Business Process Oriented Knowledge Management System Design (Case Study Development Center of Metrological Human Resources, Ministry of Trade Republic of Indonesia)

. The aim of this study is to design a business process oriented Knowledge Management System (KMS) in government training institutions using knowledge modeling methods and knowledge infrastructure process design of Strohmaier. Lecturer (WI) business process is the main case study for this research. The preliminary identification and analysis showed that 7 of 10 business processes have not been fully identified in terms of their knowledge processes. Further analysis showed that in general, all business processes have not been optimized yet to fulfill all the components of knowledge creation to knowledge application. The results of the completed knowledge process design showed that there are 53 stages of the process (there are new additional 19 stages of the process). The new processes are largely on the knowledge transfer and knowledge application that have been defined. In addition, KMS architecture and IT tools as supporting knowledge infrastructure designs are defined. The IT tools are expected to support two knowledge process strategies :the codification strategy with the supporting IT Tools : content management system , information retrieval system, expert locator and the personalization strategy with the supporting IT Tools such as community of practice tool, virtual work space application and discussion group based application

Designing Intelligent Tutoring System Using Chatbot on the Prepackaged Product Training

Government Officer (ASN) has the obligation to develop competencies for a minimum of 20 learning hours / year. However, not all ASNs can take part in training as a form of competency development due to the limited quota  of face-to-face (classical) training available. The latest regulations provide alternative non-classical learning that does not have to be face-to-face including e-learning, distance learning and self learning. Self learning can be used by students to improve their competency using a variety of learning resources available both conventional and based on information technology. In this paper, one of the tools to support self learning will be discussed in the form of intelligent tutoring system design using a chatbot in the prepackaged goods training (BDKT). The design uses the framework of Design Science Research, starting from setting goals, designing chatbot conversational flow, developing applications using chatfuel, demonstration through simulations via Facebook Messgenger and Blackbox Evaluation. The resulting prototype has been able to follow the flow of the conversation that was designed and can be used as a support for self learning anytime and anywhere as long as it is connected to the internet