Working with a diverse class: reflections on the role of team teaching, teaching tools and technological support

A variety of teaching methods and supportive tools are at a lecturer’s disposal. Comprehensive knowledge of such methods and tools and their effective use can enrich students’ lecture experiences and increase their ability as well as willingness to learn. Teaching in a team requires patience and time commitment from all staff involved but can prove to be a good approach to iteratively elevate the quality of course content as well as course delivery. Actively engaging students in a lecture environment and usage of methods that encourage class participation are additional facilitators that can yield a richer learning experience. Employing a pedagogical as well as an expert focus in combination is found to be a valid approach for continuous teaching improvement in a university environment. These insights are based on findings and experiences gained from several semester of teaching an introductory course to operations management in a team setting but may be regarded as partially generalisable and applicable to other teaching requirements

Service supply chain management: research implications from the service-dominant logic

The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain competitiveness. While approaches originating from traditional supply chain management initially appeared promising, it is now evident that these approaches are often not applicable to service organisations, and that our understanding of what constitutes a service supply chain is limited and incomplete. This paper addresses these issues, by developing a framework that allows for a clearer distinction between goods dominated supply chains, and service dominated supply chains. By drawing on the service science literature, we then utilise the service-dominant logic to examine the underlying features of both types of supply chains, and present research artefacts that aid researchers and practitioners to better understand the underlying dynamics apparent in supply chain interactions. Drawing from these findings the paper culminates in a set of research implications

A typology of service supply chain strategies - pathways between agility and efficiency

Various service supply chain strategies may provide firms with competitive advantage, providing appropriate pathways between different configurations are identified. Using a case study and a theory building process, we illustrate a configuration and movement in a typology of service supply chains. We explain how the framework aids analysis of current and future positions and the strategic implications for service supply chains. A key principle of the framework is the distinction between novelty, or frequency, of mismatches between information-as-input and service requirements, and the analysability of the challenge, or the level of difficulty in identifying and acquiring appropriate input information