Challenging the accountability agenda: what increases an NGO’s trustworthiness?

When it comes to a non-governmental organisation’s trustworthiness, there is an unexplored assumption in the literature that the implementation of accountability measures will increase trust. Vincent Charles Keating and Erla Thrandardottir explain why this ‘accountability solution’ may not in itself increase trust, and that it could actually harm it

NGOs, trust, and the accountability agenda

Non-governmental organizations (NGOs) are undergoing an alleged crisis of trustworthiness. The past decades have seen an increase in both academic and practitioner scepticism, particularly given the transformations many NGOs have undergone in size, professionalism, and political importance. The accountability agenda, which stresses transparency and external oversight, has gained a significant amount of traction as a means to solve this crisis. But the causal link between the implementation of these recommendations and increased trustworthiness among donors has never been considered. This article bridges this gap by drawing on theoretical innovations in trust research to put forward three arguments. First, the proponents of the accountability agenda are implicitly working with a rational model of trust. Second, this model does not reflect important social characteristics of trust between donors and NGOs. Third, this mismatch means that the accountability agenda might do more to harm trust in NGOs than to help it. </jats:p

NGO Legitimacy: Four Models

The aim of this paper is to examine NGOs’ legitimacy in the context of global politics. In order to yield a better understanding of NGOs’ legitimacy at the international level it is important to examine how their legitimacy claims are evaluated. This paper proposes dividing the literature into four models based on the theoretical and analytical approaches to their legitimacy claims: the market model, social change model, new institutionalism model and the critical model. The legitimacy criteria generated by the models are significantly different in their analytical scope of how one is to assess the role of NGOs operating as political actors contributing to democracy. The paper argues that the models present incomplete, and sometimes conflicting, views of NGOs’ legitimacy and that this poses a legitimacy dilemma for those assessing the political agency of NGOs in world politics. The paper concludes that only by approaching their legitimacy holistically can the democratic role of NGOs be explored and analysed in the context of world politics