Pengaruh Kualitas Layanan Elektronik terhadap Loyalitas Pelanggan melalui Perceived Value dan Kepuasan Pelanggan Tokopedia

Perkembangan teknologi membuat gaya hidup masyarakat yang semakin berubah menjadi serba online dengan munculnya internet sebagai penghubung. Persaingan antar Perusahaan yang semakin ketat membuat Perusahaan harus lebih memperhatikan kualitas pelayanan untuk membuat para pelanggan tetap puas dan loyal. Kualitas layanan elektronik dan perceived value merupakan aspek penting yang harus diperhatikan oleh e-commerce karena dapat mempengaruhi tingkat kepuasan pelanggan secara langsung. Penelitian ini bertujuan untuk menguji pengaruh kualitas layanan elektronik dan perceived value terhadap loyalitas pelanggan melalui kepuasan pelanggan dalam Tokopedia. Metode penelitian yang digunakan adalah metode kuantitatif dengan alat ukur berupa angket yang diolah menggunakan program smartPLS. Hasil penelitian menunjukkan bahwa kualitas layanan elektronik dan perceived value berpengaruh terhadap loyalitas pelanggan melalui kepuasan pelanggan Tokopedia

Smart Pawon: Smart Panti Asuhan Web on Network Sebagai Teknologi Tepat Guna Untuk Pengembangan Panti Asuhan Di Kota Malang

Orphanages as institutions which accommodate, nurture, and educate orphans and underprivileged, majority are unable to survive long due to lack of public support. The lack of such assistance due to lack of publication of the existence of an orphanage to the general public and donors. To solve this problem, we did community service to orphanages in order to publicize its existence to the general public and donors with the title: Smart Pawon: “Smart Orphanage Web On Network as the Applied Technology for Developing Orphanage in Malang". The objective of this community service is to publicize the existence of the orphanage to the public and donors that will be easier for them to locate and provide assistance to orphanages. With the help of the community and donors, the orphanage is expected to be able to survive and rapidly evolving. This community service has been carried out for 4 months from preparation, data collection, purchase a domain and website creation, website management training and publications website\u27s existence. Equipment used include computers, the Internet, and the supporting equipment such as tables, and electrical current. Community service that has been done has realized the target outcome is the creation of a website holding orphanages www.pawon.net site map with the address, and the creation of a website that is a partner orphanage orphanage website Nurul Abyadh www.nurulabyadh.com, Sunan Ampel orphanage website www.pa-sunanampel.com, website – Taqwa-Alqolbi orphanage www.taqwa-alqolbi.com. As a result, the community service has been declared a success because there has been a significant increase in the number of donations to the orphanage partners

Considering HIV Risk and Intimate Partner Violence Among Older Women of Color: A Descriptive Analysis

This study describes the types of intimate partner violence (IPV) and sexual HIV-risk factors reported by a sample of 139 African American and Latina women ages 50 and older receiving care in outpatient clinics of an urban medical center. Additionally, we obtained estimates of the associations between experiencing IPV in a primary heterosexual relationship and the following HIV-risk behaviors among our sample of older minority women: (a) having multiple sexual partners, (b) STD history, (c) partner-related risk (i.e., having a partner who has multiple sexual partners, is HIV-infected, injecting drugs, and/or has an STD), and (d) self-perception of risk for HIV infection. Results indicate that many of these women are engaged in sexual risk behaviors, and such behaviors are associated with increased likelihood of IPV for this cohort. Implications for health care professionals are discussed

Identifikasi Struktur Bawah Permukaan Bendungan Sutami Dan Sekitarnya Berdasarkan Anomali Gayaberat

Penelitian geofisika menggunakan metode gayaberat telah dilakukan di Bendungan Sutami dan sekitarnya. Penelitian ini bertujuan mengetahui struktur bawah permukaan dengan melakukan pemodelan . Berdasarkan penelitian di daerah dengan luas wilayah 10x10 km2 dan interval 500 m menggunakan gravimeter Lacoste-Romberg tipe G-1053, diperoleh data titik ukur sebanyak 120 titik. Pengolahan data dilakukan hingga diperoleh anomali Bouguer. Pemisahan anomali regional dan lokal dilakukan menggunakan metode upward continuation dengan ketinggian pengangkatan 1900 m. Hasil pemodelan yang dilakukan menggunakan 2 lintasan menunjukkan adanya indikasi struktur yang diakibatkan oleh kelurusan dan merupakan batas formasi pada jarak sekitar sekitar 1,5 km dari bendungan. Densitas batuan penyusun lapisan bawah permukaan diperoleh dari kontras densitas pada pemodelan. Diindikasikan di daerah penelitian terdapat jenis batuan soil dan batuapung, tuf pasiran, batu pasir, batu gamping, dan lava dengan densitas 1,92 – 2,9 g/cm3

The Movement To Cyberbanking

Five hundred financial institutions in the United States are randomly sampled each year in order to examine Internet participation present and planned by the financial institutions. Each year CEOs of selected institutions are asked about the institution’s present involvement with on?line banking and their internet plans for the next two years. The usable response rates achieved in these studies have exceeded 40 percent. This paper examines the responses for the year 2001

Popularizing the Existance of Malang and Batu with Kirana Tour and Travel

The globalization era and the next decades are a crucial time for the relationship between tour and travel and sustainable development. The need to preserve the world's inherent assets for future generations is becoming an imperative goal not only for tour and travel, but also for all other industries that use the earth's natural resources. The scale of tour and travel's contribution to the global economy and its potential for enabling sustainable development are becoming more real for governments, entrepreneurs, and others who involved in tour and travel industry. Nowadays, Tour and travel's are tourism industries that become one of the largest industries in the world. Economically, it creates jobs and contributes to increase Gross Domestic Product (GDP), as well as brings in capital investment and exports. Socially and culturally, tour and traveloffers the opportunity of providing jobs for minority and disadvantaged groups, creating adequate training in management skills, education and technology to local people and increasing incomes in rural and local economies, thereby contributing to the alleviation of poverty in developing countries. Environmentally, it is essential for tour and travel to maintain an optimal balance of its natural resources to ensure the ongoing arrival of tourists to destinations. In Kirana Tour and Travels, marketing strategy will be based mainly on make sure customers know about the existence of Kirana and the services that Kirana's give. Because the purpose is to make the right information available to the right target customers. This will be done through implementing a market penetration strategy that will make sure that Kirana's tour and travel is well known and respected in the tourism industry. Kirana make sure that the prices take into consideration customers budgets, know that it exists, and how to contact Kirana. The marketing always communicate the sense of quality in every picture, every promotion, and every publication. Kirana's promotional strategy will involve integrating advertising, events, personal selling, public relations, direct marketing and the Internet (specially in media social), details of which are provided in the marketing section of this plan

Social Influence to Consumer Buying Decision a Qualitative Method on Samsung Galaxy Series Customers in Manado

Consumers tend to do a long process of buying decision in order to buy a luxury product, and this process can be influenced by product attribute offered by the product itself or influenced by social references. The purpose of this study is to analyze the factors which influence consumer buying decision of Samsung Galaxy Series customers in Manado. This research was conducted qualitatively through in-depth interview with 30 informants. All the data and information gathered was analyzed using data Tri-angulation which data were gathered from the interview with difference informants, different places of observation, and review from several literatures of various researchers. The result of this study revealed the buying decision of Samsung Galaxy Series in Manado is mostly influenced by product attribute concern such as quality, design and style, feature, advertisement, and service center. Product attribute becomes the judgment tool in order to guide and help the prospective consumer through decision making process. The study also shows the impact of social influences to consumer buying decision through family members nor friends persuasion. It is better for management to improve their product development by developing the quality of product and adding creative features based on consumers needs and wants. Keywords: consumer buying decision, product attribute, social influenc

The effect of alkali treatment on the yield of lignin

Published in Analytical edition, Industrial and Engineering Chemistry, March 15, 1933