Expert perspectives on the future of the organic food market: results of a Pan-European Delphi study

A Delphi Inquiry was carried out to assess the prospect and conditions affecting the overall growth in the European Market for organic products in the coming decade, and to provide support for research. Countries were classified as established, growing and emerging, according to the state of development of their organic market. The survey confirmed the importance of factors influencing the development of the organic food market: the supply base, the role of supermarkets as sales channels and of government support. Organic Producer Initiatives were seen as important in securing a fair deal for organic producers but managerial capacity and professionalism are key challenges for such organizations

Maximising women's potential in the UK's retail sector

Purpose – A defining characteristic of the UK retail sector is the high number of women it employs but there remains an enduring under-representation of women in its management positions. The majority of women in the industry work part-time and this paper explores the factors that impact upon the career progression. Approach – One thousand questionnaires were completed by store staff in three leading retailers supported by interviews with store staff and SME retailers in the UK’s East Midlands region. Findings – The study revealed continuing barriers to career progression for women working part-time in retailing. Despite family friendly employment policies becoming an increasingly important feature of modern work organisations, career progression was informed by a traditional concept of a career based on full-time working. Research Limitations - the study was limited to one sector, there is a need for further studies into women’s career progression in other sectors reliant on female employment. Practical implications - the findings have implications for promotion policies, training and development provision and line management practices if retailers are to maximise the potential of the women they employ. Originality/Value – The findings, based on both quantitative and qualitative data, suggest that retailing is an industry where a significant number of women are working below their potential despite organisational policies supportive of diversity and equality of opportunity

Arabic social and cultural influences on aberrant consumer behaviour: an exploratory study of Libyan marketers

This paper examines the effect of Arabic social and cultural factors on adopting aberrant consumer behaviour (ACB) in Libya. The data was collected by conducting personal interviews with 26 marketers in Libya. The findings indicate that the Arabic social and cultural environment enforces some limitations on ACB control and prevention practices. These limitations have provided an opportunity for some Libyan consumers to engage in ACB. However, this paper goes on to explore some unique alternative ACB controlling and preventative practices used by Libyan marketers which are considered socially acceptable

An exploratory investigation of aberrant consumer behaviour in Libya: a sociocultural approach

Studies concerning aberrant consumer behaviour (ACB) are dominated by research conducted in the West. By examining the impact social and cultural factors have on the management and understanding of ACB in Libya, a Muslim country, this paper extends knowledge by exploring this issue in a different setting. Materials were collected by conducting in-depth interviews with 26 sellers in Libya and ACB was explored in three different contexts: grocery stores, computer stores and hotels. The study finds that the sellers use alternative marketplace behaviours to manage ACB to that described in the literature, namely informal, community based approaches which reflect accepted societal and cultural norms. Furthermore, the study finds that not all activities reported to be ACB in the literature are perceived to be misbehaviour by the Libyan sellers

Understanding the key drivers of and technology related issues associated with going multi-channel

A multi-channel retail strategy is viewed by many academics and practitioners to be the success model for most retailers. Yet, while there are many drivers of, and advantages related to, using multiple channels to sell products and services to customers likewise there are numerous technology-related issues. Despite this, the multi-channel retailing literature provides little empirical insight into these technology-related constraints. Moreover, there is a lack of multi-channel retailing research which explores the impetuses behind retailers adding new channels to go multi-channel, especially in the context of the UK retail sector. To contribute to gaps in the literature this study utilises a case study research strategy to examine the key motivations behind, and technology-related issues associated with, multi-channel retail strategic implementation, in the setting of the UK retail sector. Three UK based retailers (Boots, Screwfix and Bettys) are used which have different approaches to, and are at different stages of, adopting a multi-channel retail strategy. In addition, they have different backgrounds such as size, product range, sector and type. Consequently, the use of these three different retailers enables exploration of the drivers behind, and technological problems associated with, implementing a multi-channel retail strategy in the context of store and Internet/catalogue retailers. Case analysis reveals novel themes which are not identified, or not clearly recognised, in the literature. These include that key drivers behind retailers going multi-channel are to increase sales, and, meet the needs of the multi-channel shopper. Indeed, customers want to shop via multiple channels and therefore, these retailers have no choice but to go multi-channel if they are to meet customer needs. However, while at a strategic level these motivations were similar across the case study retailers, they also differed. For example, Screwfix added a store channel to enable customers to purchase products and receive them instantly. In contrast, Boots added an Internet channel to drive footfall in-store and increase store sales. Boots were also adding an Internet channel since it provided them with a marketing channel, which, going forward, was likely to replace other communications channels. The findings from this study also reveal that retailers encounter major technology-related issues when adding new, and using multiple, channels. These problems stem from the need to re-design existing logistics and IT infrastructure to offer a seamless, integrated offer to the customer. For instance, to leverage the brand and marketing mix consistently across all channels, and, to implement ‘click and collect’ (i.e. where customers purchase a product in one channel and collect it in another). Also, due to the need to use innovative marketing techniques, in particular, social media. Importantly, this study highlights that these technology-related multi-channel retailing constraints often have a ‘softer’ side. Technology-related problems are frequently intertwined with cultural, engagement and financial/staff resource related issues. This suggests a need for retailers to find entwined solutions to both technology and non- technology related issues to effectively implement a multi-channel retail strategy

Does software piracy always represent consumer misbehaviour?

This study aims to explore whether or not software piracy is perceived as consumer misbehaviour in Libya. Both qualitative and quantitative methods have been used; data were collected by interviewing 10 marketers and through a questionnaire surveying 219 Libyan consumers. The study found that almost all of the software in the Libyan market is copied in ways that would be considered illegal in Western societies but the marketers interviewed did not consider this as misbehaviour. Instead, some of them were actively encouraging consumers to adopt this pattern of behaviour. Also, nearly half (49.4%) of the sample had positive attitudes toward software piracy and 43% had an intention to conduct this behaviour. Furthermore, only 34% of consumers thought that software piracy is illegal, despite laws existing that protect intellectual property rights

Female career progression in retailing

Abstract: Purpose – The aim of this paper is to highlight the factors that limit and support female career progression in the retail industry. Design/methodology/approach – The research used a combination of quantitative and qualitative research methods. Data were collected from employees and managers working in 31 stores belonging to national stores operating in the East Midlands as well as ten SME independent retailers based in the region. Findings – The women in this study can be categorised into those women who are not interested in pursuing a career in retail, those that seek promotion but have difficulties balancing the demands of their work and domestic circumstances and those who have actively pursued a career in the industry. Despite these categorisations, the study suggests that the career progression of all female staff is helped and hindered by a number of interrelating factors, such as whether they have a role model, are loyal to the store they work in or have children. Practical implications – It is proposed that career initiatives in retailing need to be more adaptable so that they take account of the different development needs of these three types of women. Originality/value – This is a large-scale study that uses a mixed method approach and considers the opinions of store staff working in a range of roles