Structure, complexity and cooperation in parallel external chat interactions

This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particular focus on the content of the parallel time spans of the chat interactions. The analysis was inspired by applied conversation analysis (CA). The empirical material has been placed at my disposal by Kristelig Fagbevægelse (Krifa), which is Denmark’s third-largest trade union. The article’s overall focus is on “turn-taking organisation as the fundamental and generic aspect of interaction organisation” (Drew & Heritage, 1992, p. 25), including the use of turn-taking rules, adjacency pairs, and the importance of pauses. Even though the employee and the union members do not know one another and cannot see, hear, or touch one another, it is possible to detect an informal, pleasant tone in their interactions. This challenges the basically asymmetrical relationship between employee and customer, and one can sense a further level of asymmetry. In terms of medium, chat interactions exist via various references to other media, including telephone calls and e-mails

Medierede erindringer på tværs af generationer. Fokus på metode

This article is about one of many methods of collecting, analyzing and disseminating statements and descriptions of media memories across generations. The starting point is an experimental data collection consisting of long-term digital inbox conversations with two family chains: one comprising son, father, and paternal grandfather, and one comprising daughter, mother, and maternal grandmother. The youngest family members represent a ‘here-and-now’ presentism culture, while the middle and eldest family members represent a more classic ‘what has taken place’ culture. The study focuses on the importance of experimental data collection and documents that digital media today play a central role in research into memories

Sådan fortæller man, at man får et barn:Diskursive online konstruktioner

HOW TO TELL THAT YOU ARE PREGNANT | The focus of this article is mediated exposure of life before life based on fetal images, including textual updates uploaded to individual Facebook profiles. The article analyses how pictures of embryos have become part of daily digital self presentation and the narrative about expecting a child. We follow a pregnant’s Facebook profile from the moment she uploads the first fetal image around the twelfth week, till the moment she updates with the news about the delivery documented by a picture of her newborn baby. The mediated exposure also involves the coming father, as the pregnant woman tags the pictures with his name to underline the family ties. Many relations (mostly women) contribute with comments that can be categorised into three groups: serious, humoristic-ironic and analysing questioning. The Facebook update can be seen as a side stage or middle region (Meyrowitz) position, a constantly more muddy space between public and private self presentation. This new praxis confirms Jean Baudrillard’s thoughts about the subject’s exaggerated presentation of self. The online audience is more comprehensive and less controllable than offline. The pregnant exposes her pregnancy, motherhood and her product (the foetus)through updates, pictures and tagging. The Facebook update is a new way to interpellate family relations and to celebrate the coming new member with the comprehensive network in three levels

Structure, complexity and cooperation in parallel external chat interactions

This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particular focus on the content of the parallel time spans of the chat interactions. The analysis was inspired by applied conversation analysis (CA). The empirical material has been placed at my disposal by Kristelig Fagbevægelse (Krifa), which is Denmark’s third-largest trade union. The article’s overall focus is on “turn-taking organisation as the fundamental and generic aspect of interaction organisation” (Drew &amp; Heritage, 1992, p. 25), including the use of turn-taking rules, adjacency pairs, and the importance of pauses. Even though the employee and the union members do not know one another and cannot see, hear, or touch one another, it is possible to detect an informal, pleasant tone in their interactions. This challenges the basically asymmetrical relationship between employee and customer, and one can sense a further level of asymmetry. In terms of medium, chat interactions exist via various references to other media, including telephone calls and e-mails.</p

E-tiviteter som eksamensform

Med udgangspunkt i faget "Digital kommunikation på arbejde" præsenterer og diskuterer denne artikel en række anvendte digitale eksamensformer (e-tiviteter). E-tiviteterne er udarbejdet på baggrund af Gilly Salmons 5-fase-model og e-tivitetskoncept. Den anvendte e-læringsplatform er Blackboard, som de studerende og underviseren kender i forvejen. I artiklen præsenteres fagets e-tiviteter og undervisningsforløbet med e-tiviteter som eksamensform diskuteres. En række fordele og ulemper ved at veksle mellem offline- og online-aktiviteter (blended learning) bliver behandlet. Det konkluderes, at de studerendes engagement og motivation kan øges ved at koble e-tiviteter sammen med eksamensformen "80% tilstedeværelse og aktiv deltagelse". Desuden fremhæves det, at aktivitetsniveauet mellem lektionerne og forberedelsesomfaget øges, ligesom de studerende motiveres til higher order thinking ved fx at tage ansvar for egen læring, udføre analyse og indgå i processen med kritisk refleksion. Endelig muliggør online-forløbet, at hele processen dokumenteres i faget til gavn for både underviser og studerende

Structure, complexity and cooperation in parallel external chat interactions

This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particular focus on the content of the parallel time spans of the chat interactions. The analysis was inspired by applied conversation analysis (CA). The empirical material has been placed at my disposal by Kristelig Fagbevægelse (Krifa), which is Denmark’s third-largest trade union. The article’s overall focus is on “turn-taking organisation as the fundamental and generic aspect of interaction organisation” (Drew & Heritage, 1992, p. 25), including the use of turn-taking rules, adjacency pairs, and the importance of pauses. Even though the employee and the union members do not know one another and cannot see, hear, or touch one another, it is possible to detect an informal, pleasant tone in their interactions. This challenges the basically asymmetrical relationship between employee and customer, and one can sense a further level of asymmetry. In terms of medium, chat interactions exist via various references to other media, including telephone calls and e-mails