OUTSOURCING AND TRUST TOWARDS USERS' SATISFACTION THROUGH THE COMPANY'S PERFORMANCES IN PUTRA MENTARI INCORPORATION

This research was conducted on how the company's performance affected the company's satisfaction. The purpose of this study is to determine whether outsourcing and trust affect user company satisfaction through company performance as a mediation, whether it has a significant effect or not. The method used for this research was descriptive quantitative. The data were collected by spreading close questionnaires to Gracia Optima Incorporation Inc. and Bintang Prima Kemasindo Inc. as the clients of Putra Mentari Inc., an outsourcing company. In this study, PT Gracia Optima Masterpro and PT Bintang Prima Kemasindo are the populations, and samples were taken from 33 samples from both companies. This study used a saturated sampling technique using all the leaders and staff in both companies. The result showed that trust and good outsourcing given by Putra Mentari Inc. were the keys to getting the clients' satisfaction. It is hoped that the next research can break down the outsourcing variables and package them in more detail and specifically related to the work contract. Trust is one of the most influencing factors that outsourcing companies must maintain to keep the cooperation running for such a long period. It is also supported by good performance. This research could also function as a new insight into future research about the theories, trust, satisfaction, and performance in outsourcing practices

Pengaruh Outsourcing dan Kepercayaan Terhadap Kepuasan Pengguna Melalui Kinerja OutsourcingPengaruh Outsourcing dan Kepercayaan Terhadap Kepuasan Pengguna Melalui Kinerja Outsourcing

Eldining Wahyu Finarsih: Pascasarjana Fakultas Ekonomi dan Bisnis Universitas Brawijaya, 30 Juni 2021. Undang-Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan mengatur adanya perusahaan penyedia tenaga kerja outsourcing, yang berbentuk badan hukum, dan bertanggung jawab atas hak-hak tenaga kerja. Kebutuhan tenaga kerja untuk menjalankan produksi disuplai oleh perusahaan outsourcing. Saat ini banyak bermunculan perusahaan outsourcing konvensional dengan sistem kerjasama kontrak yang menyediakan tenaga kerja dibidang administrasi, driver, security, dan karyawan bagian produksi. Penelitian ini meneliti bagaimana kinerja outsourcing memengaruhi kepuasan perusahaan pengguna dengan metode kuantitatif deskriptif. Data diperoleh melalui kuesioner tertutup untuk PT Gracia Optima Masterpo dan PT. Bintang Prima Kemasindo sebagai pengguna jasa perusahaan outsourcing PT. Putra Mentari. Penemuan dalam penelitian ini menunjukkan kepercayaan ditambah dengan kinerja outsourcing yang baik adalah hal yang membuat PT. Putra Mentari dapat mencapai kepuasan perusahaan pengguna