The Ursinus Weekly, November 19, 1917

Ursinus wins big game from F. & M. • Miss Detwiler entertains sophomores • College calendar • Rupert Brooke • Among the colleges • Literary societies • On the campus • Liberty bond endowment • John Kendrick Bangshttps://digitalcommons.ursinus.edu/weekly/2539/thumbnail.jp

The Ursinus Weekly, October 29, 1917

Hallowe\u27en programs in literary societies • Hallowe\u27en carnival tremendous success • Albright proves easy for Ursinus • Halloween and Walpurgis Night • Freshman class holds banquet • On the campus • College directoryhttps://digitalcommons.ursinus.edu/weekly/2536/thumbnail.jp

The Ursinus Weekly, December 3, 1917

Lecture by John Kendrick Bangs • Ursinus 0, Muhlenberg 0: Rival teams battle to a scoreless tie in big Thanksgiving Day game • Ursinus receives substantial bequest • Engagement announced • Alan Seeger • College directory • Fall meeting of the Directors • College calendar • Notice: Schaff alumni • Letter from Camp Meade • On the campushttps://digitalcommons.ursinus.edu/weekly/2541/thumbnail.jp

A Critical Role of a Cellular Membrane Traffic Protein in Poliovirus RNA Replication

Replication of many RNA viruses is accompanied by extensive remodeling of intracellular membranes. In poliovirus-infected cells, ER and Golgi stacks disappear, while new clusters of vesicle-like structures form sites for viral RNA synthesis. Virus replication is inhibited by brefeldin A (BFA), implicating some components(s) of the cellular secretory pathway in virus growth. Formation of characteristic vesicles induced by expression of viral proteins was not inhibited by BFA, but they were functionally deficient. GBF1, a guanine nucleotide exchange factor for the small cellular GTPases, Arf, is responsible for the sensitivity of virus infection to BFA, and is required for virus replication. Knockdown of GBF1 expression inhibited virus replication, which was rescued by catalytically active protein with an intact N-terminal sequence. We identified a mutation in GBF1 that allows growth of poliovirus in the presence of BFA. Interaction between GBF1 and viral protein 3A determined the outcome of infection in the presence of BFA

Antecedents and Consequences of Climate for Retail Service Innovation: A Multilevel Investigation

With heightened competition and an uncertain economic environment, many organizations are adopting team-based structures to better compete and survive (Sundstrom 1999). In particular, observers have noted the importance of semi-autonomous frontline employee (FLE) teams as being critical to service organizations’ efforts to generate, test and implement successful innovations. While such efforts have rapidly become cornerstones of organizational change, managers are simultaneously charged with cost-cutting dictums aimed at streamlining how work is performed and encouraging employees to adhere to consistent sets of procedures. It follows that managers at all levels greatly desire better understanding of the mechanisms that enable the organization to efficiently diffuse and embed successful work practices in a manner that does not detract from the ability of its constituent teams and employees to develop novel, value-creating solutions

Taxonomy of hotel loyalty program members: Examining differences in service quality perceptions

Perhaps the most tangible evidence of marketing’s paradigm shift toward relational exchange has been the widespread diffusion of corporate loyalty programs. Loyalty programs seek to bond customers to the firm by offering incentives that reward continued patronage, such as frequent flyer miles, customer loyalty bonuses, free gifts, and personalized coupons (Peterson 1995). A census of the US loyalty program industry found individual program memberships topped 1.3 billion, an increase of over 35 percent since 2000 (Ferguson and Hlavinka 2007). Moreover, the appeal of these programs spans a broad array of service industries, including credit card issuers (e.g., American Express), restaurants (e.g., Subway), hotels (e.g., Holiday Inn), rental car companies (e.g., Hertz), and entertainment firms (e.g., Disney). In the race to expand membership rolls, however, it would seem many program managers have lost sight of the goal of producing long-term, mutually beneficial customer relationships. Shugan (2005: 186) suggested that many programs are no more than price promotions in sheep’s clothing, stating “[T]hese so-called loyalty programs are shams in the sense that they produce liabilities rather than assets... Rather than demonstrating trust by committing to the customer, the firm asks the customer to trust that, in return for current revenue, the firm will provide future customer rewards.

Linking supply chain management with mass customization capability

Purpose: The purpose of this paper is to explore the role of supply chain management in enabling manufacturers\u27 mass customization capabilities. Design/methodology/approach: This paper is based upon survey data from 262 manufacturing plants, spanning nine countries and three industries. Responses from multiple employees were aggregated for each item. Hypothesized relationships between variables were analyzed using structural equation modeling. Findings: The results generally indicate that plant mass customization capabilities are driven by customer-focused product design and reduced supplier lead times. In turn, these factors are driven by management\u27s emphasis on supply chain planning. Post hoc tests show that the effects of supply chain planning on mass customization capabilities are fully mediated by customer-focused product design and reduced supplier lead time. Originality/value: While the literature suggests that mass customization depends upon a dynamic extended enterprise, extant empirical work has focused on internal firm characteristics. The paper is among the first to examine the significance of supply chain management upon the development of mass customization capabilities. © Emerald Group Publishing Limited

The effect of working relationship quality on salesperson performance and job satisfaction: Adaptive selling behavior in Korean automobile sales representatives

The adaptive selling behavior (ASB) concept has been the focus of significant attention in research and practice alike over the past decade. However, there has been but a few studies that have investigated this practice outside of a U.S. context. Thus, as this research stream continues to take root, significant questions relating to ASB theory, conceptualization and measurement, and generalizability remain. Given this lack of non-Western ASB research, the authors consider the implications of national culture on ASB. Next, they develop and test a model utilizing a sample of Korean automobile representatives. Salesperson working relationship quality is suggested as mediating the ASB-performance relationship and a new outcome, job satisfaction, is identified. The results serve not only to clarify previously unclear relationships, but also extend our understanding of adaptive selling practices in non-Western cultures. © 2005 Published by Elsevier Inc

Sponsorship and shareholder value: A re-examination and extension

A stream of studies investigates shareholder wealth effects of marketing investments into sport sponsorship properties. While research generally upholds a positive relationship between sponsorship agreements and shareholder wealth, the relationship remains unclear for several sponsorship categories. With more specific attention to research design issues, this paper replicates and extends prior research in two of these areas: official product and Olympic sponsorship announcements. This paper notes that inclusion of observations with potentially confounding events materially affects results reported by the original authors. The first study identifies a significant positive shareholder wealth effect associated with initial official product sponsorship announcement but not for renewal of such announcements. The second study resolves conflicting views from prior research regarding Olympic sponsorships. Although a negative overall relationship exists for sponsors of the 1996 Atlanta Olympics, the market\u27s negative view of costly, top-tier global sponsorships largely drives this result. © 2012 Elsevier Inc