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1 research outputs found
A case study on the application of Fuzzy QFD in TRIZ for service quality improvement
Author
A. Parasuraman
B. Stauss
+21Â more
B. Yoo
C. Temponi
C.N. Madu
Chao-Ton Su
Chin-Sen Lin
D. Mann
D. Ribbink
D.M. Szymanski
F. Cox
G.D. Kang
H. Surjadjaja
H. Yanashina
J. Iwaarden
J. Santos
K. Ruyter
M. Wolfinbarger
S.M. Chen
S.Y. Sohn
V.A. Zeithaml
Y.N. Li
Z. Yang
Publication venue
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Field of study
No full text
Fuzzy QFD, TRIZ, Contradiction Matrix, E-Commerce,
Crossref
Research Papers in Economics