identification with their retailers. This identification, in turn, empowers retailers to become more flexible and adaptive to consumers\u27 ever-changing needs, resulting in higher levels of store loyalty. Furthermore, an in-depth analysis revealed that retailers’ flexibility was vital in mediating employee identification and store loyalty

Organization Structure and Service Capabilities as Predictors of Supply Chain Performance: B2B Seller’s Perspective

In buyer-seller exchanges the seller not only provides the goods and service but also transfers its organization capabilities on to the buying firm. Improper selection and usage of these capabilities may reduce the seller’s sustainable competitive edge in future transactions in this supply chain. Through field interviews and Resource Based View literature, the authors propose and test a model linking organization structure, service capabilities, and seller’s satisfaction and performance in business-to-business exchanges. Based on eighty-seven responses, the results indicate that autonomous structure had a positive impact on all three service capabilities. Formalization had a positive influence on only logistics service capability. The service capabilities had a direct impact only on satisfaction. The supply chain performance link in the model was mediated through satisfaction

Organization Structure and Service Capabilities as Predictors of Supply Chain Performance: B2B Seller’s Perspective

In buyer-seller exchanges the seller not only provides the goods and service but also transfers its organization capabilities on to the buying firm. Improper selection and usage of these capabilities may reduce the seller’s sustainable competitive edge in future transactions in this supply chain. Through field interviews and Resource Based View literature, the authors propose and test a model linking organization structure, service capabilities, and seller’s satisfaction and performance in business-to-business exchanges. Based on eighty-seven responses, the results indicate that autonomous structure has a positive impact on all three service capabilities. Formalization has a positive influence on only logistics service capability. The service capabilities had a direct impact only on satisfaction. The supply chain performance link in the model was mediated through satisfaction

A model of manufacturer-driven governing mechanisms and distributor performance

Drawing from relational exchange, dependence, and agency theories the authors explain that it is not only the type of governing mechanisms but also the proper sequencing of them that improves a manufacturer-distributor relationship and performance. Dependence affected relationship continuity positively. Monitoring affected the second order relational norm construct, comprising information sharing and flexibility, positively. Relational norm positively affected relationship continuity. Dependence, relationship continuity, monitoring, and relational norm affected distributor performance positively

Logistics Service Provider-Client Relationship: Comparing U.S.A and Brazil

This research compares organization structure and market-based capabilities of American and Brazilian Logistics Service Providers in their respective countries. Using the resource based view, the authors propose that a LSP’s organization structure influences its service capabilities, which in turn will influence satisfaction and performance. The results indicate that the individual models hold true in their respective countries. Autonomy enhanced LSP’s capabilities in the areas of information sharing, logistics service, and customer service in both models. Formalization improved logistics and customer services in the Brazilian case, but only logistics services in the U.S. case. Unlike the U.S. model, service capabilities did not affect satisfaction for the Brazilian case; satisfaction did not contribute to performance for Brazilians. Paths of the two models are compared as part of the descriptive approach for the study and managerial insights provided

Importance of transaction cost, resource-based view, and dependence in logistics-based exchanges

Although the antecedents of governance mechanisms have been studied in depth in manufacturer-distributor and procurement literatures, using transaction cost, resource-based view, and sociopolitical frameworks, do the guidelines provided by these frameworks hold true for logistics-based exchanges as well? Regression analysis is used to test a key relationship-driver from each of these frameworks, namely, asset specificity, logistics capability, and dependence and their relationships with two social governance mechanisms of commitment and information sharing. In order of importance, logistics capability is positively related to both the dependent variables; asset specificity is of secondary importance and positively related to information sharing only. The impact of dependence is non-significant

Thai exporter and U.S. importer relations: A pilot study using email survey

Email is a viable option to web–based surveys; however, a number of factors such as lack of anonymity, incentives and incompatibility with software used have affected this method of disseminating surveys. In addition, response rates may vary depending on the context of the study. Thus, circumstantial evidence is needed to justify or refute this claim. This paper describes the data collection process for an email–based survey to analyse Thai exporters\u27 perceptions of US importers. The study tests the Transaction Cost Analysis (TCA) framework, a salient subject in this industry, through a modified questionnaire previously administered on US–based exporters using regular mail. The low response rate from this set of exporters limits significant statistical testing. However, the correlations between the TCA variables justify the popularity of continued usage of TCA framework in relational exchanges. The paper concludes by offering theoretical explanations behind this low response rate and provides suggestions for improvements

Understanding total cost ownership issues from a value analysis perspective

Commodity industrial products are no longer self-selling ticket items for manufacturers. Such manufacturers need to assess their value chain from a total cost ownership perspective for both their outsourced and in-house parts needed to assemble the commodity product in order to better compete in the market place. The key question becomes what procedures should manufacturers follow to understand cost and mark-up behavior patterns and their documentation procedures for such parts? In order to identify and eliminate waste at the inter-firm and intra-firm levels a case study using value analysis was conducted for a commodity product manufacturer that outsourced its component parts to independent suppliers. Activity Based Management approach was used to identify the key value added activities and the unnecessary resources used for these activities. Using simple value analysis and affinity diagram approaches a list of questions and methodology were prepared for the analysis. Three models of the manufacturer\u27s product that required similar components but slightly different designs were selected for comparison purposes, and their key cost drives were determined. Problems in the manufacturer\u27s cost differentiating strategies were identified and practical solutions offered. [PUBLICATION ABSTRACT