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A case study on the application of Fuzzy QFD in TRIZ for service quality improvement
Authors
A. Parasuraman
B. Stauss
+21Â more
B. Yoo
C. Temponi
C.N. Madu
Chao-Ton Su
Chin-Sen Lin
D. Mann
D. Ribbink
D.M. Szymanski
F. Cox
G.D. Kang
H. Surjadjaja
H. Yanashina
J. Iwaarden
J. Santos
K. Ruyter
M. Wolfinbarger
S.M. Chen
S.Y. Sohn
V.A. Zeithaml
Y.N. Li
Z. Yang
Publication date
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Doi
Cite
Abstract
Fuzzy QFD, TRIZ, Contradiction Matrix, E-Commerce,
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Research Papers in Economics
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Last time updated on 06/07/2012
Crossref
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Last time updated on 11/12/2019