Pengaruh Kualitas Pelayanan Dan Kualitas Produk Terhadap Loyalitas Pelanggan Dengan Pemasaran Relasional Sebagai Variabel Intervening : Studi Kasus Pada Dealer X Motor Yamaha Area Bogor

The purpose of this research is to find the influence of service quality and product quality to effect on customer loyalty with relationship marketing as a variable intervening (case study at dealer X on Bogor area). The research data collection uses the questioner spread to respondents. The population of this research is all customers of Dealer X Bogor area. The sampling method collection used in this research is non-probability sampling, with the collection technique is purposive sampling.  The total sample of this research is 240 respondence. Calibration instrument to verify validity and reliability of each item. For each statement calculated with coefficient product-moment, and reliability calculated with coefficient alpha Cronbach. The analysis used in this research is Structural Equation Modelling (SEM) analysis technique. The results of this research show that service quality has an impact on relationship marketing, and product quality have an impact on relationship marketing. The conclusion is product quality has a higher value impact on relationship marketing than service quality. Service quality has an impact on customer loyalty, and product quality has an impact on customer loyalty. The conclusion is customer value has a higher value impact on customer loyalty than service quality. Purchase decisions have an impact on customer loyalty. As a whole viewed, which has the most impact on customer loyalty is relationship marketing. Based on this result of research, to increase customer loyalty need good service quality and good product quality so that improve relationship marketing between Dealer X and customer, and increase customer loyalty

Democracy and Economic Policy : Simulation Models of legislative Decisions on general equilibrium economy with application to indonesia

ix, 137 hlm.; 15 x 21 c

Pengarusutamaan Partisipasi Masyaraka:dalam perencanaa pembangunan

-2

Menata Ruang Laut Terpadu

Mengelola suatu Negara kepulauan dengan lautan yang luas ini memerlukan konsep penataan ruang lautan yang terpadu dengan daratannya, karena manusia yang hidup di daratan dan menjadikan lautan sebagai ajang kegiatan ekonomi bangsa untuk meningkatakan kesejahteraan rakyatnya untuk masa kini tanpa mengorbankan kesempatan yang sama bagi generasi yang akan datang. Salah satu pendekatan keterpaduan strategis antara lautan dan daratan adalah melalui daerah alliran sungai, dimana limbah sebagai produk kehidupan terbawa aliran air sungai menuju lautan yang dapat mempengaruhi kehidupan biota dan ekosistem laut yang lestari. Mengingat makna dan fungsi laut, Indonesia memiliki kepentingan mendasar untuk mengelola laut secara berkelanjutan dan dapat mengakomodasi semua kepentingan. Menata ruang laut secara terpadu merupakan sebuah pemikiran yang diharapkan dapat menjawab permasalahan-permasalahan pentadbiran lautan di Indonesia. Menyangkut : (1) menata ruang laut dengan memperhatikan keterpaduan dengan sistem DAS, (2) pemikiran-pemikiran mengenai menata wilayah laut bagi Negara kepulauan, (3) paradigma menata ruang laut, (4) konsep konservasi dalam penataan ruang laut-darat terpadu, (5) menata ruang secara partisipatif, (6) pengelompokan pulau-pulau berdasarkan morfogenesa sebagai dasar penataan ruang laut, (7) analisis sel sediment dalam perencanaan dan penataan ruang pesisir, (8) analisis perilaku Markov dalam perubahan cakupan lahandalam pengelolaan DAS, serta (9) kadaster laut sebagai bagian administrasi penataan ruang laut

Pengaruh Kualitas Pelayanan dan Kualitas Produk terhadap Loyalitas Pelanggan dengan Pemasaran Relasional sebagai Variabel Intervening : Studi Kasus pada Dealer X Motor Yamaha Area Bogor

The purpose of this research is to find the influence of service quality and product quality to effect on customer loyalty with relationship marketing as a variable intervening (case study at dealer X on Bogor area). The research data collection uses the questioner spread to respondents. The population of this research is all customers of Dealer X Bogor area. The sampling method collection used in this research is non-probability sampling, with the collection technique is purposive sampling.  The total sample of this research is 240 respondence. Calibration instrument to verify validity and reliability of each item. For each statement calculated with coefficient product-moment, and reliability calculated with coefficient alpha Cronbach. The analysis used in this research is Structural Equation Modelling (SEM) analysis technique. The results of this research show that service quality has an impact on relationship marketing, and product quality have an impact on relationship marketing. The conclusion is product quality has a higher value impact on relationship marketing than service quality. Service quality has an impact on customer loyalty, and product quality has an impact on customer loyalty. The conclusion is customer value has a higher value impact on customer loyalty than service quality. Purchase decisions have an impact on customer loyalty. As a whole viewed, which has the most impact on customer loyalty is relationship marketing. Based on this result of research, to increase customer loyalty need good service quality and good product quality so that improve relationship marketing between Dealer X and customer, and increase customer loyalty