Wireless technology and clinical influences in healthcare setting: an Indian case study

This chapter argues that current techniques used in the domain of Information Systems is not adequate for establishing determinants of wireless technology in a clinical setting. Using data collected from India, this chapter conducted a first order regrssion modeling (factor analysis) and then a second order regression modeling (SEM) to establish the determinants of clinical influences as a result of using wireless technology in healthcare settings. As information systems professionals, the authors conducted a qualitative data collection to understand the domain prior to employing a quantitative technique, thus providing rigour as well as personal relevance. The outcomes of this study has clearly established that there are a number of influences such as the organisational factors in determining the technology acceptance and provides evidence that trivial factors such as perceived ease of use and perceived usefulness are no longer acceptable as the factors of technology acceptance

Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan

This study explored reactions and perceptions of medical professionals in the use of wireless technology in the Pakistani healthcare setting. 300 professionals were surveyed with 97 survey forms returned. The regression analysis indicates that clinical performance and better quality of services would be the determinants in using wireless technology in Pakistani healthcare. These medical professionals felt that in order to continuously use the technology, training and technical supports are essential. They also felt that the introduction of such a technology would result in the attraction of more practitioners, save time, save effort and provide high quality information. Collectively, these factors, in the opinion of these professionals will reduce inaccuracies in data

Handheld wireless devices and opinions of physicians in healthcare environment: a case of Pakistan

This paper examines the role of wireless handheld devices in the Pakistani healthcare environment using a quantitative approach. This study identifies a list of barriers and drivers, and a factor analysis of the qualitative data identifies the key determinants such as 'technology management,data management, improved outcome, efficiency, and application limitations' were concerned with the usage of wireless handheld devices in the Pakistani healthcare environment. The results of the study are further analysed through regression analysis, on the basis of factor analysis. The results for the regression analysis indicate that for the dependent factor 'intention to use' with independent factors, 'technology management', data management, improved outcomes, efficiency, and software applications there is relationship between the dependent and independent variables. The value for the adjusted r-square was 0.524 and p value was 0.00. A total of 300 surveys were distributed, 97 useable surveys were returned, and the data was analysed through the SPSS software. This study was limited to one city of Pakistan in the state of Punjab, so further research is need to generalize the findings of this study

Key common determinants for adoption of wireless technology in healthcare for India and Pakistan: development of a conceptual model

This study explores the perception and views of healthcare professionals in the subcontinent (India and Pakistan) towards the wireless handheld technology in the healthcare setting. A mixed methodology was adopted to explore the determinants of the wireless handheld devices in the healthcare setting. Interviews were conducted with 30 healthcare professionals to explore the initial themes. This was followed up with a survey instrument, specifically developed for this study, and distributed to 300 healthcare professionals in Pakistan and India. 200 useable surveys from India and 97 from Pakistan were received. The results of the study indicate that healthcare professionals felt that to use the wireless technology, the integration of the clinical and operational process is essential. Factor analysis through SPSS showed that any development of technological solutions for handheld devices would benefit, by considering the clinical, technological, and operational influences of the wireless technology in addition to clinical influences, clinical preference, training, and technical support. The study culminated in the development of an initial conceptual framework. The scope of this study is restricted to wireless handheld devices such as the smart phones, handheld PCs and PDAs

Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment

In the 21st century and the emergence of a digital economy, knowledge and the knowledge base economy are rapidly growing. To effectively be able to understand the processes involved in the creating, managing and sharing of knowledge management in the business environment is critical to the success of an organization. This study builds on the previous research of the authors on the enablers of knowledge management by identifying the relationship between the enablers of knowledge management and the role played by information communication technologies (ICT) and ICT infrastructure in a business setting. This paper provides the findings of a survey collected from the four major Indian cities (Chennai, Coimbatore, Madurai and Villupuram) regarding their views and opinions about the enablers of knowledge management in business setting. A total of 80 organizations participated in the study with 100 participants in each city. The results show that ICT and ICT infrastructure can play a critical role in the creating, managing and sharing of knowledge in an Indian business environment

Towards effective knowledge application capability in ITSM through socialisation, externalisation, internalisation and combination

Prior research has focused on issues that are relevant to knowledge creation and sharing in Information Technology Service Management ITSM. Instead, the purpose of this paper is to examine how knowledge application capability effectiveness (KACE) in ITSM can be affected through several knowledge management processes. In ITSM, IT service desk function is on the most important functions that keeps and maintains IT services running. This function deals with various IT problems and incidents on a daily basis through utilisation of all available knowledge resources (i.e. organisational knowledge and personal knowledge). A framework was developed to identify factors affect KACE in IT service desk function. The framework is based on Nonaka (1994) model of organisational knowledge creation. The framework focuses upon socialisation, externalisation, internalisation and combination as contributors to the formation of KACE. The empirical research was conducted at group of eight (Go8) Universities in Australia, based on set of semi-structured interviews. Four major factors are shown to be related to the extent to which IT SD managers feel that KACE can be influenced. The results are founded upon a qualitative data in which manual and computer-aided content analysis were undertaken

Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study

In Ghana, as with other developing countries, there are several health information technology (HIT) initiatives as interventions to improve healthcare delivery. HIT implementation undoubtedly results in change. However, most studies relating to HIT implementation readiness have constantly neglected the role of change in successfully implementing HIT. This study intends to identify factors affecting successful change management as part of preparation towards successfully implementing HIT in public hospital in Ghana. To carry out this study, we conducted in-depth interviews with a matrix of HIT senior managers and thematically analyzed the data. The data was transcribed and uploaded into a Nvivo 11 software for analysis using thematic analysis techniques. Five (5) themes were discovered. They are: 1) Stakeholder participation; 2) Proof of experience in similar project; 3) Availability of committed change agents/all-levels-change representatives; 4) Clearly articulated change implementation strategy; and 5) Training and improvement mechanism (post-implementation). A fresh call is made for more attention to be paid to change as part of preparatory measures towards the adoption of HIT in Ghana using the five cardinal approaches identified as a guide

Consumer engagement with social media marketing in Australia

This study examines factors that influence consumers to engage with social media marketing activities generated by firms in Australia. The Uses and Gratifications (U&G) theory and Social Cognitive Theory (SCT) formed the theoretical foundation to investigate consumer engagement factors. The factors were gathered from the literature and validated using 20 semi-structured interviews. An online survey instrument was then developed and pre-tested with five respondents who provided feedback and suggestions to improve the functionality of the survey. Thereafter, a pilot study was conducted with 35 participants using convenience sampling, to improve the questions, format, scaling and average time taken to complete the survey. SPSS statistical software was used to test the internal reliability. The study had a response rate of 66.03%, and most of the constructs tested were reliable with Cronbach Alpha above 0.6. The main survey has been disseminated to users of social media in Australia with an intention to collect data from a sample of 350 participants. There is an intention to analyse the data using exploratory factor analysis, multi-linear regression and structural equation modelling to statistically confirm the factors and/or sub-factors that influence consumers to engage with social media marketing activities in Australia

Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study

In Ghana, as with other developing countries, there are several health information technology (HIT) initiatives as interventions to improve healthcare delivery. HIT implementation undoubtedly results in change. However, most studies relating to HIT implementation readiness have constantly neglected the role of change in successfully implementing HIT. This study intends to identify factors affecting successful change management as part of preparation towards successfully implementing HIT in public hospital in Ghana. To carry out this study, we conducted in-depth interviews with a matrix of HIT senior managers and thematically analyzed the data. The data was transcribed and uploaded into a Nvivo 11 software for analysis using thematic analysis techniques. Five (5) themes were discovered. They are: 1) Stakeholder participation; 2) Proof of experience in similar project; 3) Availability of committed change agents/all-levels-change representatives; 4) Clearly articulated change implementation strategy; and 5) Training and improvement mechanism (post-implementation). A fresh call is made for more attention to be paid to change as part of preparatory measures towards the adoption of HIT in Ghana using the six cardinal approaches identified as a guide