Anteseden Kepuasan Konsumen pada Supermarket Bahan Bangunan Mitra 10, Sidoarjo

This research was conducted to analyzed the effect of independent variables consisting of serviceinnovation, customer service and customer relationship management on the variables of customersatisfaction. This research is a survey research by distributing questionnaires with a nonprobabilitysampling design, to 96 respondents / consumers of Mitra 10, Sidoarjo. Data analysistechnique uses multiple linear regression. The results showed that Fcount of 72.595 was greaterthan Ftable (72.595> 2.699). The t test on each variable gives the results of service innovation hasa significant effect on consumer satisfaction because t table is 1,984, the value of t count in X1 is5.614 (t count> t table). Customer service has a significant effect on consumer satisfaction becausethe tcount value at X2 is 2.834 (t count> t table). Customer Relationship Management (CRM) has asignificant effect on consumer satisfaction because thitung in X3 is 3.817 (thitung> t table). ServiceInnovation variables have an effect of 18.4% on customer satisfaction, while Customer Service is4.9% and Customer Relationship Management (CRM) is 9.5%. Of the three, service innovation isthe dominant variable influencing consumer satisfactio

Analysis of Preliminary Factors of Trend Impulsive Buying Behavior on Retail Consumer in Sidoarjoanalysis of Preliminary Factors of Trend Impulsive Buying Behavior on Retail Consumer in Sidoarjo

Impulsive buying behavior occurs when consumers are in store outlets, so they feel the internal and external influences of the store's environmental situation which can affect consumers in a continuous process, especially in retail stores. The purpose of this study is to analyze internal and external influences which are the driving factors for consumers to make purchase decisions and make impulsive purchases. The population is a study of women who shop at retail stores, the sample is determined by purposive sampling method. The research method uses descriptive qualitative. The results showed the tendency of impulsive buying behavior at outlets prioritizing information by internal hedonic factors. Shopping motivation, price perception and the influence of external factors is the store environment that provides ATM facilities and the name of the consumer's money

The Influence of Work Motivation and Religiosity on Teacher Performance Through Commitment as Mediation at SMP NU Gresik District

This study aims to determine 1) the influence of work motivation on teacher performance 2) the influence of religiosity on teacher performance 3) the influence of work motivation on commitment 4) the influence of religiosity on commitment 5) the influence of commitment on teacher performance 6) the influence of work motivation on teacher performance by mediation commitment 7) the influence of religiosity on teacher performance by mediating commitment.This type of research is qualitative research using a saturated sample of 65 respondents. The analysis used is PLS 3.0, with endogenous variables of teacher performance, exogenous variables of motivation and religiosity, and variable as mediating commitment. The method used in collecting data is a questionnaire.Based on the results of this study, it proves that all hypotheses can be accepted (motivation, religiosity, commitment have direct and indirect influences on teacher performance). The results of the study showed significant results. Religiosity variables which have an important influence on commitment and performance are emphasized because high religiosity in a teacher will result in good performance and have an impact on high commitment. A teacher who has religiosity, he will work as well as possible because they have the belief that work is worship that expects Ridho from Allah, has a strong opinion that knowledge must be practiced and tries to make their students better because they feel that their students are entrusted which must be accountable to both parents and the organization, especially to the Almighty. The function of a teacher who is embedded in a teacher who has high religiosity assumes that the teacher must always preach, the center of knowledge and must always transfer his knowledge for the benefit of many people.Which in previous studies produced a positive but insignificant influence.It is hoped that the results of this study can add insight for the principal in improving teacher performance