Coopetition of software firms in Open source software ecosystems

Software firms participate in an ecosystem as a part of their innovation strategy to extend value creation beyond the firms boundary. Participation in an open and independent environment also implies the competition among firms with similar business models and targeted markets. Hence, firms need to consider potential opportunities and challenges upfront. This study explores how software firms interact with others in OSS ecosystems from a coopetition perspective. We performed a quantitative and qualitative analysis of three OSS projects. Finding shows that software firms emphasize the co-creation of common value and partly react to the potential competitiveness on OSS ecosystems. Six themes about coopetition were identified, including spanning gatekeepers, securing communication, open-core sourcing and filtering shared code. Our work contributes to software engineering research with a rich description of coopetition in OSS ecosystems. Moreover, we also come up with several implications for software firms in pursing a harmony participation in OSS ecosystems.Comment: This is the author's version of the work. Copyright owner's version can be accessed at https://link.springer.com/chapter/10.1007/978-3-319-69191-6_10, Coopetition of software firms in Open source software ecosystems, 8th ICSOB 2017, Essen, Germany (2017

A Review of Critical Factors for Communicating With Customers on Social Networking Sites

This paper undertakes a systematic review to gain insight into existing studies on the application of Social Network Sites (SNS). Our systematic review of studies from 1995 to 2012 examines the background and trend of research in the area and provides critical factors that organizations should consider for effectively use social networking sites to communicate with their customers. We note a huge growth in the number of academic papers on the topic since 1998. Seventeen factors were identified as a result of review, which shaped two main themes: (i) A customercentric organizational culture, and (ii) SNS Know-How. The findings show that for a successful and effective use of SNSs, and in particular Facebook, a combination of good understanding of SNSs tools and capabilities as well as a constant and transparent relationship with customers are essential. The findings show that for a successful and effective use of SNSs, and in particular Facebook, a combination of good understanding of SNSs tools and capabilities as well as a constant and transparent relationship with customers are essential

Using crowdsourcing tools for implementing open strategy: A case study in education

Following critiques on the conventional methods of strategic planning, and the stream of research on the effect of more participation on the success of strategy process, the new concept of open strategy has been introduced to the literature. Based on the notion of open innovation, this new concept covers two principles of inclusiveness and transparency. The current study introduces an in-progress case study of using the crowdsourcing model to implement the open strategy concept in an Australian university. We use the principles of Design Science Research Methodology (DSRM) for open strategic planning by using the crowdsourcing model and evaluate the method by comparing the quality of resultant plan in delivering its objective. This study explains our approach and a conceptual design for the proposed method as well as our plan for conducting future phases of the research. The introduced process can be used in similar practices of open strategic planning

Strategic information system planning in healthcare organizations

Copyright © 2015, IGI Global. The healthcare industry is a critical and growing part of economies worldwide. To provide better quality of care, and value for money, billions of dollars are being spent on bettering information systems in healthcare organizations. Strategic Information System Planning (SISP) is instrumental in making informed decisions to achieve the health organizations' goals and objectives. This paper undertakes a systematic review to gain insight into existing studies on SISP in healthcare organizations. Our systematic review of papers on SISP from 1985 to 2011 examines the background and trend of research into SISP in the healthcare industry, classification of topics in SISP, as well as sets of tools and guidelines to aid practitioners and the research community alike

Delivering better outcomes through customer-led project management: the case of the major project BT 21st Century Network in the UK

Traditional approaches of major project management take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower engagement of the customer in the anticipation of potential issues involving a major project. Thus, this research investigates the implications of the customer, as opposed to a selected external supplier, assuming the role of systems/prime integrator, as a Problem Structuring Method (PSM) to better deal with the soft side and uncertainties of the project. A case study approach is conducted on the major project BT 21st Century Network (BT21CN) to demonstrate that customer-led systems integration projects may provide more balance in the relationship and distribution of risks between supplier and customer, having a positive impact on project performance, accelerating the development of BT’s organisational capabilities, and producing better project outcomes in the long term

A Systematic Review on Information Technology Personnel’s Turnover

This paper employs a systematic review approach to yield an insight into existing studies on the turnover of Information Systems (IS) / Information Technology (IT) personnel. Our systematic review of 72 studies from 1980 to 2009 makes implications about the background and trend of research on IS/IT turnover as well as the theories used in the literature. Based on the results of our review, we propose that the topic of IS/IT turnover has been paid a great deal of attention in recent years. After 1998 especially, there has been significant growth in the number of academic papers on the topic. Business, IS and Management discipline areas respectively have published the highest number of papers in the area. Additionally, Maslow's Hierarchy of Needs and Dual Factor Theory are two most frequently used theories in IS/IT turnover literature.Griffith Sciences, School of Information and Communication TechnologyFull Tex