Prioritizing and Achieving Quality Services in Gas Stations using Analytical Hierarchy Process and Quality Function Deployment

53-55Identifying customer requirement and modifying the services as per expectation of customer in service sector leads to achieve the profit of organization and sustain in the market. The customer expectations towards the service organization dramatically increased in recent years, in order to sustain in the market, the organization should identify the customer requirements, adopting the system, process, services as per expectation of customer in the organization. This article highlights the expectation of customer in gas stations located at Jeddah, Saudi Arabia. The data collection done at various gas stations, a questioner-based survey conducted to identify the customer requirements from 10 gas stations, 250 responds collected from different category of customer based on the driving vehicle such as four wheelers and heavy vehicle. The data collection validated by SPSS software and Analytical Hierarchy process used for prioritizing the customer requirements and House of quality constructed as per requirement of customer, the quality function deployment introduced to enhance the services in gas stations. The article concludes that, the following requirements were highly expected from gas stations, the requirements were need space between one pump to another pump, payment by credit card also to be considered, services for cleaning car windows, quick wash, availably of rest room and the proper maintenance of gas stations (calibration of air machine, cleaning of work station frequently, introducing 5S Concept and displaying in and exit board). The article suggests the function modification required in gas stations for achieving customer requirement

Prioritizing and Achieving Quality Services in Gas Stations using Analytical Hierarchy Process and Quality Function Deployment

Identifying customer requirement and modifying the services as per expectation of customer in service sector leads to achieve the profit of organization and sustain in the market. The customer expectations towards the service organization dramatically increased in recent years, in order to sustain in the market, the organization should identify the customer requirements, adopting the system, process, services as per expectation of customer in the organization. This article highlights the expectation of customer in gas stations located at Jeddah, Saudi Arabia. The data collection done at various gas stations, a questioner-based survey conducted to identify the customer requirements from 10 gas stations, 250 responds collected from different category of customer based on the driving vehicle such as four wheelers and heavy vehicle. The data collection validated by SPSS software and Analytical Hierarchy process used for prioritizing the customer requirements and House of quality constructed as per requirement of customer, the quality function deployment introduced to enhance the services in gas stations. The article concludes that, the following requirements were highly expected from gas stations, the requirements were need space between one pump to another pump, payment by credit card also to be considered, services for cleaning car windows, quick wash, availably of rest room and the proper maintenance of gas stations (calibration of air machine, cleaning of work station frequently, introducing 5S Concept and displaying in and exit board). The article suggests the function modification required in gas stations for achieving customer requirement

Kinematic Design Analysis and Optimization of Mobility System Using MATLAB

209-212In this research work, several sophisticated types of equipment and automation have been studied, points taken and considered to realise the locomotion of modern territory of all uneven environments. One of the most main mission and structure of this study is the preferred simplicity of the bipedal walking locomotion system. The study included from simple to complicated legs as like single-legged, like humanoid and up to sixteen legs like a caterpillar. Most of the bipedal walking robots are with research study and we concentrated to emphasizes the significance of robotic legged motion stability in the compact. These bipedal walking robots can walk on rough surfaces, turn efficiently and climb staircase if needed. In particular, a suitable bipedal walking model having an upper link and a lower link will make the system to the desired motions, which has been experimentally exposed to provide a stable walking system. The MATLAB software tool is used to optimize the mechanical constraints and to compare, analyse and investigate the influence of motion stability. The simulation results show a possible performance of projected leg bipedal walking mechanism

Kinematic Design Analysis and Optimization of Mobility System Using MATLAB

In this research work, several sophisticated types of equipment and automation have been studied, points taken and considered to realise the locomotion of modern territory of all uneven environments. One of the most main mission and structure of this study is the preferred simplicity of the bipedal walking locomotion system. The study included from simple to complicated legs as like single-legged, like humanoid and up to sixteen legs like a caterpillar. Most of the bipedal walking robots are with research study and we concentrated to emphasizes the significance of robotic legged motion stability in the compact. These bipedal walking robots can walk on rough surfaces, turn efficiently and climb staircase if needed. In particular, a suitable bipedal walking model having an upper link and a lower link will make the system to the desired motions, which has been experimentally exposed to provide a stable walking system. The MATLAB software tool is used to optimize the mechanical constraints and to compare, analyse and investigate the influence of motion stability. The simulation results show a possible performance of projected leg bipedal walking mechanism

Investigation of Work-Related Disorders by Rapid Upper Limb Assessment

199-202Ergonomics is considered as one among the major problematic issues faced by the manufacturing industries, which causes musculoskeletal disorders there by affecting the normal health of employees. The paper emphasizes on the ergonomic aspects in bearing manufacturing industry where heat treatment, grinding, honing, assembly, inspection and packing are done. The study and analysis of various ergonomic issues are done by the help of ergonomic tools. Many ergonomic issues are being emerging from different manufacturing industries, which have both direct and indirect effect on the industries and the society. Rapid Upper Limb Assessment (RULA) is used for analyzing the different human body postures by observing the task, providing scores for the postures, processing the scores, & determining the final score. ErgoFellow software is used for consolidating the results of RULA. NIOSH lifting equation is used for analyzing ergonomic risks involved in the lifting procedure

Chitosan: A Sustainable Material for Multifarious Applications

Due to the versatility of its features and capabilities, chitosan generated from marine crustacean waste is gaining importance and appeal in a wide variety of applications. It was initially used in pharmaceutical and medical applications due to its antibacterial, biocompatible, and biodegradable properties. However, as the demand for innovative materials with environmentally benign properties has increased, the application range of chitosan has expanded, and it is now used in a variety of everyday applications. The most exciting aspect of the chitosan is its bactericidal properties against pathogens, which are prevalent in contaminated water and cause a variety of human ailments. Apart from antimicrobial and water filtration applications, chitosan is used in dentistry, in water filtration membranes to remove metal ions and some heavy metals from industrial effluents, in microbial fuel cell membranes, and in agriculture to maintain moisture in fruits and leaves. It is also used in skin care products and cosmetics as a moisturizer, in conjunction with fertilizer to boost plant immunity, and as a bi-adhesive for bonding woods and metals. As it has the capacity to increase the life span of food items and raw meat, it is an unavoidable component in food packing and preservation. The numerous applications of chitosan are reviewed in this brief study, as well as the approaches used to incorporate chitosan alongside traditional materials and its effect on the outputs

3D Printing Parameter Optimization Using Taguchi Approach to Examine Acrylonitrile Styrene Acrylate (ASA) Mechanical Properties

Polymer composites with different reinforcements have many applications. By adjusting process settings and adding fibers and fillers, composite properties can be improved. Additive manufacturing is popular in the polymer industry because it can manufacture intricately designed parts with fewer defects and greater strength with less material consumption. Composites use thermoplastics and thermosetting polymers. Thermoset plastics cannot be reused or recycled; therefore, they are disposed in landfills, creating pollution and environmental harm. In this work, thermoplastic ASA (Acrylonitrile Styrene Acrylate) polymer filament is used for FDM 3D printing. The specimens are made by varying five process parameters that affected the materials’ mechanical properties. The tensile, flexural and impact specimens are made using MINITAB software and ASTM requirements. The L18 orthogonal array experimental design, specimens and results were optimized. Infill density and layer height were most influential. Maximum tensile strength of 51.86 MPa, flexural strength of 82.56 MPa and impact strength of 0.180 J/mm2 were obtained by following the software-suggested input factors and compared with the predicted values. Final error percentage was obtained between the predicted and the experimental results and it was found to be under 3%, which is acceptable

Sustainable Product Development Using FMEA ECQFD TRIZ and Fuzzy TOPSIS

Increasing demand for simplification of frequently used products promotes innovation with simple mechanisms. In this study, an attempt is made by amalgamating FMEA, QFD, TRIZ, LCA, and fuzzy TOPSIS for the development of sustainable products. The methodology is executed to redesign a simple pressure relief valve (PRV) in an economic, sustainable, and innovative manner. The failure modes of PRV are considered in FMEA and ranked by their RPN. The environmental voice of the customer is imbibed in ECQFD to correlate with the engineering specifications and obtain the critical zones of improvement. Possible innovations of the existing design based on the design option selected from ECQFD are considered by analyzing the design feature contradictions, and solutions are addressed using the TRIZ matrix. Four CAD models of improved designs were created and subjected to sustainability analysis and fatigue life analysis. The redesigns were evaluated using fuzzy TOPSIS, an MCDM approach, to obtain an unbiased ranking based on multiple criteria supported by the result analysis and expert opinions. The final design was selected for prototyping. This approach provides a holistic approach for innovative product design and development and a simplified approach for an innovative redesign of an existing product