Using persona as lenses for a reference model

This paper investigates the value of persona in relation to a conceptual product: the ENVRI reference model designed for environmental research infrastructures. Three personas have been created to understand the use of the model and the challenges faced when applying it. Personas helped identify the level of support required by different users, prioritise the audience to address first, and revealed what aspects of the model are important to different audiences. We have made significant progress in understanding how to improve communication about the model to each persona