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13 research outputs found

Fatores Interferentes na Interpretação de Dosagens Laboratoriais no Diagnóstico de Hiper e Hipotireoidismo

Author: Ain KB
Alen M
Alexander WD
Allan WC
Amenomori M
Bartalena L
Becker DV
Benotti J
Berson SA
Bevenga S
Boscato LM
Brabant G
Bravermann LE
Brennan M
Brookstaff RC
Brown RS
Burger A
Campbell NR
Carvalho GA
Chetkowski RJ
Chin WW
Chopra I
Chopra IJ
Chopra IJ
Chopra IJ
Cooper DS
Dayan CM
De Nayer P
DeGroot LG
DeGroot LJ
deJong M
Demers LM
Després N
Dussault JH
Ekins R
Ekins RP
Ekins RP
Faglia G
Fernandez-Soto L
Fiad TM
Finn AF
Fish LH
Fliers E
Gamstedt A
Gisah Amaral Carvalho
Glinoer D
Glinoer D
Groonroos PE
Gross HA
Haddow JE
Hamblin PS
Hans Graf
Hawkins RC
Hay ID
Helfand M
Hershman JM
Hershman JM
Hudig F
Hufner M
Inada M
Jahreis G
Jaume JC
John R
Kailajarvi M
Kaptein EM
Keffer JH
Klee GG
Kleinman RE
Koh LK
Kohse KP
Kricka LJ
Ladenson PW
Lai LC
Larsen PR
Larsen PR
Lauberg P
Lee HY
Lemarchand-Beraud T
Leung AS
Levinson SS
Liel Y
Lim C-F
Loucks AB
Martino E
Martino E
Matsuda M
McBride JH
Mendel CM
Miura Y
Miyai K
Molholm Hansen J
Moreira RM
Morley JE
Munro SL
Nademanee K
Nauman JA
Nelson JC
Nelson JC
Nelson JC
Nicoloff JT
Norden AGW
Osathanondh R
Pearce CJ
Petersen CE
Piketty ML
Poehlman ET
Ramey JN
Re RN
Refetoff S
Refetoff S
Reichlin S
Rootwelt K
Rose SR
Ross DS
Ross DS
Rothwell PM
Roti E
Rutlin E
Sakata S
Sakata S
Samuels MH
Samuels MH
Sapin R
Sapin R
Schwartz HL
Spaulding SW
Spencer C
Spencer CA
Spencer CA
Spencer CA
Spencer CA
Spencer CA
Stockigt JR
Stockigt JR
Stockigt JR
Stockigt JR.
Stone E
Surks MI
Surks MI
Symons RG
Toft AD
Topliss DJ
Uy HL
van den Berghe D
Vyas SK
Wang PW
Wang R
Wartofsky L
Wartofsky L
Wartofsky L
Watts NB
Williams JS
Witherspoon LR
Wu SY
Zuchelli GC
Zweig MH
Publication venue: 'FapUNIFESP (SciELO)'
Publication date
Field of study

Debate: Delivering public services: Are we asking the right questions?

Author: Broadbent J.
Groonroos C.
Osborne S.
Scott W.
Stephen P. Osborne
Vickers J.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

Managing Quality Improvement in Financial Services: A Framework and Case Study

Author: Akao Y.
B. G. Dale
Brown S. W.
Dale B. G.
Feigenbaum A. V.
Groonroos C.
Lewis B. R.
Owen M.
Payne B. J.
Pirrie D.
Porter M.
R. J. Boaden
Rosander A. C.
Russell S.
Zeithaml V. A..
Publication venue: 'Informa UK Limited'
Publication date
Field of study

Serological grouping of meningococci and encapsulated Haemophilus influenzae strains by latex agglutination

Author: Craven D. E.
Eldrige J.
Groonroos J. A.
Kamme C.
Kuzemenska P.
Leinonen M.
Leinonen M.
Mortimer E. A.
Olcen P.
Petrie G. F.
Schneerson R.
Sivonen A.
Suksanong M.
Zimmerman S. E.
Publication venue: 'American Society for Microbiology'
Publication date
Field of study

Toward Service Systems Engineering

Author: Akao Y.
Arkes H. R.
Astley W. G.
Barber B. M.
Bowen D. E.
Chase R. B.
Czepiel J. A.
Dale A.
Deming W. E.
Denison D. R.
Dovich R. A.
Fischhoff B.
Groonroos C.
Groonroos C.
Grove S. J.
Gummesson E.
Gupta M. M.
Hegner F.
Kececioglu D.
Kececioglu D.
Kingman-Brundage J.
Klaus P. G.
Kleinmuntz B.
Maister D. H.
Ohfuji T.
Olshavsky R. W.
Pyzdek T.
Pyzdek T.
Pyzdek T.
Shostack G. L.
Shostack G. L.
Shostack G. L.
Shostack G. L.
Stiles W. B.
Tansik D. A.
Tansik D. A.
Wirtz J.
Wymore W.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

Generation Y as Hospitality Employees: Framing a Research Agenda

Author: Anna Hood
Batey H
Berry L
Cairncross G
David Solnet
Deery M
Eisner S.P
Enz C.A
Finegold D
Fleming K
Gee C
Goman C.K
Groonroos C
Industry Commission
Knight J
Kupperschmidt B.R
Maslow A.H
Maxwell G
Metcalfe M
Millwood A
Morton L.P
Paul P
Riley M
Saba J
Sachdev S
Streeter B
Sutton Bell N
Westerman J.W
Wood R.C
World Tourism Organization
Xiao Q
Publication venue: 'Cambridge University Press (CUP)'
Publication date
Field of study

Effects of Service Quality on Intention to Reuse -Focusing on Integrated Elderly Care Service-

Author: Anderson R. E.
Anderson R. E.
Bitner M. J.
Bitner M. J.
Bowen D, E.
Brady M. K.
Cronin J. J.
Cronin J. J.
Crosby L. A.
Doney P. M
Fornell C.
Ganesan S.
Groonroos C.
Moorman C.
Morgan R. M.
Oliver R. L.
Oliver R. L.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Schurr P. H.
Scourfield P.
Shankar V.
Westbook R. A
Woodside A. G.
김동진
김세범
김은정
박정은
오상현
이수형
조원섭
Publication venue: 'The Korea Association for Local Government and Administration Studies'
Publication date
Field of study

A Model for Teaching Service Management in Hospitality

Author: Albrecht K.
Albrecht K.
Albrecht K.
Barrows C.W.
Buttle F.
Clayton W. Barrows
Deal T.E.
Groonroos C
Hart C.W.L.
Hart C.W.L.
Iverson K.
J.S. Perry Hobson
Knutson B.
Lewis R.C.
Lovelock C.H.
Marshall L.H.
Martin W.B.
Mill R.C.
Mill R.C.
Murdick R.G.
Peters T.
Robbins S.P.
Sharp I.
Sharp I.
Smith D.I.
Teare R.
The Economist
Willman P.
Wind J.
Publication venue: 'Emerald'
Publication date
Field of study

A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions

O perfil dos usuários de caixa-automáticos em agências bancárias na cidade de Curitiba

Author: ALBERTIN A. L
BAGOZZI R
CHORAFAS D. N
CHURCHILL Jr G. A
CONOVER W. J
COSTA FILHO B. A. da
DUBOIS B
FAUST W. H
GIANESI I. G. N
GOMES F. P
GONÇALVES J. E. L
GROONROOS C
KAYNAK E
KOTLER P
MARCHETTI R
MARKIN R. J
MATTAR F. N
McCOY J. B
MORINEAU A
Péricles José Pires
Renato Zancan Marchetti
SAPORTA G
SAPP R. W
SIEGEL S
STEINER T. D
STEVENSON W. J
TUKEY J. W
WEINSTEIN A
WELLER S. C
ZEITHAML V. A
Publication venue: 'FapUNIFESP (SciELO)'
Publication date
Field of study

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