Business model requirements and challenges in the mobile telecommunication sector

The telecommunications business is undergoing a critical revolution, driven by innovative technologies, globalization, and deregulation. Cellular networks and telecommunications bring radical changes to the way telecom businesses are conducted. Globalization, on the other hand, is tearing down legacy barriers and forcing monopolistic national carriers to compete internationally. Moreover, the noticeable progress of many countries towards deregulation coupled with liberalization is significantly increasing telecom market power and allowing severe competition. The implications of this transition have changed the business rules of the telecom industry. In addition, entrants into the cellular industry have had severe difficulties due to inexistent or weak Business Models (BMs). Designing a BM for a mobile network operator is complex and requires multiple actors to balance different and often conflicting design requirements. Hence, there is a need to enhance operators’ ability in determining what constitutes the most viable business model to meet their strategic objectives within this turbulent environment. In this paper, the authors identify the main mobile BM dimensions along with their interdependencies and further analysis provides mobile network operators with insights to improve their business models in this new ‘boundary-less’ landscape

OntoEng: A design method for ontology engineering in information systems

This paper addresses the design problem relating to ontology engineering in the discipline of information systems. Ontology engineering is a realm that covers issues related to ontology development and use throughout its life span. Nowadays, ontology as a new innovation promises to improve the design, semantic integration, and utilization of information systems. Ontologies are the backbone of knowledge-based systems. In addition, they establish sharable and reusable common understanding of specific domains amongst people, information systems, and software agents. Notwithstanding, the ontology engineering literature does not provide adequate guidance on how to build, evaluate, and maintain ontologies. On the basis of the gathered experience during the development of V4 Telecoms Business Model Ontology as well as the conducted integration of the related literature from the design science paradigm, this paper introduces OntoEng and its application as a novel systematic design method for ontology engineering

The current state of E-commerce in Jordan: Applicability and future prospects

This study aimed at determining the current state of e-commerce in Jordan, as well as its future prospects. The research population consisted of all Jordanian industrial, service and/or trade companies that have a registered website. The population size was 712 companies. A total of 118 questionnaires were distributed to randomly selected companies and 95 were returned. Cronbach alpha measure was used to test the reliability of the organizational questionnaire and was calculated to be 0.80 reflecting stability and consistency of the scale and indicating the goodness of the measure. Other statistical tests were used to test the research hypotheses such as One-Sample t-test, Independent-Samples t-test, One-Way ANOVA, Chi-Square and Bivariate Correlations (Pearson). The research indicated that Jordan has adequate and efficient e-commerce requirements in general, but there is no suitable and appropriate Community Culture in order to reach E-commerce Readiness Stage. Some recommendations are then made based on research findings

Engaging with citizens online: Understanding the role of ePetitioning in local government democracy

This article can be accessed from the link below.According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions are developed within the general debate about online public participation or eParticipation and particularly examine the implications for policy makers

Towards a business model for cellular network and telecommunication operators: a theoretical framework

Cellular networks and telecommunications bring major change to the way businesses are conducted. Mobility has become one of the main priorities for users and this has impacted on cellular networks and telecommunication operators (CNTOs). However, entrants into the cellular industry have been confounded primarily by inexistent or weak Business Models (BMs). Designing a BM for a CNTO is complex and requires multiple actors to balance different and often conflicting design requirements. Nevertheless, most research about CNTOs has been technically oriented and has mainly addressed the technological and engineering issues related to their infrastructure. Less attention has been given to the business model of CNTOs. Hence, there is a need to enhance our ability to determine what constitutes the optimal and most viable business model to meet the various strategic objectives and goals for these CNTOs. In this paper an overview of research into the cellular business model and the main issues to be resolved is provided. In particular, the authors propose guidelines as a basis on which to develop a more comprehensive definition which may lead to a consensus. Moreover, a generic model (V4 Model) is proposed for the BM of these companies based on value proposition, value architecture, value network and value finance

Defining the business model in the new world of digital business

Recent rapid advances in ICTs, specifically in Internet and mobile technologies, have highlighted the rising importance of the Business Model (BM) in Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is no consensus regarding its definition. Furthermore, understanding the BM domain by identifying its meaning, fundamental pillars, and its relevance to other business concepts is by no means complete. In this paper we aim to provide further clarification by first presenting a classification of definitions found in the IS literature; second, proposing guidelines on which to develop a more comprehensive definition in order to reach consensus;and third, identifying the four main business model concepts and values and their interaction, and thus place the business model within the world of digital business. Based on this discussion, we propose a new definition for the business model that we argue is more appropriate to this new world

Conceptual modelling and the quality of ontologies: A comparison between object-role modelling and the object paradigm

Ontologies are key enablers for sharing precise and machine-understandable semantics among different applications and parties. Yet, for ontologies to meet these expectations, their quality must be of a good standard. The quality of an ontology is strongly based on the design method employed. This paper addresses the design problems related to the modelling of ontologies, with specific concentration on the issues related to the quality of the conceptualisations produced. The paper aims to demonstrate the impact of the modelling paradigm adopted on the quality of ontological models and, consequently, the potential impact that such a decision can have in relation to the development of software applications. To this aim, an ontology that is conceptualised based on the Object Role Modelling (ORM) approach is re-engineered into a one modelled on the basis of the Object Paradigm (OP). Next, the two ontologies are analytically compared using the specified criteria. The conducted comparison highlights that using the OP for ontology conceptualisation can provide more expressive, reusable, objective and temporal ontologies than those conceptualised on the basis of the ORM approach

Henkilöstötuottavuuden raportoinnin kehittäminen Palmiassa

Opinnäytetyön tavoitteena oli pohtia henkilöstötuottavuuden raportoinnin kehittämistä ja hyödyllisyyttä toimeksiantajayritykselle. Tarkoituksena oli mahdollisuuksien selvittäminen henkilöstötuottavuuden seuraamiseksi ja tunnuslukujen saatavuuden kartoittaminen. Tavoitteena oli myös arvioida käytännön tunnuslukujen kautta henkilöstötuottavuutta kahden eri Palmian koulu- ja päiväkotipalveluiden aluepäällikön alueiden välillä. Toimeksiantajayrityksellä ei ollut käytössä selkeää mallia henkilöstötuottavuuden seuraamiseksi. Opinnäytetyö tehtiin kehittämishankkeena, ja se koostuu teoriaosuudesta sekä tunnuslukujen vertailusta ja raportoinnin kehittämismahdollisuuksista. Raportissa oli alkuun johdanto, joka käsitti työn sisällön ja aihepiirin esittelyn. Sen jälkeen käsiteltiin teoriaosuus, jossa oli tietoa henkilöstötuottavuudesta, organisaation rakenteesta ja kehitysvaiheista, työhyvinvoinnin merkityksestä henkilöstötuottavuuteen sekä esiteltiin raportissa käytettävät tunnuslukujen kaavat. Raportin lopussa oli vertailua kahden eri alueen tunnusluvuista ja arviointi henkilöstötuottavuuden raportoinnin mahdollisuuksista toimeksiantajayrityksessä. Raportissa huomioitiin näkökulma toimeksiantajayrityksen liiketoimintamallin tilanteesta. Raportin prosessin edetessä tuli esille, ettei esimiesten tarvitsemia tunnuslukuja henkilöstötuottavuuden seuraamiseksi ole helposti saatavana. Myös vertailulukujen saaminen toimialan muilta yksityisiltä yrityksiltä ei ole mahdollista yritysten salassapitovelvollisuuden vuoksi. Julkiselta sektorilta luvut on mahdollista saada, mutta vertailu on työlästä, koska toiminnoissa on eroja.The aim of the present study was to develop the ways of reporting personnel productivity and its usefulness for the client company. The purpose was to identify possible solutions for following up personnel productivity and to find out the availability of the key indicators. The client company did not have a clear model for monitoring personnel productivity. The theoretical part was based on literature of personnel productivity. It dealt with organizational structure and stages of development, the meaning of well-being in work life and different calculation formulas. This study was a development project and consisted of a theoretical part and a comparison of indicators and reporting of development opportunities. At the end of the report was to compare the indicators in two different areas and assessment of personnel productivity reporting possibilities of the client company. These figures were obtained from the company's financial reports. During the process, it became clear that the needed indicators for the managers to follow were not readily available. Additionally, it proved to be problematic to get the figures from other companies due to confidentiality which prevented the comparison between different companies. The comparison of indicators is possible and report showed that it is useful to start develops of monitoring of personnel productivity

The design and engineering of innovative mobile data services: An ontological framework founded on business model thinking

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This research investigates mobile service design and engineering in the mobile telecommunications industry. The mobile telecommunication business is shifting from one that was voice-centric to one that is almost all data-centric; thanks to recent rapid advances in Information and Communication Technologies (ICTs). The underlying reasons behind this shift can be traced back to two main issues that are interlinked. The first and major reason is that telecoms (telecommunication companies) are trying to generate new revenue streams based on data and information transmissions, given the saturation of the voice market. This is rational given the market opportunities in one direction and the pressures being generated by the current economic downturn from the other direction. The second reason relates to the flexibility of data, compared to voice. Indeed, the number of services that can be developed on the basis of data are much greater than those that can be developed on the basis of voice. However, the design and engineering of successful and innovative mobile data services has proven to be a complex undertaking. The number of effective mobile data services is relatively small and the revenue generated from such offerings has generally been below expectations. This research develops an ontological framework to help in changing this situation, and making mobile services engineering more effective and successful, following the design-science research paradigm. Design-science research, in general, aims to solve unstructured but relevant organizational or social problems through the development of novel and useful artefacts. As the current research aims to help in solving the mobile data services engineering dilemma by developing a purposeful ontological framework, the design-science research paradigm is deemed fitting. Within this paradigm, the author develops a novel design approach specified for ontology engineering, termed “OntoEng”. This design approach is used in this research for developing the ontological framework. The developed ontological framework is founded on business model thinking. The idea is that creating innovative mobile data services requires developing innovative business models. Indeed, innovative business models can help translate technological potential into economic value and allow telecoms to achieve their strategic objectives. The ontological framework includes the development of an ontology, termed “V4 Mobile Service BM Ontology” as well as “Mobile Key Value Drivers” for designing and engineering innovative mobile data services. The V4 Mobile Service BM Ontology incorporates four design dimensions: (1) value proposition including targeting; (2) value architecture including technological and organizational infrastructure; (3) value network dealing with aspects relating to partnerships and co-operations; and finally (4) value finance relating to costs, pricing, and revenue structures. Within these four dimensions, sixteen design concepts are identified along with their constituent elements. Relationships and interdependencies amongst the identified design constructs are established and clear semantics are produced. The research then derives six key value drivers for mobile service engineering as follows: (a) Market Alignment; (b) Cohesion; (c) Dynamicity; (d) Uniqueness; (e) Fitting Network-Mode; and (f) Explicitness. The developed ontological framework in this research is evaluated to ensure that it can be successfully implemented and performs correctly in the real world. The research mainly utilizes case analysis methods to ensure the semantic correctness of the ontological framework. Indeed, the developed ontological framework is employed as an analytical lens to examine the design and engineering of three key real-life cases in the mobile telecommunications industry. These cases are: (1) Apple’s iPhone Services and Applications; (2) NTT DoCoMo’s i-mode Services; and (3) Orange Business Services. For further validation, the developed ontological framework is evaluated against a set of criteria synthesized from ontology engineering and evaluation literature. These criteria are: Clarity; Coherence; Conciseness; Preciseness; Completeness; and Customizability. The developed ontological framework is argued to make significant contributions for theory, practice, and methodology. For theory, this research provides (1) a novel ontological framework for designing and engineering mobile data services; (2) a unified framework of the business model concept; and (3) a new design approach for ontology engineering in information systems. For practice, the current research provides practitioners in the telecommunications industry with systematic and customizable means to design, implement, analyze, evaluate, and change new and existing mobile data services to make them more manageable, effective, and creative. For methodology, the use of the design- science research paradigm for ontology engineering signifies the focal methodological contribution in this research given its novelty. This research also contributes to the understanding of the design-science research paradigm in information systems as it is relatively new. It provides a working example in which the author illustrates how recognizing design-science research as a paradigm is essential and useful to the research in information systems discipline

Conceptual Modelling and The Quality of Ontologies: Endurantism Vs. Perdurantism

Ontologies are key enablers for sharing precise and machine-understandable semantics among different applications and parties. Yet, for ontologies to meet these expectations, their quality must be of a good standard. The quality of an ontology is strongly based on the design method employed. This paper addresses the design problems related to the modelling of ontologies, with specific concentration on the issues related to the quality of the conceptualisations produced. The paper aims to demonstrate the impact of the modelling paradigm adopted on the quality of ontological models and, consequently, the potential impact that such a decision can have in relation to the development of software applications. To this aim, an ontology that is conceptualised based on the Object-Role Modelling (ORM) approach (a representative of endurantism) is re-engineered into a one modelled on the basis of the Object Paradigm (OP) (a representative of perdurantism). Next, the two ontologies are analytically compared using the specified criteria. The conducted comparison highlights that using the OP for ontology conceptualisation can provide more expressive, reusable, objective and temporal ontologies than those conceptualised on the basis of the ORM approach