48 research outputs found

    Revenue Management of Reusable Resources with Advanced Reservations

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    Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/137568/1/poms12672_am.pdfhttps://deepblue.lib.umich.edu/bitstream/2027.42/137568/2/poms12672.pd

    Dimensioning Large Call Centers

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    Introductory remarks

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    Real Options

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    Cross-Selling in a Call Center with a Heterogeneous Customer Population

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