An empirical investigation of total quality management in Libya: a proposed guideline of implementation

Rapid socio-economic and technological changes have urged the implementation of new approaches to procure construction projects. Total Quality Management (TQM) is one of the approaches that contribute towards ensuring that projects are being delivered to the stakeholder requirements. This study identifies critical success factors (CSFs) that affect the implementation of TQM in the Libyan Construction Industry (LCI) and develops guidelines which help companies implement and maintain quality management systems. To achieve these aims, the research employed both quantitative and qualitative methods. Based on a thorough review of literature, a questionnaire was developed and distributed to 200 managers. Data from 130 completed questionnaires were then analysed using Principal Component Analysis (PCA), which reveals the internal structure of the data in a way that explains the dimensions of TQM implementation in LCI. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture. Supported by relevant literature and interviews with a number of managers, they provide the basis for developing the guideline for successful implementation of TQM in Libyan construction companies

Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting

The research aims to empirically validate a multi-dimensional measure of total quality management(TQM) benchmarking within a humanitarian setting. This study is the first to investigate the dimensionality the TQM benchmarks as used by international non-governmental organisations (INGOs). The proposed four-dimensional construct for measuring quality lends itself to lean and practical TQM framework for INGOs, allowing them a greater awareness and an appetite for aligning their operations with TQM principles. Utilizing survey data collected from participants working for United Nations agencies in the Middle East, the methodology consisted of a set of literature-backed quantitative procedures to test the validity of the previously suggested theoretical TQM-measurement model. An alternate model emerged and revealed that the TQM-benchmarking measurement model is a four-factor variate. The implications of the proposed model for implementing lean management practices by INGOs are discussed. (6) (PDF) Validating a New TQM-Benchmarking Measurement Model in an International Humanitarian Setting. Available from: https://www.researchgate.net/publication/332977319_Validating_a_New_TQM-Benchmarking_Measurement_Model_in_an_International_Humanitarian_Setting [accessed May 10 2019]