The Influence of Persuasion, Training, and Experience on User Perceptions and Acceptance of IT Innovation

Information technology (IT) cannot produce any positive outcome unless it is adopted and used. Theories and empirical research suggest that IT adoption and usage are determined by user beliefs and attitudes toward IT. However, little is known about what factors affect the formation and change over time of user beliefs and attitudes. It is critical to understand such factors so that effective managerial interventions can be created and implemented to positively influence user acceptance and use of IT innovations. Based on theories of innovation diffusion, information technology adoption, and persuasion, this study investigates the effect of persuasion, training, and direct-use experience on the formation and change over time of user perceptions and adoption decisions of IT innovation. The results of a longitudinal experimental study show that persuasion significantly affects the formation of users’ initial perceptions, attitude toward, and intention to adopt IT. Training provided in the introduction stage of IT innovation helps the user form a more realistic expectation. As users’ direct-use experience with IT innovation increases over time, their perceptions and adoption intentions change substantially. The results suggest that persuasion, training, and direct-use experience are important variables that need to be considered in IT innovation and adoption research and practice

KNOWLEDGE OVERLAP, TASK INTERDEPENDENCE, AND TRUST IN IS DEVELOPMENT

Information systems development (ISD) is fundamentally a search process by which the team seeks to find an optimal system configuration that produces the highest performance. As information systems are embodiments of business-domain knowledge and technical knowledge, ISD requires both. The business unit is ultimately responsible for making business design choices whereas the IS unit is largely responsible for making technical design choices. Complexity in ISD arises when these design choices are interdependent. We argue that knowledge overlaps between business and IS play an important role in the ISD process. Using an NK fitness landscapes model of ISD, this research investigates how knowledge overlaps influence ISD performance (1) when the level of interdependencies among design choices varies, (2) for different distributions of within-unit and between-unit interdependencies, (3) when between-unit interdependencies are balanced or skewed, and (4) when inter-unit trust exists or doesn’t. We report the results of a simulation study and discuss their implications and insights

The AIS Grand Vision Project: What, Why, and How

The AIS Council developed a proposal for an AIS Grand Vision Project that aims to address the risks and side effects associated with ICT. As first steps, AIS leadership agreed to organize panels on this topic at AIS conferences and launch a special issue with JAIS. The Bright ICT Initiative aims to design an ICT-enabled “bright” future through globally-coordinated, funded research programs in partnership with academia, industry, government, and international organizations. The scope of the initiative encompasses the development of relevant technologies, business models, public policies, international agreements, standards, and metrics. Our panel aims to stimulate further discussion on it in order to raise awareness within our community, build community consensus about its plans and objectives, and propose effective approaches to realizing the Vision. All AIS members are invited and urged to play a role in the project, and this panel provides one opportunity to learn how to get involved

Development of a Measure to Assess the Complexity of Information Systems Development Projects

Information systems development (ISD) projects are becoming increasingly complex. ISD project complexity makes it difficult for project managers to deliver effective systems within time and budget constraints. As a result, the success of ISD projects is increasingly dependent on an organizationís ability to effectively assess and manage complexity. The purpose of this paper is to develop a measure for assessing ISD project complexity. A two-dimensional conceptual framework is proposed to define four distinct types of software project complexity: structural organizational complexity, structural IT complexity, dynamic organizational complexity, and dynamic IT complexity. Based on field interviews, focus group discussions, and a large-scale survey of ISD project managers, a measure of ISD project complexity with 17 indicators was developed. The results of an exploratory data analysis provide strong evidence that the final measure has satisfactory measurement properties. The contributions of this research to both theory development and practice are discussed

How do unintended consequences emerge from EHR implementation? An affordance perspective

Drawing upon an affordance‐actualisation perspective, we aim to advance our knowledge of the emergence of unintended consequences from the implementation of Electronic Health Record (EHR) systems. Prior research has not yet deeply understood how these unintended consequences unfold. We investigate how the (non‐)actualisation of affordances produces unintended consequences. Our exploratory case study of an EHR system implemented in Italy reveals four types of actions (flexing, bypassing, avoiding, and reorganising) through which different types of unintended consequences occur with the (non‐)actualisation of affordances. We explain and theorise how interactions among technology features and psychosocial and organisational constraints/enablers contribute to users' perception of affordances and technological constraints. This, in turn, influences different types of user actions, leading to unintended consequences. Our findings and insights contribute to the literature on unintended consequences and help organisations better manage implementing new systems.<br/

The Main and Interaction Effects of Process Rigor, Process Standardization, and Process Agility on System Performance in Distributed IS Development: An Ambidexterity Perspective

Information systems (IS) development is becoming increasingly more geographically dispersed. Although process rigor, process standardization, and process agility are generally believed to have a positive impact on software development, it has not been well understood how these process capabilities affect distributed IS development. More important, no prior research has investigated their interaction effects. Drawing upon prior literature on organizational ambidexterity, we hypothesize: positive main effects of process rigor, process standardization, and process agility; a positive interaction effect of process rigor and process agility; and a positive interaction effect of process standardization and process agility on system performance in distributed development. Our data analysis results support a positive main effect of the three process capabilities. We find a positive interaction effect of process rigor and process agility suggesting positive process ambidexterity of rigor and agility. Surprisingly, we find a negative interaction effect of process agility and process standardization suggesting negative process ambidexterity of agility and standardizatio

Ambidexterity and Global IS Project Success: A theoretical Model

Abstract Increasingly more IS projects are globally dispersed. As a result, the success of IS projects can be affected by various global boundaries such as geographical distance, time separation, organizational boundaries and cultural differences. At the same time, system requirements dynamism significantly undermines global IS project performance because it is difficult for global teams to effectively sense and respond to changing system requirements. Therefore, to deliver quality systems on time and within budget in today&apos;s dynamic, global environments, process, people, and technology employed by IS projects need to simultaneously exhibit ambidexterity-i.e., both rigor and agility. Drawing upon prior literature and interview data from field studies, this research develops a theoretical model that explains and predicts global IS project success based on ambidextrous project capabilities. Specifically, the model identifies IS project rigor and IS project agility as two key IS project capabilities that moderate the negative effects of global boundary complexity and system requirements dynamism on global IS project success

The Effect of Network Centrality of Medical Specialists on Their Performance: Evidence from an Italian Health Information Exchange Platform

Health information exchanges (HIEs) are multi-sided platforms that exhibit network properties, whose value for each user resides in the information that spills over from the other users. Most of the studies fail to recognize that much of the institution