Comparative Study of Pakistani and Chinese Banking Industry using SERVQUAL Model

This study aimed to explore, measure and compare the SERVQUAL model of service quality in Pakistani and Chinese context and to compare the degree of customer’s satisfaction and loyalty in Pakistan and China. This study used non-probabilistic sampling technique, particularly convenience, judgmental and quota sampling techniques were implemented. The total sample size for this study was 325 (n =325), 163 (n = 163) respondents were contacted in China and 162 (n = 162) respondents were contacted in Pakistan. The data were analyzed by using inferential statistics; mainly Independent samples t-test and descriptive techniques were applied. The results of this study revealed, that reliability and responsiveness dimensions of SERVQUAL model are very strong in Chinese banking industry as compared to Pakistani banking. Similarly, assurance dimension is significant in Pakistani context. Tangibility and empathy dimensions are proved to be common in both countries. Moreover, customer’s satisfaction and loyalty in China is very strong as compared to Pakistan. This study can be valuable for decision makers of banking industry of both countries, in order to develop strategies by incorporating this hidden yet very important inside of customer’s psychology. Keywords: SERVQUAL Model, Pakistan, China, Banking Industry, Customer’s Satisfaction and Loyalt

Exploratory Research on Organizations’ Behavior towards Training Programs: a Case of Pakistan

This study aimed at to investigate the organizations’ behavior towards training programs and to examine the impact of employees training on organization performance. This study used non-probabilistic sampling technique, particularly convenience, judgmental and quota sampling techniques were applied. The total sample size for this study was 246 (n=246) respondents. The data was analyzed by using inferential statistics; particularly the One Sample t-test and Simple Linear Regression techniques were implemented. The results of One Sample t-test revealed the negative attitude of banking industry of Pakistan about employees training programs. Specifically respondents believed that, banking industry of Pakistan is not conducting extensive training programs for their employees, very few employees normally go through formal training programs, there is no any formal performance appraisal mechanism to identify the training needs, the cutting age knowledge and skills are not imparted to employees periodically, training needs identified are not realistic, useful and not based on the business strategy of the organizations. Moreover, employees in the banking industry of Pakistan believe that their organizations show resistance to provide training and show the reluctance to invest in the employees training and skills development programs. Furthermore, this study concluded a strong positive impact of the employees training on organization performance. Keywords: Employees Training, Organization Performance, Organization Behavior, Organization’s resistanc

Principles and Principals: Does Self-Concept Compete or Complement Brand Experience When Shaping Consumer Brand Relationship, Brand Preference and Customer Satisfaction?

This study aims to investigate the direct and indirect effect of brand experience on consumer brand relationship, brand preference and customer satisfaction through self-concept. Non probability sampling technique was applied. The primary data were collected from 297 (n = 297) Pakistani customers. The proposed theoretical model was tested using structural equation modeling in PLS Smart. Results showed that brand experience has strongest direct effect on consumer brand relationship, followed by brand preference, and then customer satisfaction. The results of indirect effect revealed that the self-concept emerged as a stronger driver for brand experience and consumer brand relationship, then for brand preference and customer satisfaction. Additionally, the implications for academicians and practitioners are discussed. Keywords: Brand experience, consumer brand relationship, brand preference, customer satisfaction, self-concept

Tuberculosis: an experience at government chest disease hospital

Background: This retrospective study was carried out to find the incidence, clinical profiles and treatment outcome of pulmonary and extrapulmonary tuberculosis patients attending the only Chest Disease Hospital in Srinagar.Methods: A retrospective analysis of 613 patients having EPTB and PTB was undertaken from the chest disease hospital of Government Medical College Srinagar. Demographic characteristics, clinical features and treatment outcome were obtained from medical case records of all patients visiting the hospital for a period of two years from May 2016-May 2018.Results: The study comprised of 613 patients, out of which 365% were having pulmonary TB while 35% were having extrapulmonary TB. Majority of patients (44.5%) in TB group were in age group 10-30 while majority of patients (42%) in EPTB group were in age group 51-70. Males were seen more commonly affected. Majority (90%) of patients in EPTB group had pleural effusion. Majority of patients (71%) were smear positive by ZN staining in PTB group. Majority (90%) of PTB patients in smear negative group were BAL negative. In PTB group 8% were treatment failure while in EPTB group 2% were treatment failure. MDR was seen in 4.2% of total tuberculosis patient while XDR was seen in 0.32% of total patients. Out of treatment failure in PTB group MDR was seen in 64% followed by monoresistance to INH in 30% and XDR in 6%. In EPTB group MDR was seen in 100% of treatment failure. All patients with XDR died. Among the MDR patients majority are on treatment while 12% died, another 12% defaulter while 12% completed treatment.Conclusions: Among evaluated tuberculosis patients, maximum had PTB. Pleural tuberculosis was the most common presentation of EPTB. The study shows male preponderance in both groups. Treatment response was excellent with failure rate of 8% in PTB and 2% in EPTB. Most common cause of failure was MDR. XDR was seen in two patients and both of them died

Traffic Census and analysis (a case study)

Traffic Census is the baseline of Transportation Engineering. All management as well as engineering operations are done on the basis of this only. There is a considerable variations in flow, so for the purpose of designing averaging of these counts is done into single volume count. There are four main methods of Traffic Census namely Manual Method, Automatic Method, Combination of Manual and Automatic Method and Photographic Methods. All these have their pros and cons. These have different preferences with respect to Accuracy, ease of Documentation, Versatility and economics. Three main methods of Traffic Analysis IRC, U.K method and U.S.A practices have been discussed along with IOWA Department of Transport guidelines for measurement of Congestion. For better management of Traffic, duration of Survey as per IRC has to be increased as urban areas are moving from Developed to developing. Sanat Nagar/Rawalpora Intersection is the most important that is encountered in 17.8km stretch of NH1A Bypass which is expected to be the jugular Vein of the Greater Srinagar City. It can be considered as a place where whole of Kashmir meets. A case study of Traffic Census and Analysis of the said intersection is presente

THE EFFECT OF PERIODIZED RESISTANCE TRAINING ON SPRINTING SPEED, AGILITY AND POWER OF DOMESTIC FEMALE CRICKET PLAYERS

Introduction: It has been well documented that there is great difference between male and female according to body shape and other characteristics like ability to perform work, muscular power and strength. There is almost no study conducted on female cricket participants under the age of twenty. This study was designed to determine effects of periodized resistance training on sprinting speed, agility, power in domestic young female cricketers. Material & Methods: This was a parallel group randomized control trail that utilized purposive sampling to recruit 46 participants. Data was collected from Abdul-Qadeer cricket academy, Kinnaird College for women.46 young female cricketers completed the study, of which 23 were in experimental group and 23 were in control group. In experimental group, 8 week of resistance training program had been introduced in addition to their regular training sessions, while control group only followed their regular training sessions. To evaluate the speed, agility and power tests such as (run a three test, Illinois agility test, sergeant jump test and seated medicine ball throw) were performed before and after the experimental or control training. Results: Periodized resistance training significantly increase (p = 0.01) sprinting speed measured by run a three test. Post intervention mean±SD of Illinois agility test was 19.817±1.579 that shows significant effect of periodized resistance training on agility (p=0.001). Post intervention mean±SD of sergeant jump test was 7.782±2.448 which shows significant effect of periodized resistance training on power of lower limb (p=0.001). Post intervention mean±SD of seated medicine ball throw was 28.194±3.878 that shows that there is no significant effect of periodized resistance training on power of upper limb (p=0.89). Conclusion: This study concluded that sprinting speed, agility and power of lower limb is improved by periodized resistance training

EFFECTS OF HOLMICH PROTOCOL AND MYOFASCIAL RELEASE TECHNIQUE ON GROIN PAIN IN TENNIS PLAYERS

Introduction: Tennis with a normal 17.9 million players is one of the most renowned games with a colossal addition in young tennis players as of late. The prevalence of groin injury increases rapidly in tennis players due to demand of rapid change in direction. Material & Methods: Once ethical approval was taken from Institutional review Board (REC/Letter-00722), a Randomized Clinical Trial (RCT) was conducted on 22 players through nonprobability purposive sampling in Pakistan Tennis Federation, Islamabad. Players were randomly divided into two groups by sealed and envelop method. Group A received Holmich protocol while group B received myofascial release technique. Other than demographics, functional tests like hip range of motion, visual analogue scale, t-test, Edgren sidestep test and triple hop test were conducted to assess the techniques given to groups. Data was analysed using SPSS 21. Trial is registered in US clinical trial registry (NCT04642300). Results: The results of the study show that there was no significant difference between Myofascial release technique and holmich protocol in athletes with groin pain (P value˃0.05). Mean age of the tennis players was 23.14±4.5 in years. Pre and post comparison of both interventions shows significant effect in Range of motion, Pain, Agility and hop test. (P value˂0.01). Conclusion: From the results it can be seen that there was no significance between the two techniques. So in conclusion both techniques can be used to treat groin pain and get successful results