Pengaruh Kualitas Pelayanan dan Budaya Organisasi terhadap Ketepatan Investigasi Incident Management di Pusintek Kementerian Keuangan RI

The purpose of this research is to verify and estimate the correlation of Quality Service, that consist of Tangible, Reliability, Responsiveness, Assurance, Empathy, and Organizational Culture, that consist of Power Distance Index (PDI), Individualism Index, Masculinity Index, Uncertainty Avoidance Index (UAI) againstIncident Management\u27s Accuracy of Inconvenience Investigation, to identify dominant indicator of Quality Service variable and to identify dominant indicator of Organizational Culture Variable. This research use a quantitative descriptive approaching with the questioner as a primary data and literature comparation as asecondary data, and is a non-experimentally research. The model is developed, in this research is consist of two hypotheses that are examined by The Structural Equation Model (SEM) method using Lisrel 8.80 as an analysis tool. The sample that is used in this research is to the tune of 287 respondents from the Ministry of Finance with random sampling technique. The result of this research, based on fit model, obtain that all of the tvalue indicator of exogen variable are greater than ttable (N=287; α=0.05) as much as 1.97. In conclusion, this research isclearly state that H0 is reected and H1 is accepted, which means there is a significant correlation between Quality Service and Organizational Culture against Investigation Accuracy simultaneously. (TF)

IT/IS Roles as the Business Enabler on PT. Voltras Travel

Technology is very important in facilitating the success of the company to win competition. Organizations strive to select and utilize the various technologies in order to support the achievement of their visions and missions. Development of technology covers all aspect from the hardware, software, data communication of technologies and application. The purpose of this research is to study the development of technologies or trend regarding the USAge of the said technology in society. The research method of this research was conducted through direct observation, literature review, evaluation and verification of the resultbefore it was standardized into a USAge model of technology. The development of business strategy in this research used SWOT analysis. The study\u27s result stated that there are five technology trends which are used in today\u27s society