253 research outputs found

    “Why Didn’t You Just Ask?” Underestimating the Discomfort of Help-Seeking

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    Across four studies we demonstrate that people in a position to provide help tend to underestimate the role that embarrassment plays in decisions about whether or not to ask for help. As a result, potential helpers may overestimate the likelihood that people will ask for help (Studies 1 and 2). Further, helpers may be less inclined to allocate resources to underutilized support programs than help-seekers because they are less likely to attribute low levels of use to help-seekers’ concerns with embarrassment (Study 3). Finally, helpers may misjudge the most effective means of encouraging help-seeking behavior - emphasizing the practical benefits of asking for help, rather than attempting to assuage help-seekers’ feelings of discomfort (Study 4)

    From a Mirage to an Oasis: Narcissism, Perceived Creativity, and Creative Performance

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    We examine the link between narcissism and creativity at the individual, relational, and group levels of analysis. We find that narcissists are not necessarily more creative than others but they think they are, and they are adept at convincing others to agree with them. In the first study, narcissism was positively associated with self-rated creativity, despite the fact that blind coders saw no difference between the creative products offered by those low and high on narcissism. In a second study, more narcissistic individuals asked to pitch creative ideas to a target person were judged by the targets as being more creative than were less narcissistic individuals, in part because narcissists were more enthusiastic. Finally, in a study of group creativity, we find evidence of a curvilinear effect: having more narcissists is better for generating creative outcomes (but having too many provides diminishing returns)

    Underestimating One\u27s Influence in Help-Seeking

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    [Excerpt] Robert Cialdini\u27s book, Influence (Cialdini, 1984), has counseled countless readers on the art and science of persuasion. Some have read the book looking for tips on how to become more persuasive, while others have flipped the pages searching for clues on how to protect themselves from persuasive attempts. Whatever they are hoping to find, readers come away with a similar emotional response. Almost without exception, their common reaction is a feeling of surprise. Scan the reviews of Influence available online and you will be told in clear detail about a strong sense of shock, awe, and amazement, all centered around how gullible people seem, how transparent effective persuasion tools are, and how willing we all may be to say yes to a clever phrasing of a direct request. The effects described in Influence are indeed surprising, but, at the same time, they are also empowering to the casual reader. They verify that tools of persuasion are not possessed exclusively by individuals with unique skills and rare talents; instead, they are simple and subtle approaches to presenting a decision so that others will feel compelled to comply. These tools can be understood, customized, and implemented by anyone—not just used car dealers, door-to-door salesmen, and brand advertisers. In short, what is particularly surprising about Cialdini\u27s book is not his compelling description of how people can be easily influenced, but how easy it may be for each of us to become influential ourselves. If we appreciate the pressure that others face when deciding whether to agree with our requests for help, we may be in a much better position to get help. This insight has inspired our own research on the topic of help-seeking and compliance. Specifically, we have examined the extent to which people are aware of the most basic weapon of influence—making a direct request for help. Given that we regularly ask people for help or are subject to help requests ourselves, we should be fairly accurate in estimating the likelihood that others will say yes to a direct request. However, our research tells a different story—one that suggests people are woefully inaccurate when it comes to predicting others\u27 helpfulness. Rather than give people the benefit of the doubt, most of us wrongly assume that others will say no in response to our requests (e.g., to buy a box of cookies or to write a letter of recommendation). In the sections that follow, we describe this systematic bias, highlight its potential utility, and address some of its adverse consequences

    If You Need Help, Just Ask: Underestimating Compliance With Direct Requests for Help

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    A series of studies tested whether people underestimate the likelihood that others will comply with their direct requests for help. In the first 3 studies, people underestimated by as much as 50% the likelihood that others would agree to a direct request for help, across a range of requests occurring in both experimental and natural field settings. Studies 4 and 5 demonstrated that experimentally manipulating a person’s perspective (as help seeker or potential helper) could elicit this underestimation effect. Finally, in Study 6, the authors explored the source of the bias, finding that help seekers were less willing than potential helpers were to appreciate the social costs of refusing a direct request for help (the costs of saying “no”), attending instead to the instrumental costs of helping (the costs of saying “yes”)

    Underestimating Our Influence over Others at Work

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    Employees at all organizational levels have influence over their subordinates, their colleagues, and even their bosses. But are they aware of this influence? We present evidence suggesting that employees are constrained by cognitive biases that lead them to underestimate their influence over others in the workplace. As a result of this underestimation of influence, employees may be reluctant to spearhead organizational change, discount their own role in subordinates’ performance failures, and fail to speak up in the face of wrongdoing. In addition to reviewing evidence for this bias, we propose five moderators that, when present, may reverse or attenuate the underestimation effect (namely, comparative judgments, the objectification or dehumanization of an influence target, the actual degree of influence any one influencer has, the means of influence, and culture). Finally, we offer some practical solutions to help employees more fully recognize their influence over other members of the organization

    The Gifts We Keep on Giving: Documenting and Destigmatizing the Regifting Taboo

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    Five studies investigate whether the practice of "regifting"-a social taboo-is as offensive to givers as regifters assume. Participants who imagined regifting thought that the original givers would be more offended than givers reported feeling, to such an extent that receivers viewed regifting as similar in offensiveness to throwing gifts away (whereas givers clearly preferred the former). This asymmetry in emotional reactions to regifting was driven by an asymmetry in beliefs about entitlement. Givers believed that the act of gift giving passed "title" to the gift on to receivers-such that receivers were free to decide what to do with the gift; in contrast, receivers believed that givers retained some "say" in how their gifts were used. Finally, an intervention designed to destigmatize regifting by introducing a different normative standard (i.e., National Regifting Day) corrected the asymmetry in beliefs about entitlement and increased regifting

    Once Bitten, Twice Shy: The Effect of a Past Refusal on Expectations of Future Compliance

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    Four studies examined help-seekers’ beliefs about how past refusals affect future compliance. In Study 1, help-seekers were more likely than potential helpers to believe that a previous refusal would lead a potential helper to deny a subsequent request of similar size. Study 2 replicated this effect and found that help-seekers underestimated the actual compliance rate of potential helpers who had previously refused to help. Studies 3 and 4 explain this asymmetry. Whereas potential helpers’ willingness to comply with a subsequent request stems from the discomfort of rejecting others not once, but twice, help-seekers rely on dispositional attributions of helpfulness to estimate the likelihood of hearing “yes” from someone who has previously told them no
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