Performance Improvement of Hospital Through Cross Functional Teamworks Practices Optimalization

Cross Functional Teamworks (CFTs) was considered increasing the efficiency in health care business. Less implementation of CFTs decreased the Muhammadiyah Surabaya Hospital performance. The study aimed to analyze High Performace Work Practices (HPWP) as performance improvement of Muhammadiyah Surabaya Hospital. This was observational cross sectional research. There 29 members in 12 Cross Functional Team who met the inclusion criteria. Data was taken by questionnaires and interviews. The research showed that CFTs had several weaknesses, i.e. uncomplate document of CFTs task, function and job description. All respondents showed good CFTs even the cross functional boundary was not clear. HPWP which measured by six criterias (selection, reward, performance measurement, conflict resolution, cross functional meetings, cross functional boundary spanner) were mostly not good. The implementation of High Performance Work Practices by CFTs only good in 4 teams (Accreditation Team, Patient Safety Team, Education and Training Team, Folmularium Team). Muhammadiyah Surabaya Hospital management needs to reorganize the CFTs, increase the frequency of informal meeting and complement the teams role document.Keyword: Cross Functional Teamworks, High Performance Work Practices, Hospital Performanc