1 research outputs found
Intelligent doctor patient matching: how José Mello saude experiments towards data-driven and patient-centric decision making
While data-driven decision-making is generally accepted as a fundamental capability of a
competitive firm, many firms are facing difficulties in developing this capability. This case
demonstrates how a private healthcare organization, José de Mello Saúde, engages in
collaboration with a global university-led program for such capability building, in a pilot project
of intelligent doctor-patient matching. The case walks the reader through the entire data science
pipeline, from project scoping to data curation, modelling, prototype testing, until
implementation. It enables discussions on how to overcome managerial challenges and build the
needed capabilities to successfully integrate advanced analytics into the organization’s operations