The unwillingness of addictive drug users to use Contact Center services in a small Town

Contact centers in small towns register the difference in the number of addictive substances users who use the Contact center services, and in the size of the drug scene which occurs in the given locality. People do not want to be seen going to the Contact center. This diploma thesis wants to find out the main reasons which discourage addictive substances users from using the Contact center services in a small town. In the theoretical part of this work, basic terms concerning the addiction area are defined as an insight into the given issue. It also deals with the basic methods of work with addictive substances users and in more detail it deals with the individual low-threshold programs which function in the Czech Republic and use these methods

Rights of Insurance Holder in the System of Public Health Insurance

The topic of this Bachelor´s thesis are the rights of the actual insured in the system of the public health insurance. The system of the public health insurance is based on the principle of solidarity when particular payers contribute to the health insurance by different amounts hereat all actual insured have guaranteed the equal right for the providing of the necessary medical care. The basic laws adjusting the problematic of the rights of an actual insured are the law No. 48/1997, about the public health insurance and the law No. 372/2011, about the medical services. The target of the thesis was to summarize the development of the legal regulations concerning this problematic and to find out what is the opinion of the citizens from southern Bohemia of the present legal regulations. The terms concerning the public health insurance are explained in the theoretical part of the thesis. The attention is paid to the medical care and its particular kinds as it is paid, unpaid and partially paid care. The economically more demanding option of the medical care, which was cancelled on the date 5th August 2013, is analyzed in detail. The conditions of providing the medical care in the Czech Republic and abroad are explained in the following chapter, where the hinges are urgent care and essential care. The main part of the thesis is given to the rights of an insured according to the law No. 48/1997, about the public health insurance. The right of checking the provided care has been much discussed recently. It is discussed that doctors charge the health insurance companies for the medical services which they really did not do. Therefor the insured has right to ask his health insurance company for the statement of account of the provided care and in this way he is able to check his doctor. The resume of the theoretical part deals with the patient´s rights according to the law No. 372/2011, about the medical services. The quantitative research was used for the processing of the practical part. The questionaire involved 14 questions and was distributed both in electronical form and by means of the printed forms. The research group was created from by chance chosen citizens at the age from 18 from the south of Bohemia. Generally about 400 respondents took part in this research, of which 15 respondents did not meet the conditions of research, and therefore were excluded. For the research there were given three hypothesis, which were verified during the research. The first hypothesis sounded: The patients agree with the possibility to choose an economically more demanding option of the medical care. The second hypothesis sounded: The patients express the disagreement with the extension of time for the change of the health insurance company. The third hypothesis sounded: The patients evaluate positively the possibility to ask for the statement of account for the provided care which is in charge of the health insurance company. On the basis of the results of the questionaire the hypothesis number 1 and 3 were confirmed, while the hypothesis number 2 was displaced. It was showed, that the patients agree with the extension of time for the change of the health insurance company. From the confirmed hypothesis number 1 flows, that the patients agree with the possibility to choose the more economically demanding option of the medical care. At the hypothesis number 3 almost all the respondents agreed that they appreciate the possibility to ask for the statement of account for the provided care. The thesis could serve as an informative brochure for the public or as a educational material for students